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KANA Software Inc
KANA, the leader in Service Experience Management, provides solutions that deliver a customer-focused service experience that successfully balances customer

lagan software  October 2010, KANA acquired Lagan Technologies, the leader in Government to Citizen Technology solutions. Read More...
Outsourcing, Applications Software
This RFP is focused on the selection of companies who provide outsource services in the areas of application software. The typical types of activities that these outsource providers perform include...
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Documents related to » lagan software


TEC Industry Watch: Enterprise Software News for the Week of July 9, 2012
SOFTWARE SELECTIONSInternational distributor of high-tech metals and alloys selects Epicor ERPIndustry tags: Manufacturing, Wholesale and Retail Trade

lagan software  few solutions, such as Lagan in 2010 to enhance its offering for governments, Overtone for social listening and analytics, and Trinicom for midmarket customer service. KANA and contact center service company Ciboodle share common functionality and will complement one another, but Ciboodle also announced a partnership this spring with BI firm SAS to create an intelligent contact center. Ciboodle is only a part of the SwordCiboodle group, and it remains to be seen what happens to the rest. Stay tuned for Read More...
Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect
I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through

lagan software  the Fortune 500 companies. LAGAN Enterprise for the Public Sector While the commercial sector is certainly more vibrant globally (especially in North America) for KANA, the public sector is more measured. On the one hand, austerity measures in Europe and North America are taking their toll, but the balancing act is the need for governments to do more with less, where CX software can help. As Figure 1 depicts below, KANA offers a solution for the public sector based on the 2010 acquisition of Lagan Read More...
City of Winnipeg Selects KANA to Mobilize Citizen-centric Government
In addition to the KANA Express announcement, another major announcement was made at the recently held KANA Connections 2012 conference. This time the customer

lagan software  better places to live. Lagan Mobile is a cloud-hosted solution that allows citizens to take advantage of many of the features of smartphones to report issues as they move about their neighborhoods. There is the built-in ability for citizens to track their issues, without the need to call the contact center, which helps minimize call volumes. Intelligent routing, based on levels of authority and service delivery targets, ensures that issues are reported instantly to the responsible team for task Read More...
New Release of KANA's LAGAN Enterprise Customer Service Suite for Public Sector
KANA Software, Inc. has announced a new version of its LAGAN Enterprise customer service suite for public sector organizations. The press release underlines

lagan software  Release of KANA's LAGAN Enterprise Customer Service Suite for Public Sector KANA Software, Inc. has announced a  new version of its LAGAN Enterprise customer service suite  for public sector organizations. The press release underlines three major additions as well as a number of enhancements. LAGAN Knowledge Management —introduces a new knowledge platform, user interface, and search tool. LAGAN Employee Mobile— allows public sector workers to easily view, accept, update, and close cases while in Read More...
Software Solutions
Trigent helps clients in industries such as commercial software, manufacturing, marketing and media. Its solution frameworks and development automation tools

lagan software  Solutions Trigent helps clients in industries such as commercial software, manufacturing, marketing and media. Its solution frameworks and development automation tools aid rapid time-to-deployment for software systems. The company's CMM-certified global development centers offer flexibility clients to address clients' varying requirements for software development, maintenance, and support services. Its software support includes knowledge support systems, parts management systems, and product Read More...
BQE Software
BQE Software, Inc.

lagan software  Software BQE Software, Inc. Read More...
Enterprise Software Selection Guide
Selecting an enterprise software solution takes time, energy, and resources. During the selection process, vendors present their products and services in the

lagan software  Software Selection Guide Selecting an enterprise software solution takes time, energy, and resources. During the selection process, vendors present their products and services in the best possible light, leaving you to separate real functionality from marketing hype. In this guide, you’ll discover a three-phase methodology for objectively researching, evaluating, and selecting the best software solutions for your company. Read More...
Rishabh Software
Rishabh Software is an ISO 9001:2000 and ISO 27001 certified company. Rishabh provides an array of solutions in the fields of IT, IT-enabled services (ITES),

lagan software  Software Rishabh Software is an ISO 9001:2000 and ISO 27001 certified company. Rishabh provides an array of solutions in the fields of IT, IT-enabled services (ITES), and business process outsourcing (BPO). The company is headquartered in Gujarat (India). Read More...
Software Test Tools Software Evaluation Report
Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout

lagan software  Test Tools Software Evaluation Report Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gathering requirements to supporting the live system. Some vendors concentrate on a single part of that life cycle. The software test tools Software Evaluation Report provides functional criteria you might expect from a testing tool, the infrastructure that supports the tool, and Read More...
Quest Software
Quest Software, the leader in application management, gives you confidence in your critical application infrastructures. This confidence is delivered in the

lagan software  Software Quest Software, the leader in application management, gives you confidence in your critical application infrastructures. This confidence is delivered in the form of reliable software products that help you develop, deploy, manage and maintain enterprise applications without expensive downtime or business interruption.We equip IT professionals with software tools that are easy to use and embedded with the knowledge of our world-renowned technical experts to automate daily tasks and simplify Read More...
Software Services
Espire provides software-consulting services to clients globally as a partner to conceptualize and realize technology-driven business transformation

lagan software   Read More...
Argos Software
Argos Software develops, markets, and supports PC-based financial and management accounting software designed around the requirements of specified industries

lagan software  Software Argos Software develops, markets, and supports PC-based financial and management accounting software designed around the requirements of specified industries: transportation/trucking, railroads, warehousing and logistics, distribution, nursery and greenhouse, landscaping, agribusiness, service, brokers, mining, manufacturing, and others. The main product is ABECAS® : Activity Based Enterprise Cost Accounting System Read More...
Moxie Software
Moxie Software is a customer-centric enterprise social software company that enables companies to connect employees, customers, and partners to engage in

lagan software  Software Moxie Software is a customer-centric enterprise social software company that enables companies to connect employees, customers, and partners to engage in business, share knowledge, and collaborate. Moxie Insight, Moxie's thought leadership division, provides research in enterprise technology, talent development, and collaborative innovation. Read More...

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