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Enhancing Lean Practices: Lean Adoption in the Industrial Machinery and Components Industry
Customer churn rates are higher than ever: although businesses say they are devoted to loyalty, their management systems and budgets do not support that claim

lean customer service  additional 11% report that Lean is exceeding expectations relative to customer service improvements, product quality improvements and cost reductions in manufacturing and the supply chain. Figure 6: Lean Successes Driving Operational Performance with Metrics Much of the success attributed to Lean is based on unrelenting focus on process standardization and continually looking for ways to improve. This premise is based on the ability to measure, set standards, and work toward improved performance. In the Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » lean customer service


Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

lean customer service  personnel will begin to lean on the easy-to-understand product attributes too much . It is important to remember that services are always custom to a large extent. As noted earlier, no matter how productized the collateral, methodology, physical location, and other elements appear, the actual services delivered will differ due to the specific needs of the client in their particular circumstance. Services are highly variable, as they depend upon who provides them and when and where they are provided. Read More...
Five Ways to Positively Impact Customer Retention and Business Operations
Maintaining strong business performance and retaining loyal customers requires continual vigilance and assessment. Establishing metrics that focus on value

lean customer service  costs and lower profitability. Lean manufacturing, on the other hand, employs a pull-based or demand-driven methodology that is predicated on only producing product directly as the result of a customer order. The notion of traditional cost accounting is replaced with a concept of throughput accounting, which looks at overall cost reduction. Throughput accounting focuses only on the variable costs, such as materials and outside services. The company focus becomes one of selling more products and Read More...
Customer Profile: Transplace
As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating

lean customer service  Profile: Transplace As a Lean Six Sigma service company, third-party logistics (3PL) provider Transplace emphasizes eliminating waste, simplifying processes, and demonstrating continuous improvement. Those values were on display when the company replaced a host of manual document management processes with a modern workflow solution. Learn how that new solution helped Transplace streamline operations and better serve customers. Read More...
Lean Manufacturing: Reaping the Rewards of Lean through Response Management
For years, manufacturers have been driven by sales forecasts and the need to maximize production efficiency at every level of operation. But in order to be

lean customer service  as you can make, lean manufacturing produces what your customer wants with much shorter lead times. Instead of pushing product through the factory and on to market, it's pulled through a system set up to respond quickly to actual customer demand. Lean organizations are capable of producing high-quality products economically, in lower volumes, and bringing them to market faster than mass producers. A lean organization can make twice as much product with twice the quality, at half the cost, with half the Read More...
The Power of Web Self-Service
In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We

lean customer service  Power of Web Self-Service In this document, we will explore the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings. We will also address how technology from Epicor Software Corporation, a leader in the CRM space, can help deliver successful self-service. Read More...
Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

lean customer service  of the Customer Analytics Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of business objectives, then act upon it to drive change. These solutions can provide an organization with critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer Read More...
Optimal Service-parts Management
Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries,

lean customer service  Service-parts Management Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries, are pursuing the service- and spare-parts market for revenue and profit growth. Increasing customer demands and a dynamic marketplace are forcing these organizations to operate at new levels of flexibility and responsiveness, to address customer requirements and attain targeted profit margins. Read More...
Understanding Service-oriented Architecture and Its Impact on Small Manufacturers
Within the manufacturing community, the arrival of the latest, greatest enterprise software technology is often met with skepticism. The right service-oriented

lean customer service  Service-oriented Architecture and Its Impact on Small Manufacturers Made2Manage ERP is following the Microsoft development roadmap to execute an SOA initiative. We take advantage of state-of-the-art tools, such as Visual Studio 2005, to develop our SOA architecture. Source : Consona/Made2Manage Systems Resources Related to Understanding Service-oriented Architecture and Its Impact on Small Manufacturers : Service-Oriented Architecture (SOA) (Wikipedia) Understanding Service-oriented Read More...
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

lean customer service  Candid Conversation with a Field Service Workforce Management Leader TEC’s recent series of tutorial articles—“ Navigating Between Service Management Scylla & Charybdis ” and “ The Magic Behind Planning and Executing (Optimal) Service Supply Chains ”—have drawn solid interest and valuable feedback, both publicly and privately. The series on general workforce management (WFM) systems (i.e., not necessarily only in field service), entitled “ Integrated Workforce Management (WFM) Platforms: Read More...
Lean Operations: Software Strategies for Manufacturing's New Normal
Throughout the 2000s, manufacturers were giving up on Lean. A “build it and we can sell it” attitude was adopted. Manufacturers responded to the 2008 economic

lean customer service  eye towards recapturing core Lean principles while also adopting a new technology. Read More...
Evaluating Cloud-Based ERP for Professional Service Organizations
In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

lean customer service  Cloud-Based ERP for Professional Service Organizations Cloud computing adoption rates are sky-rocketing. And professional services organizations (PSOs) are leading the way. In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs the unique requirements of professional service automation the cloud considerations that PSOs must take into account You'll also get the direct experience of one PSO’s evaluation Read More...
How to Use Technology to Support the Lean Enterprise: Achieving Profitable Growth through Lean
Many competitive businesses are implementing “lean” initiatives to expose and attack waste and setting goals for continuous improvement through Six Sigma

lean customer service  Technology to Support the Lean Enterprise: Achieving Profitable Growth through Lean Many competitive businesses are implementing “lean” initiatives to expose and attack waste and setting goals for continuous improvement through Six Sigma principles. Consensus is growing that technology is key for successful lean initiatives. This white paper defines addresses the impact lean initiatives have on profitability and considers the role of information technology (IT) in enabling lean initiatives. Read More...
Service Delivery Innovation: Creating Client Value and Enhancing Profitability
The rules for success in today’s fiercely competitive market are constantly changing. Through service delivery innovation, a company can differentiate itself

lean customer service  successful service delivery innovation,public service innovation,integrated services,public service delivery,electronic service delivery innovations,routine service delivery,alternative service delivery Read More...
4 Steps to Choosing the Right Device for Field Service Mobility
Choosing the right device for field service management needs is not easy. This white paper will guide you through the different factors, including your

lean customer service  field service mobility,field service mobile device,mobile devices for field service organizations,field service mobile device considerations,field service mobile device purchasing,IFS,IFS Applications Read More...

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