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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

kpis customer service  of actionable reports and KPIs from multiple data sources to any user in just weeks. Oco’s comprehensive solution dramatically reduces the timeframe, cost, and risk of traditional business intelligence implementations with deployment on a fixed-cost, fixed-time basis, and a moneyback guarantee. For more information about Oco, please visit www.oco-inc.com . Oco, Inc. 504 Totten Pond Road Waltham, MA 02451 www.oco-inc.com Searches related to Insights to Accelerate Services Growth: Account Management, Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » kpis customer service


Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

kpis customer service  is functioning against established KPIs with notification of issues to prevent equipment failure. Include preventative maintenance and action management capabilities to determine the appropriate action needed to address an identified anomaly or event. Use asset sustainability planning tools to facilitate design changes in asset infrastructure to reduce energy consumption, lower emissions, and save money. (Using the GAS index on sustainability, integrate energy metrics with other asset performance data to Read More
Zef Scientific Selects IFS Enterprise Service Management
IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used

kpis customer service  and key performance indicators (KPIs).   IFS has been having great success of late, but given its asset management savvy and install base, it should be seeing more customer wins in the area of field service management (FSM). This space is hotly contested by leading vendors such as Click Software, TOA Technology, Oracle, Ventyx (part of ABB ), etc. Read More
Better Performance Management for Service Companies
It’s been my experience in the business intelligence (BI) and business performance management (BPM) fields—and I’m sure it’s true in other software areas—that

kpis customer service  define clear and assertive KPIs that focus on achieving a complete view of the organization and the level of satisfaction it provides to its customers. The book’s four sections cover the following main topics: The basics of performance management The effective use of data The strategic analysis of data for measuring service performance The transformation of service operations and its impact on customer experience The book is organized to follow the implementation of a service performance solution from Read More
Vertical Solutions Inc.-All About Field Service: Part One
Field service management (FSM) is a growing enterprise software segment, and while it may not be a new software market, it is quickly increasing in value and

kpis customer service  cloud key performance indicators (KPIs). Data driving these analytics can originate with VSM or be fed from external sources. Additionally, VSM makes analytics available throughout the application, not simply through application dashboards, to provide service staff real-time access to information. For example, users can immediately view their FCR (First Call Resolution) rate for a customer in real time, directly within a service request. Trend analysis analytics like “Asset Downtime Versus Product Read More
Customer Relationship Management for IT Professionals
What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and

kpis customer service  Relationship Management for IT Professionals Customer Relationship Management for IT Professionals J. Dowling - January 17, 2001 Introduction A satisfying relationship between IT and line of business is maintained through ongoing dialogue that is meaningful to both parties. The discipline of Conversations for Alignment, a title for a simple technique for making and managing commitments, enables such a dialogue. My consulting group and I have done a good deal of research into what makes a strong Read More
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

kpis customer service  SAP,roi,saas,software as a service,marketing roi,roi calculator,saas software,asp saas,roi calculation,saas service,calculate roi,roi formula,saas model,saas crm,saas software as a service Read More
Moving to Self-Service Business Intelligence
Learn how in the Forrester report Why and How Enterprises are Moving to Self-service Business Intelligence.

kpis customer service  to Self-Service Business Intelligence With the crushing volume of data most businesses deal with, your knowledge workers probably spend more time searching for the information they need than actually performing their jobs. And the problem is only getting worse. The solution isn’t more complex and expensive enterprise business intelligence (BI) solutions. Nor are user installed patchwork tools the answer —and can create operational and compliance nightmares. Getting the right information to the Read More
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

kpis customer service  field service management, field service mobility, FSM, FSM trends Read More
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

kpis customer service  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More
Service Partners
Business Consulting Company, with more than 20 years of experience in ERP, CRM and Supply Chain Management Implementatio Projects.

kpis customer service   Read More
Customer Chemistry


kpis customer service   Read More
Is Your Current HR Service Delivery Model Working for You?
This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class

kpis customer service  HR service delivery model,human resources service delivery,workforce service delivery,streamlined HR service delivery,hr operational excellence,HR service delivery trends,PeopleSoft Workforce Communications,PeopleSoft HelpDesk for Human Resources,Oracle HCM Read More
11Ants Customer Response Analyzer
11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer.

kpis customer service  Customer Response Analyzer 11Ants Customer Response Analyzer is software that allows marketers to target those customers statistically most likely to respond to a marketing offer. Read More

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