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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 letter franchise interest

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Case Study: CRM Solution’s Superior Workflows and Multitenancy Create Stronger Customer Service


The Linc Group, provider of infrastructure and technical services, knows that client prospecting and retention are key to long-term success. To optimize the success of company and franchise offices, the company implemented customer relationship management (CRM) software from Microsoft Dynamics, recently upgrading to version 3.0 for enhanced workflow features. Learn more about how the company benefits from the solution.

letter franchise interest  Study: CRM Solution’s Superior Workflows and Multitenancy Create Stronger Customer Service The Linc Group, provider of infrastructure and technical services, knows that client prospecting and retention are key to long-term success. To optimize the success of company and franchise offices, the company implemented customer relationship management (CRM) software from Microsoft Dynamics, recently upgrading to version 3.0 for enhanced workflow features. Learn more about how the company benefits from the Read More

Vertical industry brief, Pharmaceutical and healthcare


The pharmaceutical industry is highly competitive, regulated, and in a permanent state of change. Customers demand instant attention, while suppliers require comprehensive leading edge services with regard to their products. Regulatory authorities require that the industry keep up to date with regulations, following them to the letter. Competitors are always inventing new ways to gain market share, while e-business presents new opportunities and challenges. All the while the pressure to reduce prices and to shorten order cycles is high. Pharmaceutical wholesalers comprise the lifeline within the pharmaceutical industry, providing continuity of supply and facilities for storage. They also offer a range of supporting services, such as information technology systems and product withdrawal notifications, which form an essential part of the total healthcare package. These companies and institutions all operate in an environment where speed and efficiency may mean the difference between life and death. However, the industry has a number of specific requirements that are critical for achieving success in the distribution sector.

letter franchise interest  following them to the letter. Competitors are always inventing new ways to gain market share, while e-business presents new opportunities and challenges. All the while the pressure to reduce prices and to shorten order cycles is high. Pharmaceutical wholesalers comprise the lifeline within the pharmaceutical industry, providing continuity of supply and facilities for storage. They also offer a range of supporting services, such as information technology systems and product withdrawal notifications, which Read More

Transportation Management System (TMS)


Transportation Management System (TMS): The ability to manage orders, optimize loads, select the best carriers, tender shipments, manifest parcel, track their progress, and manage claims can reduce transportation costs by 10 to 30 percent. Freight Audit & Payment: By allowing experts to manage your contracts, audit your bills, allocate the charges, make the payments, and report the results, you are assured of paying the correct amount. Business Intelligence: Having the online tools to dynamically report, graph, map, trend, and model your entire operation provides the performance reporting, key performance indicator (KPI) dashboards, and insight for continuous process improvement and maximum savings. Global Consulting: With the information derived from these technologies, CTSI-Global is able to extend client savings by consulting in all key areas of interest including benchmarking, KPI management, global network design, bid preparation, and negotiations.

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2012 TEC Buyer’s Guide to Explore Surging Interest in SCM


Supply chain management (SCM) software is a key part of a successful global business. With it, companies can monitor transactions between suppliers, manufacturers, shippers, retailers, and a host of other partners. They can anticipate problems, eliminate bottlenecks, and avoid expensive delays. Without SCM, companies lose visibility, and control, of anything outside their four walls, and risk

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Interview with Jeff Bates of SourceForge.net, Slashdot, and the OSTG


Jeff Bates's experience in developing and managing SourceForge.net and Slashdot communities sheds light on encouraging the interest of participants in the open source community. He discusses important technology considerations toward aiding distributed software development efforts.

letter franchise interest  open source,free software,FOSS,community,collaboration,software development,software configuration management,version control,distributed development,disruptive technology,licensing,software distribution,jeff bates,sourceforge.net,slashdot Read More

Why VoIP? Why Now? The Immediate and Long-term Benefits of a New Phone System


With consumer broadband and wireless internet offerings increasing in bandwidth, quality VoIP (Voice over IP) service is becoming more common and can be a cost-effective alternative to traditional voice telephony. Benefits such as better sound quality even over long distances are also driving a greater interest in VoIP. But changing to a new technology has its challenges, and ultimately, the choice of whether or not to use a VoIP solution is a business decision. This white paper addresses issues to consider when contemplating implementing a VoIP solution.

letter franchise interest  VoIP,Voice over Internet Protocol,telephony,VoIP solution Read More

