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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 latest tedhnology about sotfware


Forget Everything You Think You Know about ERP (Because That’s All About to Change)
Let’s face it: There’s nothing sexy about enterprise resource planning (ERP). It’s been around forever. It’s big. It’s tough to use and maintain. It’s not

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Document Management System (DMS)

Document management systems (DMS) assist with the management, creation, workflow, and storage of documents within different departments. A DMS stores documents in a database and associates important information about the documents, to the documents (known as metadata). Most systems provide workflow engines to design and support document creation, publication, and usage. DMS solutions are often used by insurance and health care industries, government bodies, or other organizations processing high volumes of documents. 

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The Truth about Agent Training and Turnover in the Contact Center


Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.

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Arena Solutions Adds Cloud Single Sign-on in Latest BOMControl Update


Arena Solutions provides cloud-based bill of materials (BOM) and change management software for small and midsize hi-tech manufacturers. Its suite of cloud applications, including BOMControl, PartsList, and PDXViewer, enable engineering, manufacturing, and their extended supply chains to speed prototyping, reduce scrap, and streamline supply chains. Engineers looking to streamline BOM creation and

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It’s About Process (or Ability to be Responsive) - Part I


After several years (if not decades, even) of painstakingly corralling and setting up all their custom data, objects, tables and whatnot, and making sure that these static and/or dynamic transactional data are secure, many enterprise applications users have realized that the time is long overdue for them to start looking at ways to make their applications more process-savvy.

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The Technology Is Great, Not So Sure About the Vendor


Evaluating software solutions usually starts out as an assessment of architecture, features and functionality, business processes and IT fit. This makes perfect sense—until business stakeholders begin assessing the vendor as a potential business partner. Learn about the risks of entering into an agreement with a vendor, and how to find out if that vendor can deliver solution that will deliver the expected results.

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Software Estimation How to Go About It


While many software professionals know one or more software sizing techniques—most have a reasonable understanding of function point analysis (FPA) or use case point techniques—they’re often stymied when it comes to making a real-life estimate. Learn a methodology that can help you make realistic estimates, including best- and worst-case scenarios that you can use to make pricing and delivery commitments to clients.

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Saba Software: All about People (Cloud) - Part 2


Part 1 of this series introduced Saba Software, a public provider of what it calls “People Cloud,” which constitutes a new class of business-critical software that combines enterprise learning, talent management, and collaboration technologies. The post first described the vendor’s slew of industry rewards and accolades at the recent 2011 Enterprise 2.0 conference in Boston and related events

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What In-home Service Providers Need to Know About Screening Their Field Employees


Armed with the information provided in this white paper from HireRight about the risks of inadequate employee vetting and the benefits provided by background screenings, in-home service companies can take steps to better ensure the safety of their customers, employees, and property. Background screening—in partnership with a trustworthy background check agency—is a solid investment in your company’s success. Read more.

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About WebFirst


WebFirst enables customers to dynamically access the CustomerFirst database utilizing standard web browsers. Through a secure portal on a corporate web site, customers can perform a variety of functions related to incident reporting, as well as customer and contact information.

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What Small Businesses Should Know about CRM


For small businesses with limited budgets and IT support, customer relationship management (CRM) has been out of reach. Until now, these small companies have missed out on the benefits provided by CRM because most applications were built for larger companies. New technology, however, has now emerged that levels the playing field for these smaller businesses by providing a fully customizable and affordable CRM system.

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ScheduleSoft: What about Workforce Management on the Shop Floor?


My recent article entitled “Workforce Scheduling @ Optimization: The Missing Link on the Shop Floor?” analyzed the importance of manufacturing workforce scheduling @ optimization solutions and stated that many manufacturing enterprises still use rudimentary tools and practices (if that) to manage their labor. The article stated that most manufacturing organizations do not

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