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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

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Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » kpi measure to improve customer service


A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

kpi measure to improve customer service  Repair/Failure Analysis, Warranty Tracking KPI Management —Insight Solution Pack (out-of the box dashboard reports) In 2010, the SL product gained a few new marquee clients, such as ReSolve (part of Arrow Electronics ) and ExpressPoint , while Dell added SL to its existing modules from Servigistics (e.g., Command Center ). Servigistics also has more than 20 legacy Click Commerce WMS clients, which will be supported for the foreseeable future. The Service Parts Pricing module is also steadily growing Read More...
The Rapid Response Solution Continues to Improve
Kinaxis’s latest response management product releases deliver even more refined software system tools to help global manufacturers with capacity planning and

kpi measure to improve customer service  trend-based key performance indicator (KPI)-monitoring; when negative exceptions occur, users can drill down to understand the root cause. Mitigating Inventory Liability In an outsourced contract manufacturing environment, inventory is often shared among multiple parties. This sharing of inventory determines the impact of schedule, policy, or contract changes before they take place, and thus identifies strategies to reduce liability or, conversely, to reach agreement on the settlement value using Read More...
QAD Explore 2012: Only Good Things Can Come from Talking to the Customer
As a seasoned provider of enterprise applications for manufacturing companies, QAD knows the importance of listening to its clients. In fact, the company has

kpi measure to improve customer service  by QAD entails the KPI Framework (to improve customers’ performance) together with the Analytics Framework (to maintain customers’ performance). In the future, there will be more Effective Enterprise KPIs, roles-based dashboards, and proactive BI (coming from the link with BPM). The so-called “E-mail Bursting” capability is slated for September 2012, whereby reports will be sent to relevant persons as attachments. Pam Lopker ended her keynote presentation by revealing upcoming developments in the Read More...
Why Service Matters: Enterprise Solutions, Market Differentiation, and IQMS
While IQMS resembles many of its peers from the lower-end of the enterprise applications market, IQMS can tout its comprehensive one-source delivery and

kpi measure to improve customer service  and key performance indicator (KPI) alerts. RapidScorecard —provides administration and data entry facilities for the CorManage product by automating proverbial Kaplan and Norton's balanced scorecard systems. CorPortfolio —enables executives to fairly quickly review reports, analyses, and business commentary from virtually any data source, collating them into an electronic portfolio. What Then Is Unique About IQMS? Nevertheless, going beyond these common capabilities that are frequently met by many Read More...
Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It
While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in

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The High Cost of Change for ERP: What Does it Cost to Keep Up to Date?
Companies are finding it difficult and costly to update and modify enterprise resource planning (ERP) systems after they have been installed. The question isn’t

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How to Compare the Real Cost of Accounting Software: 30 Questions to Ask Before You Sign the Contract
Once you decide it’s time to upgrade the enterprise resource planning (ERP) for accounting system, the next question is: “How much does it cost?” However, many

kpi measure to improve customer service   Read More...
The IT Tipping Point for Midsized Companies: Deciding When to Move to Tier-one ERP
Many successful midsized companies reach a point when transitioning to a tier-one enterprise application system is necessary. Transitioning to a new enterprise

kpi measure to improve customer service   Read More...
How to Use Technology to Support the Lean Enterprise: Achieving Profitable Growth through Lean
Many competitive businesses are implementing “lean” initiatives to expose and attack waste and setting goals for continuous improvement through Six Sigma

kpi measure to improve customer service  what is lean six sigma principles,six sigma principles,lean six sigma principles,lean initiatives,lean and six sigma principles,ERP software,lean manufacturing Read More...
Has Your Company Outgrown QuickBooks? How to Tell and What to Do About It
QuickBooks is highly respected as the world’s most popular accounting system, with more than 4.5 million users. Indeed, QuickBooks provides an excellent

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Employee and Manager Self-Service: A Virtual Chameleon in the Workplace
In order for employee self-service (ESS) and manager self-service (MSS) technology to be effective, it must serve multiple purposes for multiple business units

kpi measure to improve customer service  employee self service,employee benefits self service,employee manager self service,employee self service benefits,employee self service center,employee self service home page,employee self service link Read More...
To ERP or Not to ERP (In Manufacturing, It Isn't Even a Question)
Despite the benefits that enterprise resource planning (ERP) brings to manufacturers, Aberdeen findings from 2010 suggest that 26% of manufacturers have yet to

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Identify and Leverage Your Existing Service Life Cycles
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers

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6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts

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