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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

kpi for customer service  Wireless Account Management | KPI Account Management | KPI Account Management Agreement | KPI Account Management Application | KPI Account Management Assistant | KPI Account Management Association | KPI Account Management Basics | KPI Account Management Center | KPI Account Management Corporation | KPI Account Management Crossing | KPI Account Management Definition | KPI Account Management Description | KPI Account Management Down | KPI Account Management Experience | KPI Account Management Forms | KPI Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » kpi for customer service


Navigating Between Service Management Scylla & Charybdis - Part 3
Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially

kpi for customer service  is deceptive without the KPI that measures the first-time fix percentage. Do It Right the First Time Just as vehicle efficiency is measured in miles per gallon, service efficiency should be measured in service tasks successfully delivered per engineer/day. When one aspires to the highest performance, it is not enough to deliver more work more successfully; one also must do that while saving on costs. Service organizations should scrutinize their costs as well as their service quality. Let us take one Read More...
Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect
I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through

kpi for customer service  custom key performance indicator (KPI) dashboard designer are other nifty enhancements. The product continues to benefit from intellectual property borrowed from its larger sibling products. Currently at about 200 customers, KANA Express is the fastest growing product at KANA in terms of new accounts, but not necessarily in terms of revenue (given its much smaller deals in comparison to its Enterprise counterpart). Several recently announced KANA Express customers include 1-800-Flowers , Virgin Read More...
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

kpi for customer service  Repair/Failure Analysis, Warranty Tracking KPI Management —Insight Solution Pack (out-of the box dashboard reports) In 2010, the SL product gained a few new marquee clients, such as ReSolve (part of Arrow Electronics ) and ExpressPoint , while Dell added SL to its existing modules from Servigistics (e.g., Command Center ). Servigistics also has more than 20 legacy Click Commerce WMS clients, which will be supported for the foreseeable future. The Service Parts Pricing module is also steadily growing Read More...
QAD Explore 2012: Only Good Things Can Come from Talking to the Customer
As a seasoned provider of enterprise applications for manufacturing companies, QAD knows the importance of listening to its clients. In fact, the company has

kpi for customer service  by QAD entails the KPI Framework (to improve customers’ performance) together with the Analytics Framework (to maintain customers’ performance). In the future, there will be more Effective Enterprise KPIs, roles-based dashboards, and proactive BI (coming from the link with BPM). The so-called “E-mail Bursting” capability is slated for September 2012, whereby reports will be sent to relevant persons as attachments. Pam Lopker ended her keynote presentation by revealing upcoming developments in the Read More...
A Business Intelligence Agenda for Midsize Organizations: Six Strategies for Success
Midsize companies see business intelligence (BI) as too unwieldy and expensive for them, and use spreadsheets for planning, budgeting, and forecasting. However,

kpi for customer service  Business Intelligence Agenda for Midsize Organizations: Six Strategies for Success Midsize companies see business intelligence (BI) as too unwieldy and expensive for them, and use spreadsheets for planning, budgeting, and forecasting. However, BI is well within reach through an incremental approach. Learn about six strategies for midsize companies for choosing and deploying BI solutions that address both business and IT challenges. Read More...
Accelerating the Speed of Intelligence for Fast and Flexible Forecasting: Engaging the Business for Better Results
Forecasting is changing from a top-down process to a bottom-up one. High-level targets may be useful starting points, but they must be combined with input from

kpi for customer service  the Speed of Intelligence for Fast and Flexible Forecasting: Engaging the Business for Better Results Forecasting is changing from a top-down process to a bottom-up one. High-level targets may be useful starting points, but they must be combined with input from line management and department heads before being rolled up into enterprise-wide financial goals. Some companies find it effective to “embed” members of the finance function within other business units. Read this white paper to find Read More...
Options for Data Encryption: Making the Right Choice for the Enterprise
In this new era of corporate governance, risk avoidance, and responsibility, organizations are more than ever held accountable if their data is not properly

kpi for customer service  for Data Encryption: Making the Right Choice for the Enterprise In this new era of corporate governance, risk avoidance, and responsibility, organizations are more than ever held accountable if their data is not properly protected. As such, many are finding new ways to address security risks, by developing multiple layers of defense to reduce points of weakness. Deploying data encryption technology is a good place to start—but the key is making the right choice. Read More...
How to Achieve a Great--and Profitable--Customer Experience
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly

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Microsoft Dynamics GP 10.0 for ERP for Mixed-mode Manufacturing Certification Report
Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for mixed-mode manufacturing solutions in the ERP

kpi for customer service  Dynamics GP 10.0 for ERP for Mixed-mode Manufacturing Certification Report Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for mixed-mode manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and Read More...
Microsoft Dynamics GP 10.0 for ERP for Process Manufacturing Certification Report
Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for process manufacturing solutions in the ERP

kpi for customer service  Dynamics GP 10.0 for ERP for Process Manufacturing Certification Report Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for process manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-dep Read More...
Zdesign for consumer products- CPLM for Defense
Zdesign connects participants in fashion product development organizations, and manages the time-critical communications between trading partners. It brings

kpi for customer service  for consumer products- CPLM for Defense Zdesign connects participants in fashion product development organizations, and manages the time-critical communications between trading partners. It brings together members of product development teams from design, sourcing, manufacturing, sales, and marketing.   Zdesign is project-based, which parallels the basic work unit for all product development-driven companies and mirrors their activities. Product development teams can initiate projects online, Read More...
Enhancing the Customer Experience with Loyalty Management: Strengthen the Brand and Improve Customer Retention
Customer churn is very costly—it’s many times more expensive to acquire a new customer than to keep an existing one—so retaining customers by offering a

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Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

kpi for customer service  and Manager Self-Service: A Virtual Chameleon in the Workplace Employee and Manager Self-Service: A Virtual Chameleon in the Workplace If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. cfactor Employee / Manager Self-Service innovative self-service suite is not your typical Human Resource / payroll automation solution. Unlike traditional ERP-style HRMS systems, It’s flexible. Source : Cronus Technologies Inc. Resources Related Read More...

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