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The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

l part 8  Customer Support Representatives alike. L   LDAP - Lightweight Directory Access Protocol . LDAP is a client-server protocol for accessing a directory service. It is most often used to identify corporate network users, and maintain their passwords, on a central server repository. Some CRM and other enterprise-application vendors are building access to LDAP services into their programs, so that two lists of users and passwords do not need to be maintained (one on an LDAP server, one in the application Read More...

Analyzing Manhattan Associates’ Supply Chain Platform Play - Part 1
My recent article on Manhattan Associates (NASDAQ: MANH) and RedPrairie Corporation stated that these two vendors continue to duke it out at almost every large

l part 8  Manhattan Associates’ Supply Chain Platform Play - Part 1 My recent article on Manhattan Associates (NASDAQ: MANH) and RedPrairie Corporation stated that these two vendors continue to duke it out at almost every large-scale selection deal for a  warehouse management system (WMS) , distribution labor management system (LMS), and/or  transportation management system (TMS)  solution. But over the last few years they have also pursued somewhat different expansion routes from their traditional Read More...
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Documents related to » l part 8


What's in a Name? or Enterprise Systems' Reincarnations (Part I)
Well, the ERP Graveyard blog might sometimes be slightly deceiving, since not all enterprise resource planning (ERP) products necessarily die there. Some of

l part 8  8.1 continues the product's leadership in .NET-managed code software. It includes the more compelling, fully integrated Intuitive user interface (UI), and it fully supports the Microsoft .NET Framework . The Part II of this topic will analyze Solarsoft , and how all these consolidating companies might operate now in a somewhat changed climate owing to deflated venture capital (VC) inverstors' sentiments and lesser availability of private equity. Your views, comments and opinions, etc. are, as usual, Read More...
APICS 2009 From the Expo Floor: Is S&OP Coming of Age? - Part 5
Part 1 of this blog series talked about my attendance of the APICS 2009 international conference in Toronto, Canada in early October. I attended few education

l part 8  as a  profit and loss (P&L)  statements as part of their core capabilities. The next release of JDA Executive S&OP Workbench, 7.6.1, slated for mid 2010, will feature Meeting Management , which will build off the existing functionality of Agendas to support each review meeting across each step of the process directly within the tool. The agenda building ability eliminates the need to send out bulleted agendas via email and consolidates the review planning in one place. Users can see the upcoming Read More...
Can Software Help Employees Enjoy their Workday (more)? - Part 2


l part 8  Software Help Employees Enjoy their Workday (more)? - Part 2 Part 1 of this blog series described the genesis and current state of affairs of Workday – a novel company that was founded in March 2005 and launched in November 2006 by two great IT minds and notable PeopleSoft alumni: Dave Duffield and Aneel Bhusri. For a few years now I've been listening to a slew of otherwise hard-to-please analysts and bloggers raving about this software company that has purportedly finally overcome the traditional Read More...
How Can IT Help Competitiveness These Bleak Days? - Part 2
Part 1 of this blog series introduced the SAP-sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic

l part 8  Can IT Help Competitiveness These Bleak Days? - Part 2 Part 1 of this blog series introduced the SAP -sponsored expert panel discussion that explored reasons to maintain IT investments even during difficult economic times. The Harvard Business Review (HBR) article by Andrew McAfee and Erik Brynjolfsson entitled “Investing in the IT That Makes a Competitive Difference was the main supplement and starting point of the discussion. As I mentioned in Part 1 , in a nutshell, the panel logically (and not Read More...
To SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIb)
The first part (Part II) of this blog series described the opportunities for software as a service (SaaS) or on-demand applications, especially in the current

l part 8  27001 , SAS 70 Level II, Systrust, etc. Each part of the system must be audited and these audits can cast to the amount of US$100.000 and higher . Thus, multiple components in any architecture will lead to higher compliance costs, but that’s another blog topic. Forget Not About the “SaaS Plumbing” Thingies, Either! But even solving these multiple pieces of the architectural puzzle is only the beginning, since one also must include many SaaS-specific “must have” pieces of functionality, such as Read More...
What Can Manufacturers Do in a Tough Economy? - Part II
Part I of this blog series outlined the first three suggested

l part 8  I also took the liberty of mapping, with the help of some current and former employees of JDA Software  and former Manugistics (now part of JDA), the appropriate current JDA solutions to each suggested strategy. The second and final part of this blog series continues with the remaining three pieces of advice, and with my analysis. Advice #4: Collaborate with Channel Partners to Promote Products with Bloated Inventories Caused by the Downturn – For the products that have fallen victim to the abrupt Read More...
Avoid the 8 Deadly ERP Implementation Sins
In ERP systems: how to avoid the 8 implementation sins, find out how to avoid the 8 deadly sins that bring down ERP implementations every daytakin...

l part 8  the 8 Deadly ERP Implementation Sins No one wants their enterprise resource planning (ERP) implementation to go badly, but unfortunately it happens all the time . So here's a white paper that can be a real ERP lifesaver. In ERP Systems: How to Avoid the 8 Implementation Sins , find out how to avoid the 8 deadly sins that bring down ERP implementations every day—taking resources, expectations, and careers along with them. A successful ERP implementation can provide better business intelligence, Read More...
Evolving Business Application Preferences, Part 1: Best-of-breed or Suite?
Do executives prefer to purchase business applications as part of an integrated suite or as part of a best-of-breed approach? Are there differences by software

l part 8  Business Application Preferences, Part 1: Best-of-breed or Suite? Do executives prefer to purchase business applications as part of an integrated suite or as part of a best-of-breed approach? Are there differences by software category? By region? By company size? How have these preferences changed over time? What are the implications for users and vendors of business applications? Get the answers to these and other questions in this Strategic Perspective from Saugatuck Technology. Read More...
A Tale of a Few Good SCM Players - Part 3
Part 1 of this blog post series followed the progress of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan

l part 8  planning, logistics, warehouse, assembly line sequencing, etc. Part 4 of this blog series will conclude with some attempted predictions about what’s in store (no pun intended) for all three SCM vendors. In the meantime, your comments and feedback with regard to the opinions and assertions expressed thus far are welcome. What are your experiences with any of the vendors and their SCM solutions mentioned in this post? Read More...
PLM (Vendors) and Lean Product Development-Part 3: Siemens PLM Software
After talking about Dassault Systèmes in Part 2 of this blog series, I’d like to move to another prominent player in the product lifecycle management (PLM

l part 8  (Vendors) and Lean Product Development-Part 3: Siemens PLM Software After talking about Dassault Systèmes in Part 2 of this blog series , I’d like to move to another prominent player in the product lifecycle management (PLM) field— Siemens PLM Software . In this blog post, I will give my personal interpretations about the major relevancies between Siemens PLM’s offerings and lean product development (LPD). My first impression of Siemens PLM is the comprehensiveness of its product offerings. The Read More...

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