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Credit (or Blame) KANA Express for Your Next Flower Delivery
It should be every company’s job to make it easy for customers to act on their needs and desires wherever they wish to engage with the company—in a retail store

kpi for it service delivery  custom key performance indicator (KPI) dashboard designer were other nifty enhancements. The win at 1-800-FLOWERS.COM, where KANA Express prevailed over eGain and Oracle RightNow , was one of dozens of the product’s recent wins. After a four-week long implementation, the retailer's customer service agents use a KANA system to capture, access, and share knowledge that improves customer interactions and accelerates customer support resolutions. KANA Express helps 1-800-FLOWERS.COM manage service across Read More
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » kpi for it service delivery


Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

kpi for it service delivery  Wireless Account Management | KPI Account Management | KPI Account Management Agreement | KPI Account Management Application | KPI Account Management Assistant | KPI Account Management Association | KPI Account Management Basics | KPI Account Management Center | KPI Account Management Corporation | KPI Account Management Crossing | KPI Account Management Definition | KPI Account Management Description | KPI Account Management Down | KPI Account Management Experience | KPI Account Management Forms | KPI Read More
Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches

kpi for it service delivery  Internet-based systems, the proper KPI might be the number of transactions completed without a customer having to pick up the phone, while for an IVR system, it could be the number of customer calls completed without human assistance. Ultimately, companies need to know if customers have found what they needed and if they have gone away happy. But answering these simple questions can often mean wading through a disparate mix of click stream data, e-service usage logs, CRM analytics, analytic reporting, Read More
Why Service Matters: Enterprise Solutions, Market Differentiation, and IQMS
While IQMS resembles many of its peers from the lower-end of the enterprise applications market, IQMS can tout its comprehensive one-source delivery and

kpi for it service delivery  and key performance indicator (KPI) alerts. RapidScorecard —provides administration and data entry facilities for the CorManage product by automating proverbial Kaplan and Norton's balanced scorecard systems. CorPortfolio —enables executives to fairly quickly review reports, analyses, and business commentary from virtually any data source, collating them into an electronic portfolio. What Then Is Unique About IQMS? Nevertheless, going beyond these common capabilities that are frequently met by many Read More
Navigating Between Service Management Scylla & Charybdis - Part 3
Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially

kpi for it service delivery  is deceptive without the KPI that measures the first-time fix percentage. Do It Right the First Time Just as vehicle efficiency is measured in miles per gallon, service efficiency should be measured in service tasks successfully delivered per engineer/day. When one aspires to the highest performance, it is not enough to deliver more work more successfully; one also must do that while saving on costs. Service organizations should scrutinize their costs as well as their service quality. Let us take one Read More
PTC Windchill 10 for Core PLM for Discrete Industries Certification Report
PTC Windchill 10 is TEC Certified for online evaluation of core product lifecycle management (PLM) for discrete industries solutions in the Core PLM for

kpi for it service delivery  Windchill 10 for Core PLM for Discrete Industries Certification Report PTC Windchill 10 is TEC Certified for online evaluation of core product lifecycle management (PLM) for discrete industries solutions in the Core PLM for Discrete Industries Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product Read More
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

kpi for it service delivery  ITIL with SRM Service Resolution Management for the Next-generation Service Desk IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service Read More
IFS Applications (version 7.5) for ERP for the Mining Industry Certification Report
IFS Applications (version 7.5) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for the mining industry in the ERP

kpi for it service delivery  Applications (version 7.5) for ERP for the Mining Industry Certification Report IFS Applications (version 7.5) is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for the mining industry in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and Read More
ERP for Small and Midsized Companies: Time for a Decision
Until recently, enterprise resource planning (ERP) software was rarely considered for use in smaller firms, as core benefits—better business management via

kpi for it service delivery  for Small and Midsized Companies: Time for a Decision Until recently, enterprise resource planning (ERP) software was rarely considered for use in smaller firms, as core benefits—better business management via coordinated, standardized information and analysis—were often outweighed by costs and complexities of ERP systems. A variety of options have emerged to overcome concerns of the past. Read on the key considerations in an ERP decision and critical implementation factors. Read More
Microsoft Dynamics GP 10.0 for ERP for Mixed-mode Manufacturing Certification Report
Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for mixed-mode manufacturing solutions in the ERP

kpi for it service delivery  Dynamics GP 10.0 for ERP for Mixed-mode Manufacturing Certification Report Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for mixed-mode manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and Read More
Take It or Leave It: Moving Your Business VoIP System
Telephony is mission critical. Whether you view this as a necessary burden or an opportunity to adopt leading-edge technology, you need to look beyond the

kpi for it service delivery  telephony, VoIP, VoIP considerations, phone system Read More
Growth Solutions for Data Storage: Meeting Needs Now and in the Future for Small Business
For business everywhere, the growth in the Internet has resulted in an enormous challenge to effectively and affordably manage, store, and archive digital files

kpi for it service delivery  Solutions for Data Storage: Meeting Needs Now and in the Future for Small Business For business everywhere, the growth in the Internet has resulted in an enormous challenge to effectively and affordably manage, store, and archive digital files. In small to medium businesses (SMBs), solutions to store and manage digital files are often on a PC server or external hard drive—which can limit growth. SMBs should look for a storage and file management solution that allows for incremental growth. Find Read More
Top Software for Service Companies
For your own customized comparison reports, select a category below:ERP for Service Companies. Professional Services Automation Human Resource Man...

kpi for it service delivery  Software for Service Companies Comparing software solutions for services companies can be difficult and time-consuming—but at TEC we make it quick and easy In just seconds, you can get free side-by-side software comparison reports. Choose from all the leading vendors—including Microsoft, SAP, Oracle, UNIT4, Sage, IBM, Pronto Software, MicroStrategy, Infor, Epicor, META4, NuView, OpenAir, NOW Solutions, NetSuite, Cézanne Software, PRELYTIS, QlikTech International, TARGIT, Cougar Mountain Read More

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