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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » kpi reporting for customer service managers


Strategies for Profitable Growth: Chemical Industry
You may have survived the slowdown of the last few years, but you must still find new growth opportunities to stay competitive. However, you can only cut so

kpi reporting for customer service managers  a timely basis. Sophisticated KPI tools not only measure yesterday’s results, but also can signal warning signs in leading indicators. These KPIs are then aligned with individual, group, and business performance objectives. WHAT SAP OFFERS SAP Business Intelligence (SAP BI) offers a reporting tool with numerous preconfigured templates that let business analysts download data into spreadsheets for sorting and summarization. In an application such as sales forecasting, this data can be uploaded into the Read More...
Plant Intelligence as Glue for Dispersed Data?
Enterprises that have manufacturing or plant-level intelligence systems can be guided through the forking paths of exception-based decision-making. Not only

kpi reporting for customer service managers  process data into meaningful KPIs. Data can also be filtered for any noise/outliers; visualized with a context-based navigation and drill-down capabilities; and presented or propagated to determine the factors and root cause disturbances that slow production or impact quality. Ultimately plant-level systems allow decisions to be made that will speed up throughput and increase first-run production. How It Works Configuring data sources for integration can be done through templates, which is analogous to Read More...
How to Outsell the Competition: The Benchmarking Edge for Successful Sales Execution
Benchmarking is a process where companies compare their performance over time against their competition. In doing so, they can identify where their strengths

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Dassault Systèmes Introduces EXALEAD OneCall for Astute Customer Interactions
There is certainly no dearth of software packages for multichannel customer service and helpdesk. Think of Oracle’s vast offering (based on the acquisitions of

kpi reporting for customer service managers  consolidated key performance indicators (KPI) and trend reporting. Local resellers and systems integrators already selling or installing the solution include Business & Decision, Capgemini , Dahu , DTI Management AG , Keyrus , Kerensen Consulting , Keyrus Tunisie , Micropole , Persistent Systems , PUMACY Technologies AG , Raqmiyat LLC , and ST Groupe . While at the time of the EXALEAD acquisition some might have questioned Dassault Systèmes’ rationale , here's a possible answer. Large PLM ecosystem Read More...
Technology Evaluation Centers (TEC) Moderates 20th Vendor Shootout for ERP, Featuring Live ERP Software Demonstrations for Manufacturers and Distributors
The Vendor Shootout for ERP event has helped hundreds of organizations with their enterprise software selections. Moderated by TEC, an impartial software

kpi reporting for customer service managers   Read More...
K8 for ERP for Distribution Product Certification Report
K8 is TEC Certified for online evaluation of enterprise resource planning (ERP) for distribution solutions in the ERP Evaluation Center. The certification seal

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Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

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Commsoft Technologies Fidelio (v.6) for ERP for Distribution Certification Report
The Commsoft Technologies product Fidelio is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in the ERP

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Customer-centric CRM
Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience

kpi reporting for customer service managers   Read More...
Commsoft Technologies Fidelio (v.6) for ERP for Discrete Manufacturing Certification Report
The Commsoft Technologies product Fidelio is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for discrete manufacturing

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Social Customer Suite
Lithium’s Social Customer Suite powers customer experiences, helping companies to build brand nations and online communities of customers.

kpi reporting for customer service managers   Read More...
Selecting Field Service Management Software
What is a dynamic scheduling engine, and why does your field service management operation need one? Learn the ins and outs of this technology, which can help

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Designing for Digital: 8 Tips for Creating Digital Publications that Engage Customers and Drive Sales
The overarching goal of any digital publication is to tell a story that connects with your customers in as many ways as possible. Today, this means bringing

kpi reporting for customer service managers  e-commerce, e-commerce platform, digital design, engagement platform, digital media solution, digital publishing solution Read More...
IFS Applications (version 8.0) for ERP for ETO Manufacturing Certification Report
IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for engineer-to-order (ETO) manufacturing in

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