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Software Functionality Revealed in Detail
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 kpis customer segmentation


Business-to-business Price Segmentation-Outlined and Explained
The central premise of price segmentation, especially in business-to-business environments, is that pricing should be consistent for similar deals. The process

kpis customer segmentation  key performance indicators (KPIs). KPIs refer to a short list of metrics that a company's managers have identified as being the most important variables that reflect mission success or organizational performance. This detailed view of profitability, outliers, and trends at a granular level provides an actionable view of relative pricing and profitability, and allows pricing decision makers to more quickly and easily identify business areas that are ripe for pricing improvement. Once a company has an

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Oco, Inc

Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards


A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach, you need a framework for understanding how a services company and its customer engagement should be measured. Learn about the various ways to support strategic account management at each stage of your company’s evolution, which metrics are most relevant, and more.

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Retalix Strives for Leadership in Retail Food Segment


Retalix, a supply chain software provider is positioning itself to be a segment pack leader through vendor positioning, vertical differentiation, and horizontal influences. It may be poised to oust industry heavyweights including IBM and SAP as the retail food industry software provider.

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Understanding Business Intelligence and Your Bottom Line


Given that virtually all small and midsized businesses can benefit from business intelligence (BI) tools, the real question is how much of this technology constitutes a good investment of time and energy? Your need to determine what BI tools you really require to drill down and extract the key performance data that will make your company more efficient and profitable.

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Logility Connections 2014—Enabling Supply Chain at Your Fingertips


The recently held Logility Connections 2014 conference exuded the supply chain vendor’s habitual optimism and customarily upbeat and stable financial results. At the conference, Logility announced the general availability of Logility Voyager Solutions V8.5. Key to this release’s enhancements is the product’s new architecture on Microsoft Azure Cloud and HTML5-based cross platform mobile user interface (UI).

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Customer Relationship Management for IT Professionals


What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met.

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Delivering Superior Customer Value in Insurance


Effective management of customer data is a critical success factor for insurers. To provide products and service that stand out from the crowd, insurers need a 360-degree view of each customer that covers his or her entire experience with the company. Read this white paper on how information technology that supports tightly integrated, end-to-end business processes can increase insurer responsiveness and customer loyalty.

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How to Achieve a Great--and Profitable--Customer Experience


Learn how to deliver superior customer service in How to Achieve a Great and Profitable Customer Experience.

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Customer Chemistry


There are currently no details available for this vendor. However, we are working to update this vendor’s information in our database as soon as possible. Please check back again.

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Voice of the Customer Analytics


Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer experience—down to the individual customer level.  

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Five Ways to Positively Impact Customer Retention and Business Operations


Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value-added and customer- centric performance allows manufacturers to stay close to the pulse of market changes and dynamics. Learn how performance tools such as dashboards and reporting can help your company monitor performance and enable better and faster decision making.

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Making Customer Experiences a Reality-Five Steps from Vision to Execution


Successful customer experiences change the competitive landscape by separating your company from the competition. Industry wisdom thus has companies focusing on increasing transaction efficiency. However, by executing a customer-centric strategy—with a clear process enforced along every channel of customer interaction—you will tap into the emotions and aspirations of your customers, creating a personal and long-standing connection with them.

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Listen and Learn: Improving Operations by Using Customer Feedback


Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more.

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