Customer relationship management (CRM) is more than a technology. It’s a business strategy that aims at identifying customers and their needs and then creating sales and service strategies that are unique to them.
Here is a quick look at CRM—from buzzwords to trends, to some recommended solutions.CRM Buzzwords
CRM ecosystem - the changing landscape of customer relationship
literally connected—through their computers, laptops, pagers, cells phones, SmartPhones, iPhones, or Blackberries. And through forums like MSN Messenger, wikis, podcasts, Facebook, LinkedIn, Classmates, MySpace, Reunion.com, personal blogs—just to name a few. The list is endless . This is what is known as social networking, social computing, or Web 2.0 (in this case CRM 2.0). While social networking is certainly not a new technology, it seems to be gaining momentum. For the über-shopper, new