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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » kpi examples for customer service


Plant Intelligence as Glue for Dispersed Data?
Enterprises that have manufacturing or plant-level intelligence systems can be guided through the forking paths of exception-based decision-making. Not only

kpi examples for customer service  process data into meaningful KPIs. Data can also be filtered for any noise/outliers; visualized with a context-based navigation and drill-down capabilities; and presented or propagated to determine the factors and root cause disturbances that slow production or impact quality. Ultimately plant-level systems allow decisions to be made that will speed up throughput and increase first-run production. How It Works Configuring data sources for integration can be done through templates, which is analogous to Read More...
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

kpi examples for customer service  mechanism to track specific KPI improvements, and make changes where necessary. Colonial Mills, Inc. (CMI) is a leading manufacturer of braided-texture rugs and accessories in the United States. Based in Pawtucket, Rhode Island, it was facing more foreign competition and increasing pressure to lower prices. The company realized that it needed to upgrade its ERP system to maintain its market position as industry leader in on-time shipment and low turnaround time on orders to shipment. When CMI began Read More...
Navigating Between Service Management Scylla & Charybdis - Part 3
Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially

kpi examples for customer service  is deceptive without the KPI that measures the first-time fix percentage. Do It Right the First Time Just as vehicle efficiency is measured in miles per gallon, service efficiency should be measured in service tasks successfully delivered per engineer/day. When one aspires to the highest performance, it is not enough to deliver more work more successfully; one also must do that while saving on costs. Service organizations should scrutinize their costs as well as their service quality. Let us take one Read More...
On Demand Compensation Management Partnerships for Spiffed-up Success
Centive's strategy is to form a limited number of strategic partnerships with leading management consulting firms to ensure customers receive the highest levels

kpi examples for customer service  to key performance indicator (KPI) metrics to help them better manage their assigned teams. Through a much tighter integration with the Apex application programming interfaces (APIs), Compel imports pipeline opportunity data to enable sales associates to forecast commission and bonus earnings for current periods. Compel applies import filters, such as estimated probability, amount, seats, stage, completed milestones, and close dates, to allow users to select opportunities that meet specific pipeline Read More...
Epicor Enterprise Resource Planning Software System v. 9.05 for ERP for Mixed-mode Manufacturing Certification Report
The Epicor product Epicor Enterprise Resource Planning Software System (v. 9.05) is now TEC Certified for online evaluation of enterprise resource planning (ERP

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IFS Applications (v. 7.5) for ERP for Engineer-to-Order (ETO) Manufacturing Certification Report
IFS Applications (v. 7.5) is TEC Certified for online evaluation of enterprise resource planning (ERP) for engineer-to-order (ETO) manufacturing solutions in

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Growth Solutions for Data Storage: Meeting Needs Now and in the Future for Small Business
For business everywhere, the growth in the Internet has resulted in an enormous challenge to effectively and affordably manage, store, and archive digital files

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Is Your Customer Strategy Aligned with Customer Experience
As product differentiations blur, companies are increasingly turning to create customer-centric organizational behavior to establish experience-based

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Microsoft Dynamics GP 10.0 for ERP for Process Manufacturing Certification Report
Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for process manufacturing solutions in the ERP

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Five BI Success Factors for the Midsize Organization: Tactical Guidelines for Effective BI Deployment
Midsize businesses feel the most pressure to boost revenue and increase profits@and have smaller margins for error. Achieving your goals requires making smart

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ERP for Distribution: See for Yourself How the Competition Stacks Up
Technology Evaluation Centers (TEC) is proud to announce the TEC Vendor Challenge—ERP for Distribution. The Vendor Challenge event is for distributors

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IFS Applications (version 8.0) for ERP for ETO Manufacturing Certification Report
IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for engineer-to-order (ETO) manufacturing in

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Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

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Advanced Projects for Microsoft Dynamics AX v.4.0 from Adeaca: PPM for PSA Certification Report
Advanced Projects for Microsoft Dynamics AX v.4.0 from Adeaca is now TEC Certified for online evaluation of product portfolio management (PPM) for professional

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