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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 laptop repair service


Alice (or Allen) in MobileLand
Cell phones, smartphones, and similar mobile devices are beginning to play an active role in customer relationship management; many of these handheld devices

laptop repair service  (WWAN) into their signature laptop lines. However, any smartphone—almost by definition—will have some ubiquitous broadband access built right into the unit (for an additional monthly subscription price). It's cooler to do it on a smartphone. Don't underestimate the power of coolness as a feel good in the enterprise environment factor, a status thing, and a conversation piece with your customers. Back in 2005, Intel and Toray Ultrasuede did a Technology and Lifestyle study that found that 76

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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An Integrated Maintenance and Logistics Solution for Defense


Today’s defense industry needs maintenance and logistics software that increases the self-sustainability of weapons systems and allows system operators to perform maintenance in the field—increasing uptime and readiness. An integrated maintenance and logistics (IML) solution provides critical information for multiple weapons systems in real time—thus increasing readiness without increasing headcount.

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Social Networks That Boost Your Business


Companies are beginning to accept Web 2.0 as part of their communication, information sharing, and collaborating activities. Find out why this trend is being embraced by more companies.

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The Seven Types of Power Problems


Many of the mysteries of equipment failure, downtime, software, and data corruption are the result of a problematic power supply. Compounding the problem is that there is no standardized way to describe power problems. Learn more about common power disturbances, what can cause them, and how to safeguard your critical equipment—all described in Institute of Electrical and Electronics Engineers (IEEE) standard terms.

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Selecting a CMMS System


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Managed Service Programs


Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service.

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Service-oriented Architecture-Savior or Nemesis?


Managed well, service-oriented architecture (SOA) offers a tremendous opportunity to make positive changes and lay a foundation that will allow IT to become responsive and cost-effective. But SOA is also a potential minefield: hype is raising expectations beyond reality in an environment that is already stressed. In fact, managed poorly, SOA can be an expensive and spectacular failure.

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Service Delivery Innovation: Creating Client Value and Enhancing Profitability


The rules for success in today’s fiercely competitive market are constantly changing. Through service delivery innovation, a company can differentiate itself. But how do you change your service delivery methods to keep existing clients and entice new ones? A networked organization is one of six characteristics of successful service delivery innovation. Find out how you can put them into practice and attain the benefits.

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Customizing Agile for a Service Business


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