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Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect
I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through

kpi online customer  custom key performance indicator (KPI) dashboard designer are other nifty enhancements. The product continues to benefit from intellectual property borrowed from its larger sibling products. Currently at about 200 customers, KANA Express is the fastest growing product at KANA in terms of new accounts, but not necessarily in terms of revenue (given its much smaller deals in comparison to its Enterprise counterpart). Several recently announced KANA Express customers include 1-800-Flowers , Virgin Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » kpi online customer


Credit (or Blame) KANA Express for Your Next Flower Delivery
It should be every company’s job to make it easy for customers to act on their needs and desires wherever they wish to engage with the company—in a retail store

kpi online customer  custom key performance indicator (KPI) dashboard designer were other nifty enhancements. The win at 1-800-FLOWERS.COM, where KANA Express prevailed over eGain and Oracle RightNow , was one of dozens of the product’s recent wins. After a four-week long implementation, the retailer's customer service agents use a KANA system to capture, access, and share knowledge that improves customer interactions and accelerates customer support resolutions. KANA Express helps 1-800-FLOWERS.COM manage service across Read More...
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

kpi online customer  Mythic Account Management | KPI Online Account Management | KPI Professional Account Management | KPI Sales Account Management | KPI Server Account Management | KPI Strategic Account Management | KPI Strategic Account Management Association | KPI Strategic Account Manager | KPI System Account Management | KPI Technical Account Management | KPI Total Account Management | KPI Trial Accounts Management | KPI Wireless Account Management | BI Account Management | BI Account Management Agreement | BI Account Read More...
Business Community Management
To adapt your supply chain communication process to the demands posed by changing customer expectations, volume increases, and multiple communication formats

kpi online customer  Outsource Community Management | KPI Online Community Management | KPI Community Management Component | KPI Promoting Community Management | KPI Community Management Plan | KPI Community Management Research | KPI Community Management Report | KPI Community Management Office | KPI Community Self Management | KPI Community Management Presentation | KPI Community Management Communication | KPI Science Game Community Management | KPI Community Strategy Management | KPI Community Management Team | KPI Read More...
Upland Software Announces Release of Tenrox 2013 R2
The latest release of the Tenrox solution for professional services automation (PSA), Tenrox 2013 R2 was announced by Upload Software. Tenrox is the only

kpi online customer  and keep performance indicator (KPI) data from Tenrox displayed in MS CRM. Tenrox Project Planning Performance Upgrade: This component of the Project Planning Module offers an expanded project management footprint with new capabilities to manage clients, programs, and service practices. Upland Software, with these extensive enhancements to the Tenrox product, looks to be fully committed to supporting its existing Tenrox customers and continuing to grow the solution's customer base. One had to wonder Read More...
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

kpi online customer  forecasting software,crm service,crm marketing,sales crm,customer strategy,customer surveys,sales management software,customer service survey,crm services,crm systems,customer segmentation,best crm,customer relationship software,crm implementation,customer service satisfaction Read More...
Introduction to Customer Relationship Management
The time when a company decides to move to customer relationship management (CRM) tools marks their progress to professionalism and profit in multiple ways

kpi online customer  customer relationship management, CRM tools, CRM introduction, sales force automation Read More...
Plex Online for Discrete Manufacturing ERP Certification Report (2010)
Plex Online is now TEC Certified for online evaluation of enterprise resource planning (ERP) software for discrete manufacturing in TEC's ERP Evaluation Center.

kpi online customer  Online for Discrete Manufacturing ERP Certification Report (2010) Plex Online is now TEC Certified for online evaluation of enterprise resource planning (ERP) software for discrete manufacturing in TEC's ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary. Read More...
Flexible Customer Data Integration Solution Adapts to Your Business Needs
Siperian's master data management and customer data integration (CDI) solutions allow organizations to consolidate, manage, and customize customer-related data.

kpi online customer  business intelligence,BI,data integration,customer relationship management,CRM,enterprise resource planning,ERP,customer data integration,CDI,master data management,MDM,customer data hubs,service-oriented architecture,SOA,Siperian Read More...
Customer Feedback Management
Years ago, I took a job as an interviewer because I thought it would be interesting to talk to different people to find out what they thought on a variety of

kpi online customer   Read More...
2011 Customer Relationship Management Buyer's Guide: Innovations in CRM
Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software

kpi online customer  customer relationship management solution,mobile crm,cloud crm,social crm,cloud based crm,social media crm,windows mobile crm,cloud crm solutions,mobile crm software,crm mobile,crm cloud,crm windows mobile,social crm vendors,social crm tools,crm cloud computing Read More...
Customer Relationship Management (CRM)
When talking about relationship management in the context of software solutions, most people think of customer relationship management (CRM). However

kpi online customer  relationship management evaluation center,manage relationships,relationship management system,supplier relationship management,relationship management application,relationship management software sales force automation, hosted crm, salesforce.com, sage crm, customer service, contact management, sales forecasting,customer management relationship,client relationship management,srm,crm,customer care and billing,quote to order,business relationships,customer relationship management. Read More...
A Customer Success Story: Real-time Remote Workforce Enablement
Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users

kpi online customer   Read More...
The Key to Achieving Global Customer Visibility
A clear customer focus is an essential part of improving business effectiveness and efficiency. But how can businesses achieve global customer visibility in

kpi online customer   Read More...

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