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ITIL-Living Processes
The case company decided to carry out an information technology infrastructure library (ITIL) implementation, and in so doing hoped to make production in IT more visible, increase customer satisfaction, and maintain or increase employee satisfaction in IT. Implement Consulting Group facilitated the process selection and design and managed the requirement collection, selection, and implementation phases of the project.

kpi for back office processes  ITIL—Living Processes ITIL—Living Processes Source: Implement Consulting Group Document Type: Case Study Description: The case company decided to carry out an information technology infrastructure library (ITIL) implementation, and in so doing hoped to make production in IT more visible, increase customer satisfaction, and maintain or increase employee satisfaction in IT. Implement Consulting Group facilitated the process selection and design and managed the requirement collection, selection, and Read More...

Why Are You Afraid of (Re) Defining Business Processes?
We all are—except consultants who praise the importance of business processes, but sometimes don’t practice what they preach. Business processes can be simply good or bad habits that people follow mostly because it’s what they’ve always done rather than it being a way to work more efficiently.<!--more--> There are a few very good reasons that make people afraid of changing the way they do their

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Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » kpi for back office processes


The Anatomy of Retail Sourcing Processes
The most successful retailers are those that continually focus on driving the very best performance from each of their suppliers, and that work collaboratively to improve performance in areas such as on-time delivery, product quality, and regulatory compliance.

kpi for back office processes  The Anatomy of Retail Sourcing Processes The Anatomy of Retail Sourcing Processes P.J. Jakovljevic - August 15, 2007 Read Comments The potential benefits of global sourcing and supplier management that have been discussed for retailers in this series so far are not that easily achieved across the board. To recap, these benefits can be seen both at the top line and at the bottom line. At the top line, benefits include growth of private label business, faster time-to-market, better product availability and Read More...
The Case for Integrated Processes
Most chief executive officers (CEOs) have developed strategies that push their companies to achieve certain goals. So why are so many companies failing to achieve these goals? Because their twenty-first century vision is being held back by twentieth century processes and IT systems. The missing ingredient: information. And the key to facilitating the flow of information lies in integrated processes.

kpi for back office processes   |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...
Talent Supply Chain Management: An Alarming Look at the Mismatch between Talent Strategies, Process
A survey of professional services firms shows a serious disconnect between the desired operational state of the firms and their current ability to achieve that state. But firms are recognizing that automating resource planning and management, including human or talent resources, is crucial to continued success. Learn more about how to improve the management of your talent inventory to improve service-line profitability.

kpi for back office processes   |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...
Best Practices in Office 2010 Migration
There are plenty of good reasons to switch to Microsoft Office 2010. But when you're upgrading hundreds or even thousands of workstations, small mistakes carry a big cost in time, money--and lost productivity. This handy guide will prepare you for a smooth upgrade. Avoid common blunders and enjoy a hassle-free upgrade to Office 2010. Download Best Practices in Office 2010 Migration and find out how.

kpi for back office processes   |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...
A Key Link in the Supply Chain-Connecting Business Strategy to Distribution Center Processes
Today, there is less clarity in wholesale, retail, and vertical sales operations than ever before. In a marketplace that dictates increasingly complex operations, distribution centers of all types need to ensure that their warehouse management systems keep up with customer demand. To keep your supply chain from exploding in your face, defuse complexity with a simple distribution indexing tool.

kpi for back office processes   |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...
How SharePoint Can Help Connect People, Processes, and Information
Microsoft SharePoint products and technologies are server applications that can provide organizations with an integrated solution for collaboration, content management, business processes, business intelligence (BI), enterprise search implementation, and portal development. Find out how SharePoint can meet your intranet, extranet, and Internet needs, and compare offerings for all levels and groups of users.

kpi for back office processes   |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...
Case Study: Teknol, Inc.-Integrating Manufacturing Business Processes


kpi for back office processes  Case Study: Teknol, Inc.—Integrating Manufacturing Business Processes Case Study: Teknol, Inc.—Integrating Manufacturing Business Processes Source: Deacom Document Type: Case Study Description: ... Case Study: Teknol, Inc.—Integrating Manufacturing Business Processes style= border-width:0px; />   comments powered by Disqus Source: Deacom Learn more about Deacom Readers who downloaded this case study also read these popular documents! Best Practices for ERP Implementation Talent Management for Read More...
The 2007 Microsoft® Office System in Financial Services
This white paper highlights the key challenges facing the financial services industry, and discusses how the 2007 Microsoft® Office system can help financial institutions affect business performance with innovative and powerful enterprise capabilities that extend far beyond improving personal productivity.

kpi for back office processes   |  Key Performance Indicators (KPIs) |  Return on Investment (ROI) |  Software as a Service (SaaS) |  Total Cost of Ownership (TCO) Read More...
SAS and Action-Oriented Business Processes: Alliances, Partnerships, and Acquisitions
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought out companies, have been key for SAS to further entrench itself in the market.

kpi for back office processes  scorecard with telecommunications-specific KPI that enable a more strategic single view of the enterprise. In addition to enhancements to products, SAS has also created a strategic alliance with Amdocs, partnered with Aprimo, and acquired Marketmax. This is Part Two of a three-part note. Part One profiled SAS. Part Three will present a marketing analysis and make user recommendations. Strategic Alliance with Amdocs In mid-February SAS and Amdocs (NASDAQ: DOX) announced a strategic alliance that Read More...

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