X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 library outsourcing


Outsourcing Best Practices-A Primer on Outsourcing Governance
The cardinal sin of outsourcing governance is to focus entirely on the mechanics and the price. If you do that, you’ll squander the true potential of the

library outsourcing  is the IT Infrastructure Library (ITIL) , a globally recognized series of documents that are used to aid the implementation of a bestpractices framework for IT Service Management. Problem resolution — Has your prospective outsourcing partner developed clearly defi ned issue identifi cation, escalation, resolution and communication processes? Is the extent of your desired involvement in the problem resolution process understood and clearly documented? In OneNeck’s experience, an exemplary problem

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Outsourcing (BPO)

Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact center services. 

Evaluate Now

Documents related to » library outsourcing

Reporting Value of IT Services with Balanced Scorecards


A balanced scorecard is a measurement system for management that provides real insight into the status of a business or some part of it. Developed by Kaplan and Norton in the early 1990s, balanced scorecards provide a control system that helps ensure the right balance between different, and often times conflicting, perspectives. For example, an insurance company may increase profitability by offering incentives to claims assessors for taking a tough stance on payout, but will soon find dissatisfaction among its clients that may lead to lost business. Scorecards help ensure this balance and are an improvement over more traditional single dimension approaches that tend to be based purely on expense management and business growth.

library outsourcing  Module | IT Infrastructure Library Service Support Modules | IT Infrastructure Management | IT Infrastructure Outsourcing | IT Infrastructure Software | IT Infrastructure Solution | IT Infrastructure Solutions | IT Infrastructure Systems | IT Key Performance Indicators | IT Management | IT Management Resource | IT Management Resources | IT Metrics | IT Operations Outsourcing | IT Outsourcing | IT Outsourcing Ito | IT Outsourcing Ito Contract | IT Outsourcing Ito Contracts | IT Outsourcing Projects | IT Read More

Improving Business Efficiency with Digital Dashboards


As more business processes exist in an electronic universe, the need to manage the IT services that enable these processes increases. Business service management does this and achieves the IT alignment with the business necessary to ensure service improvement activities are prioritized with business objectives. Business service management applies the adage that if you improve IT, you improve the business. This paper presents an overview of business service management concepts and describes how Proxima Centauri provides a solution for this. It also describes how Six Sigma can be used as an underlying quality improvement process to eliminate the associated costs of poor quality.

library outsourcing  Module | IT Infrastructure Library Service Support Modules | IT Infrastructure Management | IT Infrastructure Outsourcing | IT Infrastructure Service | IT Infrastructure Service Component | IT Infrastructure Services | IT Infrastructure Software | IT Infrastructure Solution | IT Infrastructure Solutions | IT Infrastructure Systems | IT Key Performance Indicators | IT Managed Service | IT Managed Support Services | IT Management | IT Management Concept | IT Management Concepts | IT Management Framework | Read More

ITIL v3: Supporting the Evolution of IT Effectiveness for Improved IT Operations


IT is often characterized as distinct groups pursuing individual agendas and launching disconnected initiatives to increase operational efficiencies. To overcome this, organizations need a set of capabilities that can help improve coordination between IT and the rest of the business while facilitating effective service management. Adopting foundational technologies and a best-practice benchmark is a good place to start.

library outsourcing  | Information Technology Infrastructure Library | Information Technology Key Performance Indicators | Information Technology Outsourcing | Information Technology Success | Infrastructure Management | Infrastructure Outsourcing | IT Application Management | IT Architecture | IT Asset Management | IT Asset Management Service | IT Best Practice | IT Change Management | IT Deployment | IT Desktop Management | IT Development | IT Framework | IT Governance | IT Governance Framework | IT Incident Management | Read More

BUY.COM Called "911" For Help


Service911.com has inked a deal with BUY.COM to provide customer service through the Internet.

library outsourcing  e-mail A multi-vendor/multi-product knowledge library with technical documentation, industry articles, and product reviews Fee-based installation and on-site repair services Market Impact Recently AT&T announced development plans for a network architecture to support Application Service Providers (See our article: AT&T's Ecosphere ). To develop the Ecosphere AT&T has partnered with industry giants such as Sun Microsystems, Cisco Systems, and Hewlett-Packard. The move is indicative of an emerging Read More

