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KANA Software Inc
KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer
October 2010, KANA acquired Lagan Technologies, the leader in Government to Citizen Technology solutions.
Outsourcing--Applications Software RFI/RFP Template
Employees, Application Software Related Experience, Processes and Tools, Certifications and Accreditations, Industry Skills and Experience, Domain Skills and Experience, Application Softwar...
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Outsourcing, Applications Software
This RFP is focused on the selection of companies who provide outsource services in the areas of application software. The typical types of activities that these outsource providers perform include...
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Has KANA Gotten Its Mojo Back? - Part 1
In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service
government customer service company Lagan Technologies , based in Belfast, Northern Ireland (UK). This purchase provided KANA with a large footprint in Europe, Middle East, and Africa (EMEA), as well as domain expertise in government. The most recent addition to the KANA family is the s ocial media monitoring solution vendor Overtone , acquired in April 2011. Overtone is a cloud-based multi-channel communication listening solution with functionality for advanced text analytics and customer
New Release of KANA's LAGAN Enterprise Customer Service Suite for Public Sector
KANA Software, Inc. has announced a new version of its LAGAN Enterprise customer service suite for public sector organizations. The press release underlines
Release of KANA's LAGAN Enterprise Customer Service Suite for Public Sector KANA Software, Inc. has announced a new version of its LAGAN Enterprise customer service suite for public sector organizations. The press release underlines three major additions as well as a number of enhancements. LAGAN Knowledge Management —introduces a new knowledge platform, user interface, and search tool. LAGAN Employee Mobile— allows public sector workers to easily view, accept, update, and close cases while in
TEC Industry Watch: Enterprise Software News for the Week of July 9, 2012
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few solutions, such as Lagan in 2010 to enhance its offering for governments, Overtone for social listening and analytics, and Trinicom for midmarket customer service. KANA and contact center service company Ciboodle share common functionality and will complement one another, but Ciboodle also announced a partnership this spring with BI firm SAS to create an intelligent contact center. Ciboodle is only a part of the SwordCiboodle group, and it remains to be seen what happens to the rest. Stay tuned for
Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect
I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through
the Fortune 500 companies. LAGAN Enterprise for the Public Sector While the commercial sector is certainly more vibrant globally (especially in North America) for KANA, the public sector is more measured. On the one hand, austerity measures in Europe and North America are taking their toll, but the balancing act is the need for governments to do more with less, where CX software can help. As Figure 1 depicts below, KANA offers a solution for the public sector based on the 2010 acquisition of Lagan
Distribution in a Challenging Economy: Online (Software as a Service) versus Traditional Software
When considering major purchases, most people ask, “Why rent when you can buy?” But with IT systems, the reverse may be true. Software as a service (SaaS
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Mesonic Business Software
Founded in 1978 in Vienna, Austria, Mesonic is a developer of commercial business and e-business software solutions, including financial and accounting
Business Software Founded in 1978 in Vienna, Austria, Mesonic is a developer of commercial business and e-business software solutions, including financial and accounting, inventory management, asset accounting, payroll, and production. With sales offices in Germany, Italy, the United States (US), and Columbia, Mesonic has over 50,000 customer companies of all sizes in retail, manufacturing, and other areas of the public sector, including McDonald's, Price Waterhouse, and Deutsche Synchron.
iScala ERP Software
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Custom Software Development
CTGroup Software provides software development outsourcing services in mobile and wireless application development, system programming, and web development
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WorkForce Software, Inc.
Located in Livonia, Michigan (US), WorkForce provides enterprise class, web-based time and attendance, and labor management software for large employers. It is
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A Portrait of the Indian Enterprise Software User
Like many markets recovering from global economic turmoil, the enterprise software market has experienced a slew of company expansion and consolidation ventures
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Run your Business with no Software!
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In our new “wired” world, software is no less important than other products and services in our everyday lives. But people are generally more used to buying
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Founded in 1984, CheckMark Software is dedicated to providing accounting and payroll software for small to medium businesses. In 1985, CheckMark was one of the
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human resources hr
track discipline actions
automated time sheet
budgeting and cost control
profile for employee benefit plan
security and audit
management of rewards
government and compliance reporting
workforce gap analysis
employment history and personnel reporting
workforce forecasting and planning supply and demand
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