As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service-centric model has emerged: service lifecycle management (SLcM). Based on the Information Technology Infrastructure Library (ITIL) principles, SLcM provides a framework that enables organizations to optimize business outcomes and facilitate continual service improvement.
example, if the new laptop is not currently in IT's stock, a workflow is activated that orders the laptop via the SAP system. Subscriptions to services such as e-mail, user ID and application log-in are fulfilled and tracked over time. When the ordered laptop arrives and is configured, IT verifies that it is running properly. Monitor/support Check and maintain the service using incident management, change management, problem management and service level management capabilities. Three weeks after