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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 library self check


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

library self check  reusable components. A growing library of reusable speech components is emerging and can be aligned with a company's knowledge base content. This will help reduce costs and speed deployment. Yankee Group Yankee Group has research and sales staff located in North America, Europe, the Middle East, Africa, Latin America and Asia-Pacific. For more information, please contact one of the sales offices listed below. Corporate Headquarters 31 St. James Avenue BOSTON, MASSACHUSETTS 02116-4114 T 617.956.5000 F

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

ERP for School Districts

The ERP knowledge base for K-12 school districts and municipalities focuses on back-office functionality, including financials, human resources (HR), and payroll. It covers important functionality for employee self-service activities, purchasing management, and inventory management. 

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Considering Product Activation? You Need to Think about These 10 Issues


Product activation is a popular approach for securing software licenses. However, software developers need to understand all the requirements for a capable activation system, from the license models they’ll need to support, to how to deal with the corner-case customer environments. Learn about the obvious, and not-so-obvious, issues software developers need to consider as they select a product activation system.

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Do You Want Your App to Talk Back to You (as a Chatterbox)? - Part 3


In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular, my initial reaction to Salesforce Chatter (a.k.a. Collaboration Cloud) was tepid when it was introduced at the Dreamforce 2009 conference. However, a few months have passed and this period has helped salesforce.com craft the much clearer

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Deltek Remains the Master of Its Selected Few Domains Part 1: Product Announcements 2003


By extending its traditional focus on project-based businesses into the closely related areas of PSA and CRM (i.e., the so-called "Project-PLUS" marketing spin), Deltek remains well-entrenched in the territory that many companies aspire to control, but have yet to penetrate.

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Managing Performance, Risk, and Compliance for Better Business Results


Confronted by globalization and volatile markets, today’s companies face a challenging and often risky business climate. Explore how to ensure alignment between your company's strategic objectives and risk management/compliance policies; how to mitigate all types of business risk and maintain a proper risk/reward balance; and how to ensure continuous compliance with regulatory requirements and internal policies.

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CRM Self-assessment Guide for Small to Medium Businesses


Most businesses recognize the strategic importance of customer relationship management (CRM), but some small to medium businesses (SMBs) continue to use basic contact managers or simple spreadsheets to track customers, manage leads, and collaborate on sales. Achieving great results requires more than just installing CRM software. Learn how assessing your business’s CRM maturity level can help build your road map to success.

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Case Study: Miami Dade Public Library


The Miami-Dade Public Library System, consisting of 49 branch locations and 2 bookmobiles, and more than 3.8 million books and 150 databases, has to manage public computers and other user devices, WiFi services, and BYOD devices. With a wide range of users and technical abilities, the library team needed to be able to troubleshoot from the user perspective to identify and solve issues.

The library decided to go with Fluke Networks' Visual TruView, along with two OptiView XG Network Analysis Tablets, to help the library take proactive measures instead of just reacting to issues, and resolve issues before they cause noticeable performance impacts. Read more in this case study from Fluke Networks.

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The Quest for the Right Self-service Model: Enterprise Content Management Suite or Integrated Best-of-breed?


Organizations are looking for self-service models to manage their internal and external content. Content management systems are the answer, but then the question becomes which to choose—an all-in-one enterprise content management suite, or an integrated, best-of-breed point solution?

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The ROI of Human Resources Self-service


The role of human resources (HR) professionals has changed dramatically in recent years, as cost control and compliance measures vie for their time. Self-service intranet applications help employees and managers perform key HR activities themselves, reducing the need for HR professionals to get involved in routine minutiae—and allowing them to play a strategic role in their organizations.

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C2C Systems Inc.


C2C is a self-funded, privately held software vendor that provides advanced solutions for e-mail management and e-discovery. Its e-mail archiving and e-mail data management solutions reduce risk, optimize performance, and minimize compliance issues for over three million users at more than 2,000 organizations worldwide. C2C also offers rapid-response tools for e-mail performance, security, and crisis control. A Microsoft Gold Certified Partner, C2C supports organizations in government, manufacturing, finance, education, and healthcare industries, including Fortune 1000 companies.

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Enlightened Self-interest Launches CRM Information Source


Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products covering the use of technology to create personalized, one-to-one relationships.

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