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Managing Mobile Devices in a Device-Agnostic World
As the “bring your own device” (BYOD) trend sweeps across the business world, it raises a huge management challenge for many companies. It changes who within an

ksa answers  Mobile Devices in a Device-Agnostic World As the “bring your own device” (BYOD) trend sweeps across the business world, it raises a huge management challenge for many companies. It changes who within an organization gets access to mobility. It also affects the way a business operates, with implications that go far beyond simply IT. BYOD presents new, fundamental questions about security, liability, and cost. Answers depend on two aspects of mobility management: device management policy and the Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » ksa answers


Procurement Outsourcing: 10 Things Companies Really Want to Know
Procurement Outsourcing: The 10 Things Companies Really Want to Know draws upon recent discussions with dozens of companies that are exploring outsourcing

ksa answers  Outsourcing: 10 Things Companies Really Want to Know Procurement Outsourcing: The 10 Things Companies Really Want to Know draws upon recent discussions with dozens of companies that are exploring outsourcing services. Jason Gilroy and colleagues draw upon their years of procurement expertise to provide answers to common questions surrounding the outsourcing of procurement services. Read More
POS-Connect
POS-Connect is a Web-based cash register and business performance dashboard solution. POS-Connect applications include: a cash system that can be run as

ksa answers  Connect POS-Connect is a Web-based cash register and business performance dashboard solution. POS-Connect applications include: a cash system that can be run as a stand-alone system, networked locally, or connected to any PC with an internet connection; POS Dashboard, which provides the tactical information required to manage daily business; the E-ORDER system, which allows simplified ordering for each business location; InfoXchange-an Intranet system that provides the background for all POS-Connect Read More
10 Questions HR and Payroll Vendors May Not Want You to Ask
Efficient, cost-effective people management has become mission-critical for most businesses. You can’t afford to select an HR solution only to find that it

ksa answers  Questions HR and Payroll Vendors May Not Want You to Ask Efficient, cost-effective people management has become mission-critical for most businesses. You can’t afford to select an HR solution only to find that it lacks the functionality you really need, nor can many companies handle the disruption and cost of switching solutions if one doesn’t work out. Doing thorough due diligence on the front end pays off. You might already have a list of questions in mind to ask prospective vendors, but the Read More
Turn Your Call Center into a Strategic Asset
Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped

ksa answers  Your Call Center into a Strategic Asset Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions based on timely administration, maintenance, and reporting analytics. Learn how new technologies can help you improve your call center and reduce costs without losing customers. Read More
CRM and Technological Solutions: Be the Customer
In CRM, and now e-CRM, its not about the technology, but about focusing on the locus of importance around which CRM applications grew; namely, the customer

ksa answers  and Technological Solutions: Be the Customer CRM and Technological Solutions: Be the Customer R. Garland - June 22, 2001 Introduction  Be the bagel. It was a refrain I heard often in a metalworking shop class I took in one of my engineering classes back in college. The purpose of the class was for the students to both design and build an original device of their own creation, with the purpose of helping them understand that engineers can't work in a vacuum, and they need to understand the implication Read More
How to Kill Your Software Selection Project in 10 Very Easy Steps
Want to join the ranks of the hapless and the crushed?Want to become an oft-cited statistic in software selection horror stories?Here’s how, in 10 easy

ksa answers  to Kill Your Software Selection Project in 10 Very Easy Steps Want to join the ranks of the hapless and the crushed? Want to become an oft-cited statistic in software selection horror stories? Here’s how, in 10 easy steps. 1. Fail to get user buy-in. Users, bless their souls, just won’t use an application they don’t want to use. Especially if they feel it’s been foisted on them by a team who doesn’t understand their needs. The result? Workarounds. And a system that only works on paper. Getting Read More
ParAccel Analytic Platform
The ParAccel Analytic Platform speeds the journey toward analytic value, streamlines the delivery of analytic answers, and tackles the full breadth of

ksa answers   Read More
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

ksa answers  Management: The Core of Service Resolution Management Today's businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Read More
Seven Magic Questions: How to Improve Your Win Ratio by Selling Value Instead of Price
There are many consultative sales methods. Each has unique strengths and techniques, but they all try to focus on what matters to the customer. To improve your

ksa answers  Magic Questions: How to Improve Your Win Ratio by Selling Value Instead of Price There are lots of consultative sales methods around. You may have been trained in one, or read a book about one that you particularly like. Each has its unique strengths and techniques. But they all have at least one thing in common. They try to get sales people to focus on what matters to the customer. You build sales momentum by demonstrating that you are delivering an important solution to an important problem. That Read More
Order Promising: Pre-Condition Your Enterprise for Operational Excellence
Simple questions often have complex answers. Whether they are speaking with you on the phone or placing an order on a Web storefront, your customers expect

ksa answers  Promising: Pre-Condition Your Enterprise for Operational Excellence Why Is Order Promising Important?    When can I have my order? Can you ship it tomorrow? Tell me now. Simple questions often have complex answers. Whether they are speaking with you on the phone or placing an order on a Web storefront, your customers expect immediate gratification. They want to know when their order will ship the moment it is placed. How do you respond? How do you balance customer delivery requirements against your Read More
Evolving Business Application Preferences, Part 1: Best-of-breed or Suite?
Do executives prefer to purchase business applications as part of an integrated suite or as part of a best-of-breed approach? Are there differences by software

ksa answers  Business Application Preferences, Part 1: Best-of-breed or Suite? Do executives prefer to purchase business applications as part of an integrated suite or as part of a best-of-breed approach? Are there differences by software category? By region? By company size? How have these preferences changed over time? What are the implications for users and vendors of business applications? Get the answers to these and other questions in this Strategic Perspective from Saugatuck Technology. Read More
SAP HANA Demystified
What is SAP HANA? And how does it work? Download this primer on SAP HANA to get clear answers to these and other questions.

ksa answers  HANA Demystified What is SAP HANA? And how does it work? Download this primer on SAP HANA to get clear answers to these and other questions. Read More
Beware of Vendors Bearing Solutions
Hype has been a major factor in the recent downfall of some of the enterprise application industry's most illustrious players. This article presents some very

ksa answers  of Vendors Bearing Solutions Introduction Hype. Years ago we called it leaning into the wind. It was a philosophy—maybe even an art—that enabled software companies to be competitive, to build market share, and to sell sufficient product in a timely enough fashion to fund ongoing development. If you leaned too far into the wind, you fell on your face. If you didn't lean far enough, you would watch their backs as your competition took the market share upon which you built your dreams. Leaning int Read More
Considerations When Comparing Open Source and Appliance-Based Messaging
Open source messaging middleware is an increasingly popular way to provide data distribution functionality inside and outside the datacenter. It can let

ksa answers  When Comparing Open Source and Appliance-Based Messaging Open source messaging middleware is an increasingly popular way to provide data distribution functionality inside and outside the datacenter. It can let companies cost-effectively meet relatively simple messaging requirements without the expense of purchasing a commercial messaging platform. It is important to understand the relative strengths and weaknesses of open source and appliance-based messaging in order to choose a platform that Read More

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