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Applying the Power of Social Networks to Customer Relationship Management
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

kpmg crm relationship management ordina  IBM , BearingPoint , KPMG , and Salesforce.com . He is a founding principal and managing director of BPT Partners . Paul Greenberg, our other guest, is an internationally renowned expert on customer relationship management. His best-selling book, CRM at the Speed of Light: Essential Customer Strategies for the 21st Century , is available in eight languages and is used as a university textbook in over 60 countries. He regularly writes for publications such as CRM Magazine , SearchCRM.com , CRMGuru , and Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » kpmg crm relationship management ordina


PeopleSoft Internationalizes Its Mid-Market Forays Part 2: Challenges & User Recommendations
Despite the challenges, PeopleSoft has raised the bar in providing solutions for smaller enterprises, and Tier 2 and Tier 3 vendors might be in for a tough

kpmg crm relationship management ordina  and technology partners (e.g., KPMG , Compaq , HP , IBM , Microsoft and Sun ) in the mid market. As mid-market businesses in the US do not have the same needs/values as their larger national counterparts, the situation is even more exacerbated with their overseas peers, and PeopleSoft, still a relative newcomer in these mid-markets (although it is not the case within larger markets in these geographies given PeopleSoft now generates over 40% of revenues from international markets, and its product is now Read More...
Business Case - Metro Canada Logistics
Metro Canada Logistics, a third party provider of warehousing, transporatation, and related logistics services streamlines accounting processes with the help of

kpmg crm relationship management ordina  team in concordance with KPMG, MCL established a clear set of technology requirements. With a budget of $400,000 the company wanted an affordable, scalable business solution that would help streamline financial processes while easily integrating with its existing technologies such as its Delfour and Red Prairie warehouse management systems and its transportation management system from Creative Systems. It also required a system with multi-currency capabilities and comprehensive data analysis and Read More...
PeopleSoft's Buying Momentum Goes On. Pageant Participants, Line Up Please! Part 1: Market Impact
The year 2001 was an exceptional year of financial performance for PeopleSoft, including record total revenue, record profit, and more than $500 million of

kpmg crm relationship management ordina  and technology partners (e.g., KPMG , PricewaterhouseCoopers (PWC), Compaq , HP , IBM , Microsoft and Sun ) in the mid market. Also, the above hosting deal with HP should bode well the company's quest to penetrate the Global 2000, with the potential flexibility, scalability and global reach of the eCenter offering. It may particularly be appealing to customers with the need to integrate with non-PeopleSoft and/or legacy applications in place. Moreover, the above ISO 9001 certification should alleviate Read More...
Epicor's Mid-Market Pitch Becomes Higher For (One) Scala Part One: Event Summary
One should imagine Epicor has carefully thought out the rationale for the recent acquisition of its European counterpart Scala. The merger seems to have much of

kpmg crm relationship management ordina  figures by its auditor KPMG , so that it was not until mid-June that Epicor was able to declare its public offer to acquire all issued and outstanding ordinary shares in Scala unconditional. As of the tender closing date, approximately 21.7 million Scala shares have been tendered into the offer, and upon the delivery of these Scala shares, Epicor was to hold approximately 93.2 percent of the issued share capital of Scala. Epicor then conducted a subsequent tender period for holders of Scala shares who Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

kpmg crm relationship management ordina  customer relationship management,CRM,knowledge management,KM,service resolution management,SRM,KM software,live assistance,call center agents,customer segmentation,customer service,Pareto’s 80/20 Rule,customer satisfaction,online self-service solutions,live support Read More...
Performance and Compensation Management at the Core of Human Capital Management?
Strategic human capital management (HCM) solutions can help organizations transform their people into a competitive advantage by aligning managers and employees

kpmg crm relationship management ordina  HR,human resources,HRMS,human resources management systems,HCM,human capital management,performance management systems,HCM trends,compliance management,talent management Read More...
Make 'em Beg for It-How To Get Support for Electronic Document Management Systems and Electronic Records Management Systems
To successfully obtain the budget and organizational support for an electronic documentation management systems (EDMS) and electronic records management system

kpmg crm relationship management ordina   Read More...
MODX Web Content Management: Vendor Profile
Open source vendor MODX provides a modern, highly flexible, Web standards–compliant Web content management (WCM) framework. TEC’s Director of Knowledge Services

kpmg crm relationship management ordina  web content management system,web content management framework,modx,web content management system review,web content management system comparison,web based content management system,web content management system software,web content management system reviews,web site content management system,modx developers,free web content management system,web content management system free,best web content management system,web content management system cms,content management system web design Read More...
Project Portfolio Management for Service Organizations: Bridging the Gap between Project Management and Operations
There are two types of project portfolio management (PPM) solutions for professional services organizations (PSO). For smaller PSOs, best-of-breed vendors

kpmg crm relationship management ordina  project portfolio management,PPM,enterprise resource planning,ERP,professional services organizations,PSO,PPM vendors,best-of-breed solutions,integrated solutions,PPM components Read More...
Compiere ERP & CRM
Compiere is an open source ERP software application with fully integrated CRM software solutions. The firm provides a comprehensive solution for small and

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Smartree Talent Management Suite
Smartree Talent Management Suite manage complex and resource-consuming processes like personnel administration, time registration, organisational charting

kpmg crm relationship management ordina  smartree talent management suite,talent management suite,smartree talent management suite,test to evaluate talent,test 33 talent evaluations,talent testing tool,talent test,talent mangement metrics,talent management software evaluation,talent management small medium enterprises,talent management rfp,talent management human ressources,talent management,talent free test,talent evaluation template Read More...
Mobile Workforce Management Strategies: The Future of Strategic Mobile Workforce & Expense Management
The by-product of a changing economy, increasingly mobile and remote workforces are fueled by the proliferation of high-speed networks. This white paper

kpmg crm relationship management ordina  SumTotal,mobile workforce,mobile workforce management,pdf,whitepaper,expense management,mobile expense management,workforce management,organizational goals Read More...
Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

kpmg crm relationship management ordina  customer relationship management,CRM,customer-facing processes,complete customer profile,customer-serving institutions,call centers,service resolution management,SRM,customer experience,National Do Not Call Registry,service firms,customer service processes,customer satisfaction,human resources,contact center agents Read More...
BizAutomation CRM + Business Management
BizAutomation CRM + Business Management is an all-in-one e-business suite designed to serve the end-to-end requirements of small businesses that have

kpmg crm relationship management ordina  microsoft business solutions,microsoft small business crm,small business crm software,ms small business crm,small business crm solution,microsoft crm,microsoft crm software,microsoft crm demo,hosted microsoft crm,microsoft crm integration,microsoft crm 3,microsoft crm application,microsoft crm hosting,microsoft crm customization,microsoft crm marketing,microsoft crm configurator,microsoft crm quotes Read More...

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