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Applying the Power of Social Networks to Customer Relationship Management
Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and

kpmg crm relationship management ordina  IBM , BearingPoint , KPMG , and Salesforce.com . He is a founding principal and managing director of BPT Partners . Paul Greenberg, our other guest, is an internationally renowned expert on customer relationship management. His best-selling book, CRM at the Speed of Light: Essential Customer Strategies for the 21st Century , is available in eight languages and is used as a university textbook in over 60 countries. He regularly writes for publications such as CRM Magazine , SearchCRM.com , CRMGuru , and Read More

Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » kpmg crm relationship management ordina


Business Case - Metro Canada Logistics
Metro Canada Logistics, a third party provider of warehousing, transporatation, and related logistics services streamlines accounting processes with the help of

kpmg crm relationship management ordina  team in concordance with KPMG, MCL established a clear set of technology requirements. With a budget of $400,000 the company wanted an affordable, scalable business solution that would help streamline financial processes while easily integrating with its existing technologies such as its Delfour and Red Prairie warehouse management systems and its transportation management system from Creative Systems. It also required a system with multi-currency capabilities and comprehensive data analysis and Read More
RTI's CRM Applications Rivals The Major League Providers
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and

kpmg crm relationship management ordina  from various sources like KPMG Peat Marwick , Geac , and, Harris Data . RTI's application represents a functionally comprehensive package at a low price that could give them a head start in a highly competitive mid-market. Product Definition RTI's product suite comes in three distinct flavors: CustomerFirst , SalesFirst and WebFirst . The CustomerFirst suite is a support management and defect tracking system that integrates technical support, development, quality assurance, and release management. It Read More
PeopleSoft Internationalizes Its Mid-Market Forays Part 2: Challenges & User Recommendations
Despite the challenges, PeopleSoft has raised the bar in providing solutions for smaller enterprises, and Tier 2 and Tier 3 vendors might be in for a tough

kpmg crm relationship management ordina  and technology partners (e.g., KPMG , Compaq , HP , IBM , Microsoft and Sun ) in the mid market. As mid-market businesses in the US do not have the same needs/values as their larger national counterparts, the situation is even more exacerbated with their overseas peers, and PeopleSoft, still a relative newcomer in these mid-markets (although it is not the case within larger markets in these geographies given PeopleSoft now generates over 40% of revenues from international markets, and its product is now Read More
PeopleSoft: Giving Fervent Hope To The Market And Jitters To The Competition. Part 1: The News
PeopleSoft is seeking to make bigger strides in the CRM, SCM and B2B software markets with its recent spate of product releases. While Wall Street praises the

kpmg crm relationship management ordina  for PeopleSoft 8 CRM. KPMG Consulting revealed its role in the launch of PeopleSoft 8 CRM for Communications, a billing-integration solution exclusively for the communications market. KPMG will be providing implementation and support services for the software. PeopleSoft 8 CRM on it primary IBM DB2 database software is available across all PeopleSoft-supported operating systems. As a result, PeopleSoft 8 CRM on DB2 is available on IBM AIX , zOS , OS / 390 , Sun Solaris , HP - UX and Windows NT . Deloitte Read More
Warehouse Management Systems: Pie in the Sky or Floating Bakery? Part One: Myths of the Warehouse Management Systems and Implementation
When searching for a warehouse management system (WMS), a number of myths surface.

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Unified Performance Management: The Key to Successful Performance Management
Managing performance requires that business and IT, working collaboratively, develop a vision of how to integrate information and technology to improve the

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Capitalizing on Advanced Inventory Management
Today’s distributors have an opportunity to drive performance to new levels by investing in advanced inventory management. These companies can expect to

kpmg crm relationship management ordina  supply chain distribution,distribution inventory,distribution management software,distribution operations,distribution strategy,retail distribution,warehouse management system,inventory control management,vendor managed inventory,warehousing inventory management,distribution warehouse management,distribution and logistics,supply chain inventory management,supply inventory management,warehouse management software Read More
Looking Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management
The increasing possibilities that come from deploying mobile solutions in the workplace are now counterbalanced by an exponentially complex ecosystem of options

kpmg crm relationship management ordina  mobile device management,enterprise mobility management,holistic enterprise mobility management solution,corporate mobile landscape,mobile device management solution,mobile application management Read More
New Realities of Retail Workforce Management: Myths versus Facts
With an economic recovery underway, retailers are leveraging workforce management (WFM) tools to help them address their most pressing needs—cost reduction

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Case Study: More Efficient Hospital Management Systems with Content Management Tools
Hospital de la Santa Creu i Sant Pau I is the oldest hospital in Spain, with over 34,000 admissions each year and 150,000 emergencies. In 1999, the hospital

kpmg crm relationship management ordina   Read More
MODX Web Content Management: Vendor Profile
Open source vendor MODX provides a modern, highly flexible, Web standards–compliant Web content management (WCM) framework. TEC’s Director of Knowledge Services

kpmg crm relationship management ordina  web content management system,web content management framework,modx,web content management system review,web content management system comparison,web based content management system,web content management system software,web content management system reviews,web site content management system,modx developers,free web content management system,web content management system free,best web content management system,web content management system cms,content management system web design Read More
Understanding IBM Lotus Web Content Management Software
IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply

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Ultimus Adaptive BPM Suite 8.3 for Business Process Management Certification Report
Ultimus Adaptive BPM Suite 8.3 is TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP

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BizAutomation CRM + Business Management
BizAutomation CRM + Business Management is an all-in-one e-business suite designed to serve the end-to-end requirements of small businesses that have

kpmg crm relationship management ordina  microsoft business solutions,microsoft small business crm,small business crm software,ms small business crm,small business crm solution,microsoft crm,microsoft crm software,microsoft crm demo,hosted microsoft crm,microsoft crm integration,microsoft crm 3,microsoft crm application,microsoft crm hosting,microsoft crm customization,microsoft crm marketing,microsoft crm configurator,microsoft crm quotes Read More
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