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Product Lifecycle Management (PLM)
This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process industries. It details product development...
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Documents related to » knowledge requirements


The Power of Knowledge -- Knowledge is Power (Part 2)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

knowledge requirements  Servigistics . Servigistics’ Service Knowledge Management (SKM) solution, the newest module within Servigistics SSM , is designed to meet the requirements of the technical service organizations that manage complex problem resolution. The crucial issue is that technicians, dealers, agents, partners, and customers need in-depth knowledge to solve complex problems. Diagnosing issues in these complex environments (e.g., motor vehicles, aerospace & defense [A&D], medical equipment, appliances/white Read More
Knowledge Based Selections
Knowledge Based Selections allow companies to truly reach an optimum and justifiable technology decision. Knowledge Based Selections have several unique

knowledge requirements  It leverages a pre-built knowledge base that covers: Typical User Requirements Product Technology Vendor Viability Service & Support It follows an explicit methodology that creates maximum leverage from people, process & technological tools. It has a consistent approach to evaluating Technology Providers see article Do You Know How to Evaluate Your Strategic Technology Provider? It enables the auditing of decisions through the use of scientific methods as are embedded in TEC''s ERGO 2001 selection Read More
The Power of Knowledge -- Knowledge is Power (Part 3)
Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service

knowledge requirements  Power of Knowledge -- Knowledge is Power (Part 3) Part 1 of this blog series introduced the need for knowledge management (KM) software applications as part of a more comprehensive and strategic service management (SSM) suite. One such broad SSM suite has been advanced by Servigistics , and Part 2 zoomed into the capabilities of one particular part of the Servigistics SSM suite: Service Knowledge Management (SKM ). Potential SKM Benefits Redux While some possible benefits from SKM deployments were Read More
An Overview of the Knowledge Based Selection Process
The TechnologyEvaluation.Com’s (TEC) Knowledge Based Selection Process is a multi-part comprehensive analysis of a vendor’s tactical, strategic and qualitative

knowledge requirements  Introduction The TechnologyEvaluation.Com''s (TEC) Knowledge Based Selection Process is a multi-part comprehensive analysis of a vendor''s tactical, strategic and qualitative measures as compared to the specific business and technology needs of our clients. The selection process encompasses nine process steps: Capability Assessment/Request for Information The first step in the selection process is to identify the capabilities required to support our clients'' business and translate those required Read More
What Do Modern Knowledge Workers Need?
In many service industries, such as financial, insurance, utilities, healthcare, government, and others, case management is the lifeblood of the business. These

knowledge requirements  vision of the modern knowledge worker, it is important for employers to provide the necessary tools required to work efficiently, as well as support the changing technological requirements in the workplace. For a graphic illustration of these survey results, see the infographic entitled  The Disturbing Truth about the Modern Worker . Read More
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

knowledge requirements  Service Resolution Management . Knowledge management (KM) is at the core of integrating CRM and SRM. KM software aims at helping to unlock the power of a company''s knowledge to improve efficiency, competency, and profitability. It does so by providing an environment in which companies can, more quickly and cost-effectively, create a company-wide knowledge base to store and index documents and to more accurately search for the answers to user questions. Currently, the key trends in KM tools enable Read More
Key Tenets of World-class Search and Knowledge Management for Customer Service
The critical difference between industry leaders and laggards is a focus on the consumer experience. Search is a fundamental bridge between an enterprise and

knowledge requirements  of World-class Search and Knowledge Management for Customer Service The critical difference between industry leaders and laggards is a focus on the consumer experience. Search is a fundamental bridge between an enterprise and its stakeholders, and the quality of the search experience is a core driver of experiential perceptions. Delivering a powerful search experience builds a brand perceived as responsive, empathetic, and knowledgeable. Sounds good, right? So where do you start? Read More
Retail Market Dynamics for Software Vendors Part One: Software Requirements for Retail
Although the retail and wholesale customers have typically invested a low proportion of their total revenues in information technology, retail industry leaders

knowledge requirements  Market Dynamics for Software Vendors Part One: Software Requirements for Retail Introduction There are some interesting dynamics within the retail market segment. On one hand, the market is has been penetrated less by enterprise applications than most other economic sectors, in part because retailers have largely been remiss in leaving mainframes and other legacy technologies behind. Also, the sector has shown some resilience even during the recent and potentially ongoing economic malaise, in part Read More
Knowledge Management: The ROI of Employee Brain Trusts-New Strategies for Reversing the Recent Trend
Implementing technology without the proper people and processes in place only means bad service is delivered faster. Indeed, the employee brain trust is

knowledge requirements  to succeeding in today’s knowledge economy and customer-centric environment. Yet according to numerous industry analysts, a staggering 55 to 70 percent of customer relationship management (CRM) and contact center projects fail to meet their objectives. Why? Read More
The Top 3 Myths about Requirements Management and Real-world Advice for How to Dispel Them
Are you on the front lines of product development and project management, and tired of seeing the same project failure statistics? Are you ready to do something

knowledge requirements  Top 3 Myths about Requirements Management and Real-world Advice for How to Dispel Them Jama Contour is powerful requirements management software that empowers product development teams to capture the right requirements, connect product intelligence together, control change and collaborate fluidly with everyone throughout the process. Source : Jama Software Resources Related to The Top 3 Myths about Requirements Management—and Real-world Advice for How to Dispel Them : Requirements Management Read More
Ease SOX Requirements with IBS Software
The US Sarbanes-Oxley Act (SOX) addresses the issues of corporate fiscal accountability, accounting standards and practices, and reporting, as well as investor

knowledge requirements  SOX Requirements with IBS Software The US Sarbanes-Oxley Act (SOX) addresses the issues of corporate fiscal accountability, accounting standards and practices, and reporting, as well as investor confidence in publicly owned corporations. SOX thus presents challenges to satisfy regulatory requirements, as well as opportunities to improve processes. That''s why SOX compliance can be aided by an integrated, automated enterprise resource planning (ERP) solution. Read More
Stemming the Loss of Knowledge Capital: A Business Fix for Manufacturers
The clock is ticking for manufacturers to come up with a solution to the ongoing loss of knowledge capital. Their best hope lies in introducing knowledge

knowledge requirements  the Loss of Knowledge Capital: A Business Fix for Manufacturers Manufacturers are in danger of losing significant knowledge capital. Natural employee attrition, such as departures or layoffs, inevitable retirement, and the brain drain are contributing to an exodus of knowledge. Manufacturers should introduce efficient and effective knowledge management strategies across the enterprise before it''s too late. By creating a repository of knowledge capital, manufacturers can increase productivity by Read More
Getting Consensus on Business Requirements: Tips and Traps
Out of 100 IT projects, 94 will start over again at least once. Before your company launches its next package implementation or upgrade, make sure you don’t

knowledge requirements  Consensus on Business Requirements: Tips and Traps Out of 100 IT projects, 94 will start over again at least once. Before your company launches its next package implementation or upgrade, make sure you don’t cripple the project from the start. Make sure your company has a clear understanding of how important the requirements definition stage is, and carries it out properly. Most importantly, find out about tools and ideas you can put into practice immediately. Read More
Just-in-time Requirements Modeling
Requirements analysis is the process of understanding what customers need from an application. The agile development framework has transformed software

knowledge requirements  in-time Requirements Modeling Requirements analysis is the process of understanding what customers need from an application. The agile development framework has transformed software requirements analysis. The agile lifecycle emphasizes iterative and evolving requirements modeling. Requirements need to be concise, focus, and completed in short release cycles. This white paper describes the agile requirements analysis concept, and the processes involved. Read More

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