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KANA Software Inc
KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer

lagan software  October 2010, KANA acquired Lagan Technologies, the leader in Government to Citizen Technology solutions. Read More

Outsourcing, Applications Software
This RFP is focused on the selection of companies who provide outsource services in the areas of application software. The typical types of activities that these outsource providers perform include...
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Documents related to » lagan software


Has KANA Gotten Its Mojo Back? - Part 1
In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service

lagan software  government customer service company Lagan Technologies , based in Belfast, Northern Ireland (UK). This purchase provided KANA with a large footprint in Europe, Middle East, and Africa (EMEA), as well as domain expertise in government. The most recent addition to the KANA family is the s ocial media monitoring  solution vendor Overtone , acquired in April 2011. Overtone is a cloud-based multi-channel communication listening solution with functionality for advanced  text analytics  and customer Read More
New Release of KANA's LAGAN Enterprise Customer Service Suite for Public Sector
KANA Software, Inc. has announced a new version of its LAGAN Enterprise customer service suite for public sector organizations. The press release underlines

lagan software  Release of KANA's LAGAN Enterprise Customer Service Suite for Public Sector KANA Software, Inc. has announced a  new version of its LAGAN Enterprise customer service suite  for public sector organizations. The press release underlines three major additions as well as a number of enhancements. LAGAN Knowledge Management —introduces a new knowledge platform, user interface, and search tool. LAGAN Employee Mobile— allows public sector workers to easily view, accept, update, and close cases while in Read More
TEC Industry Watch: Enterprise Software News for the Week of July 9, 2012
SOFTWARE SELECTIONSInternational distributor of high-tech metals and alloys selects Epicor ERPIndustry tags: Manufacturing, Wholesale and Retail Trade

lagan software  few solutions, such as Lagan in 2010 to enhance its offering for governments, Overtone for social listening and analytics, and Trinicom for midmarket customer service. KANA and contact center service company Ciboodle share common functionality and will complement one another, but Ciboodle also announced a partnership this spring with BI firm SAS to create an intelligent contact center. Ciboodle is only a part of the SwordCiboodle group, and it remains to be seen what happens to the rest. Stay tuned for Read More
Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect
I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through

lagan software  the Fortune 500 companies. LAGAN Enterprise for the Public Sector While the commercial sector is certainly more vibrant globally (especially in North America) for KANA, the public sector is more measured. On the one hand, austerity measures in Europe and North America are taking their toll, but the balancing act is the need for governments to do more with less, where CX software can help. As Figure 1 depicts below, KANA offers a solution for the public sector based on the 2010 acquisition of Lagan Read More
Distribution in a Challenging Economy: Online (Software as a Service) versus Traditional Software
When considering major purchases, most people ask, “Why rent when you can buy?” But with IT systems, the reverse may be true. Software as a service (SaaS

lagan software  in a Challenging Economy: Online (Software as a Service) versus Traditional Software When considering major purchases, most people ask, “Why rent when you can buy?” But with IT systems, the reverse may be true. Software as a service (SaaS) offers many advantages over traditional software, especially in terms of the on-going costs of maintaining and upgrading systems. Learn how passing those burdens on to a SaaS vendor can help your company focus on optimizing efficiency, productivity, and Read More
Mesonic Business Software
Founded in 1978 in Vienna, Austria, Mesonic is a developer of commercial business and e-business software solutions, including financial and accounting

lagan software  Business Software Founded in 1978 in Vienna, Austria, Mesonic is a developer of commercial business and e-business software solutions, including financial and accounting, inventory management, asset accounting, payroll, and production. With sales offices in Germany, Italy, the United States (US), and Columbia, Mesonic has over 50,000 customer companies of all sizes in retail, manufacturing, and other areas of the public sector, including McDonald's, Price Waterhouse, and Deutsche Synchron. Read More
iScala ERP Software
Epicor@s iScala enterprise resource planning (ERP) software enables businesses to automate and manage their standard business processes, and includes an e

lagan software  ERP Software Epicor’s iScala enterprise resource planning (ERP) software enables businesses to automate and manage their standard business processes, and includes an e-business infrastructure focusing on a fully integrated set of ledgers. Among the software’s many features are: multi-dimensional account structure, currency and ledger revaluation, continuous and periodic consolidation, cash flow forecasting, automatic payments with payment ledger integration. Read More
Custom Software Development
CTGroup Software provides software development outsourcing services in mobile and wireless application development, system programming, and web development

lagan software  Software Development CTGroup Software provides software development outsourcing services in mobile and wireless application development, system programming, and web development. The company also provides a full range of quality assurance services, including testing, implementation, prototyping, architecture design, technology selection, feasibility study, and requirements analysis. It uses technologies including JAVA, J2EE, Microsoft .Net, and C++. Read More
WorkForce Software, Inc.
Located in Livonia, Michigan (US), WorkForce provides enterprise class, web-based time and attendance, and labor management software for large employers. It is

lagan software  Software, Inc. Located in Livonia, Michigan (US), WorkForce provides enterprise class, web-based time and attendance, and labor management software for large employers. It is a privately-held company. Read More
A Portrait of the Indian Enterprise Software User
Like many markets recovering from global economic turmoil, the enterprise software market has experienced a slew of company expansion and consolidation ventures

lagan software  Portrait of the Indian Enterprise Software User Like many markets recovering from global economic turmoil, the enterprise software market has experienced a slew of recent company expansion and consolidation ventures. In large part, this was an effort to pool resources, acquire technology patents, and expand product portfolios to capture larger portions of the market. The Indian enterprise software market was no exception. Indian subsidiaries of software vendors like SAP and Oracle claim that they have Read More
Run your Business with no Software!
Picture your business today without software applications. It's hard to imagine, isn't it? But maybe you should try - and not for the reason you may be

lagan software  your Business with no Software! Run your Business with no Software! Featured Author - Jim Brown - February 14, 2004 Introduction Picture your business today without software applications. It's hard to imagine, isn't it? But maybe you should try and not for the reason you may be thinking. Think about how hard it would be to run your business if your software applications weren't working and then build a plan to provide total application availability. Is There Business Today without Technology? Software Read More
Selecting Software: A Systematic Approach to Buying Software
In our new “wired” world, software is no less important than other products and services in our everyday lives. But people are generally more used to buying

lagan software  Software: A Systematic Approach to Buying Software In our new “wired” world, software is no less important than other products and services in our everyday lives. But people are generally more used to buying other products and services than software. In many ways, however, selecting software is similar to selecting other products and services. Find out the key factors and criteria you should include—and what you should leave out—when you’re in the market for a new software solution. Read More
CheckMark Software
Founded in 1984, CheckMark Software is dedicated to providing accounting and payroll software for small to medium businesses. In 1985, CheckMark was one of the

lagan software  Software Founded in 1984, CheckMark Software is dedicated to providing accounting and payroll software for small to medium businesses. In 1985, CheckMark was one of the first companies to create accounting software for Macintosh, and followed up with a Windows version in 1994. Read More

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