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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 leader du crm en france


How to Choose a Hosted CRM Application for SMBs
While virtually all hosted customer relationship management (CRM) applications support sales force automation, marketing campaign management, and customer

leader du crm en france  Customer Data Management: How Leaders Attain Tangible ROI Figure 1: Use of CRM Functionality Aberdeen believes early adopters will soon find they have outgrown their sales-focused CRM applications and will require more robust solutions to fully integrate customer data contained in their transactional (ERP) systems. (See SAP CRM On-Demand, February 2006) This evolution towards building a culture of customer-centricity is driven by customer expectations for a more personalized purchasing experience. (See

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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SemaTree ECS


SemaTree ECS is a J2EE compliant CRM solution with a proven feature set, customizable, with excellent performance characteristics. As an out of the box application, we provide classical CRM functionality, managing touchpoints of your customers. Our solution is customizable, and can be deployed as a globally available web-application. Our price point and feature set, scaling to hundreds of users with the performant j2ee platform, makes a winning combination for any size organization.  

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How ERP and CRM Solutions Can Save You Money


Simply visit microsoft's dynamics ERP and CRM resource center to find out how microsoft dynamics can help your business prosper in a difficult econ...

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CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge


Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and technical requirements and second, identifying the vendors that best match their requirements. This article will focus on determining the functionality and technology required to enable business processes, and how to compare vendor offerings once those requirements have been documented.

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The Forrester Wave: CRM Suites for Large Organizations, Q2 2010


In Q2 2010, Forrester evaluated 18 customer relationship management (CRM) solutions—CDC Software, Chordiant Software, FrontRange Solutions, Maximizer Software, Microsoft, NetSuite, Oracle, Pegasystems, RightNow Technologies, SageCRM, Sage SalesLogix, salesforce.com, SAP CRM, SugarCRM, and Sword Ciboodle—against 516 criteria reflecting the requirements of large organizations. Learn what they discovered.

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Sage France Selects Cameleon Software


Soon after a large global corporate deal at Manitou Group, Cameleon Software has struck a deal with another large global company, although the deal is at a local level. Namely, Sage in France, the leading supplier of business management software, has chosen to deploy Cameleon's product configurator and guided selling solution. Sage Group’s solutions simplify and automate the management and

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Polymita Technologies

Estudio de caso: Polymita y la gestión de expedientes en JACIE


La corporación no lucrativa JACIE buscaba una aplicación que le permitiera agilizar el proceso de acreditación y el procesamiento de expedientes para varios centros médicos en Europa. Asimismo, requería que todos los usuarios tuvieran acceso a la comunicación y a un sistema de soporte a las decisiones. Con la ayuda de Polymita, JACIE logró, entre otros beneficios, centralizar el acceso a la información y aumentar su capacidad productiva.

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Ooh La La! From France, W4 Business First for BPM Joins the TEC Certified Elite


We are pleased to announce that Business First from W4 is now available for online evaluation of business process management (BPM) solutions in the Project Portfolio Management Evaluation Center, joining the ranks of TEC Certified systems providing BPM functionality. You can see TEC’s vendor showcase for a profile of W4 Business First. I’ll be glad to provide a complete report on

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Will Oracle’s Freebie Shot Hurt (Or Only Graze) Siebel?


Oracle will not rest until it comes close (or even overtakes) Siebel in the CRM market. Its latest gimmick from its bag of tricks was the recent launch of the OracleSalesOnline.com system, which allows businesses to use Oracle's SFA software for free. However, any additional CRM components users might need will not be free…

leader du crm en france  among the CRM market leaders. Although Siebel took the news in its stride and shrugged it off initially, it will very likely have to come up with similar, retaliatory moves. Despite its current superior functionality and market share, Siebel will have to deal with Oracle's thrown gauntlet containing allegations that Siebel's product is lagging in its Internet deployability and that it still needs integration to a back-office. However, Oracle's moves may affect much more seriously smaller CRM players Read More

Aplicor


The Aplicor software solution is an integrated, wireless, and web-based CRM suite that includes sales force automation (SFA), marketing automation, project office, customer support, and an enterprise portal.  

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Compiere ERP & CRM


Compiere is an open source ERP software application with fully integrated CRM software solutions. The firm provides a comprehensive solution for small and medium enterprises (SMEs) in distribution and service on a global basis and covers all areas from customer management and supply chain to accounting. Compiere Open Source ERP & CRM especially supports service and distribution (retail and wholesale) industries with an integrated web store, covering material management, purchasing sales, accounting, and customer relations management.

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CRM: Past, Present, and Future


Most customer relationship management (CRM) software users take for granted that they can track customers, send mailings, or assign requests to customer service representatives. Users today enjoy CRM systems that are highly accessible, both from a cost and technological point of view. But this was not always the case. TEC analyst Raluca Druta surveys the history and evolution of CRM with a view to defining the CRM of the future.

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Onyx Thinks ASP Opportunities Are A Gem


Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and distribution strategy to be significant competitive variables. The result is a clearly defined ASP strategy that emphasizes forging quality relationships with a few ASPs.

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Sage SalesLogix


With more than 300,000 users at over 7,300 companies, Sage SalesLogix is the CRM leader for small to medium-sized businesses. Sage SalesLogix delivers easy-to-use and integrated sales, marketing, customer service and support automation solutions that can be tailored to an organization’s unique customer acquisition, retention and development processes.

leader du crm en france  SalesLogix is the CRM leader for small to medium-sized businesses. Sage SalesLogix delivers easy-to-use and integrated sales, marketing, customer service and support automation solutions that can be tailored to an organization’s unique customer acquisition, retention and development processes. Read More