IBM Loads Linux on Mainframes


IBM has announced that it will now provide Linux support and services for its largest machines, the S/390 Series of mainframes/servers.

letter franchise interest  red hat,linux windows,linux server,ubuntu linux,enterprise server,server hosting,dedicated hosting,pc linux,hosting reseller,redhat linux,linux xp,windows hosting,linux hosting,dedicated hosting server,linux computer Read More

Confronting Core Global Trade Problems: Order, Shipment, and Financial Settlement


TradeBeam has been striving to distinguish itself by offering more than order and shipment tracking. It aims to improve the management of core global trade activities: order, shipment, and financial settlement.

letter franchise interest  insurance and claims management, letter of credit, and supply chain electronic management are other solution blueprints that TradeBeam has developed or is in the process of releasing. TradeBeam''s Letter of Credit Solution Blueprint and SCEM Solution Blueprint are two that are particularly noteworthy because both their core functionality came from acquisitions and lead to significant advances in the field of global trade settlement solutions TradeBeam Letter of Credit Solution Blueprint TradeBeam aimed to Read More

The Challenges of a Business Intelligence Implementation: A Case Study


The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and data warehousing environment with its enterprise resource planning (ERP) solution.

letter franchise interest  Business Objects,data warehousing,business intelligence,BI,ERP,enterprise resource planning,reporting,analysis,software selection process,University of Illinois Read More

Blackboard: New Student-centric Release


Blackboard Inc. announced a new release of its learning management system (LMS). New functionality focuses on student retention and outcomes. The release introduces Retention Center, an embedded feature that unveils student performance and engagement. Instructors can recognize risk factors such as missed deadlines and poor grades. Consequently, professors may identify those students that need

letter franchise interest   Read More

TEC Vendor Showdowns Generate a Lot of Interest


Here at TEC, our most popular feature is something we call a Vendor Showdown. We take two or three vendors who market the same type of solution (ERP or CRM or business process management, or HR, etc.), and compare their functionalities head on. The results are based on the most recent RFI information we gather from the vendors. As a quick example, our discrete ERP RFI contains a list of  3,690

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Benefits and Pitfalls of Gamification for Consumer Marketing


Companies are always looking for ways to attract new customers and retain existing ones. One way to spur interest in their offerings is to apply the principles of games to their sales and marketing strategies. But this is can be tricky. In his article, TEC CRM analyst Gabriel Gheorghiu walks you through the benefits and pitfalls of “gamification,” and offers up some guidelines for ensuring that it brings you the desired results.

letter franchise interest  gamification,crm,crm strategy,crm initiative,crm marketing,customer relationship management,customer relationship management strategy,customer relationship management systems,customer relationship management system,customer management software,customer relation management,game crm,game marketing,game sales,games sales Read More

Online M2M Marketplace


There has recently been a surge of interest in Machine-to-Machine (M2M) solutions in the telecommunications industry and beyond. M2M programs are increasingly being evaluated for their potential to deliver top-line results—extending their utility beyond simple operational efficiency initiatives. See how an online M2M marketplace would be an entry strategy for communication services providers in driving M2M adoption.

letter franchise interest  CSP,M2M,Machine-to-Machine,Communication Services Providers,M2M Services,M2M Marketplace,Online M2M Read More

4 Essential Components for Successful Sales


Most companies are aware that the buying processes of the world and its buyers are changing, but many have yet to recognize the need to make changes within their own sales force. Often sales professionals don’t have the proper skills or tools needed to be successful. But by integrating the four sales process components, they’ll be able to capture information that can be used to place them high above the competition.

letter franchise interest  proposition Write a confirmation letter to confirm the prospect''s needs Write a sales proposal to provide the prospect with information on which it can base an informed buying decision. The point is, to work effectively, a sales professional must systematically gather and use process connections information. Custom sales tools provide the instruments of this purpose.   PROCESS CONNECTIONS BELONG IN A CRM OR CONTACT MANAGEMENT SYSTEM Putting process connections in a customer relationship management (CRM) Read More

IFS Packages Analytics for Power Generation


IFS has launched plug-and-play version of a corporate performance management (CPM) solution for companies in the power generation industry. IFS CPM is an analytics platform that gives enterprises a visual, top-down perspective of processes and performance.

letter franchise interest  industry watch, bi, ifs, cpm, erp for power companies, corporate performance management, business intelligence, power generation industry, BI for power companies Read More