Outsourcing--IT Infrastructure RFI/RFP Template


Employee Information, IT Facility and Data Center Operation, Distributed Technology Operation, Network and Communications Service, Business Continuity and Disaster Recovery, Security, Certifications and Accreditations, Client Experience, Business Flexibility

library outsourcing   Read More

Outsourcing


Business Connexion solutions focus on five areas: Technology Infrastructure: providing the technology foundation including servers, storage, networking, and related support services. Business Applications: offering a best-of-breed applications solutions portfolio to cater the clients’ business requirements. Communications: using an next generation network (NGN) to carry data, voice, and video traffic on behalf of clients. Outsourcing: focussing on controlling and managing the provision of ICT systems and services. Asset Finance: offering asset financing options to allow clients to access capital and ICT expertise when procuring technology.  

library outsourcing   Read More

Retro-sourcing: A Safety Net for Outsourcing Engagements


Retro-sourcing refers to the processes involved in reversion control for outsource engagements. It allows proper care and protection to be related to a plan of return for development and service delivery. This can help you control unexpected and risk-laded initiatives, particularly in first-time outsourcing engagements. Learn about the six stages of retro-sourcing, and how they can help you make better-informed decisions.

library outsourcing  sourcing: A Safety Net for Outsourcing Engagements Retro-sourcing refers to the processes involved in reversion control for outsource engagements. It allows proper care and protection to be related to a plan of return for development and service delivery. This can help you control unexpected and risk-laded initiatives, particularly in first-time outsourcing engagements. Learn about the six stages of retro-sourcing, and how they can help you make better-informed decisions. Read More

The Many Flavors of Application Software Outsourcing


Many companies are looking to outsource development and maintenance of their application software. Common reasons that companies outsource application software are to reduce their costs, improve quality, obtain flexible staffing levels, and obtain improved service and support so they can focus on their core competence such as, designing clothes, managing equity portfolios, or running hospitals. Choosing whether to outsource or not is a strategic decision for a company. Once a company has decided to outsource, however, it must still choose an outsourcing approach that best fits it needs. This paper will describe the many different options for application software outsourcing, including the advantages and disadvantages of each alternative.

library outsourcing  Many Flavors of Application Software Outsourcing Defining the Problem In the 1990s many companies rushed to upgrade or replace their legacy software prior to January 1, 2000—affectionately known forevermore as Y2K. There was fear and concern that many legacy software applications would be unable to handle the requirements of a change in the first two digits of a four-digit year in date fields. A large number of companies chose to purchase and implement new software packages that handled most of Read More

Who Benefits from Outsourcing?


While simple on the surface, the decision to outsource is a major strategic undertaking. Besides weighing cost reduction against the consequences of reduced control, companies must also consider various economic effects, political consequences, and even cultural limitations. Discover the economic and political implications of outsourcing and offshoring, and learn techniques for managing successful deals.

library outsourcing  Benefits from Outsourcing? Intetics Co. is a global outsourcing company focused on custom application development, software testing, web system design and offshore staff augmentation services. Source: Intetic Co. Resources Related to Who Benefits from Outsourcing? : Outsourcing (Wikipedia) Offshore outsourcing (Wikipedia) Who Benefits from Outsourcing? Benefits of Outsourcing is also known as : Benefit Administration Outsourcing , Benefit HR Outsourcing , Benefit Outsource , Benefit Outsourcing , Read More

Achievo Outsourcing Suite




library outsourcing  Outsourcing Suite Read More

How To Monitor Your Savings In Outsourcing


This white paper will give you ideas and procedures for monitoring your savings when you invest in outsourcing projects.

library outsourcing  To Monitor Your Savings In Outsourcing This white paper will give you ideas and procedures for monitoring your savings when you invest in outsourcing projects. Read More

Outsourcing--Applications Software RFI/RFP Template


Employees, Application Software Related Experience, Processes and Tools, Certifications and Accreditations, Industry Skills and Experience, Domain Skills and Experience, Application Software Package Skills and Experience, Technology Skills and Experience, Professional Services and Implementation Consulting Services, Client Experience, Internal Infrastructure and Enabling Technology, Business Flexibility

library outsourcing   Read More

Outsourcing, IT Infrastructure


The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc.

library outsourcing  IT Infrastructure The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, Read More

Outsourcing Security Part 3: Selecting a Managed Security Services Provider


As the final article in a three-part series on outsourcing security, the following article provides guidelines for selecting a dependable managed security services provider.

library outsourcing  Security Part 3: Selecting a Managed Security Services Provider Introduction It's the middle of the night. A shadowed figure crouches by the window. He retrieves a menacing instrument and begins fiddling with the lock. But the intruder won't get far: the homeowners have contracted a security provider to monitor a tight alarm system-or so they thought. Actually, the security company has recently gone out of business and failed to notify its customers. As the intruder makes his way into the Read More