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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

library self check  reusable components. A growing library of reusable speech components is emerging and can be aligned with a company's knowledge base content. This will help reduce costs and speed deployment. Yankee Group Yankee Group has research and sales staff located in North America, Europe, the Middle East, Africa, Latin America and Asia-Pacific. For more information, please contact one of the sales offices listed below. Corporate Headquarters 31 St. James Avenue BOSTON, MASSACHUSETTS 02116-4114 T 617.956.5000 F Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » library self check


Do You Want Your App to Talk Back to You (as a Chatterbox)? - Part 3
In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular

library self check  Chatter has a content library, which came from salesforce.com’s acquisition of a content management vendor Koral in 2007, now called Salesforce Content ). Salesforce.com claims how the company has cut e-mail traffic by 40 percent owing to these Chatter discussions.? JR : Yes, that is correct. Although we use Salesforce Content to post any permanent documents (we use it as an intranet) and then post a link from Salesforce Chatter to Salesforce Content. Doing it that way provides the best indexing and Read More...
Considering Product Activation? You Need to Think about These 10 Issues
Product activation is a popular approach for securing software licenses. However, software developers need to understand all the requirements for a capable

library self check  or spoof the licensing library built into your application? Is the communication between the licensed application and the license server secure against man-in-the-middle attacks, replay attacks, and counterfeit attacks? If you are tracking license limit data locally for each user, are these records secure against hacking and rollback to prior versions? Can no-one else set up a license server and issue licenses for your product?   Node-locking The general approach to preventing a license from simply Read More...
Managing Performance, Risk, and Compliance for Better Business Results
Confronted by globalization and volatile markets, today’s companies face a challenging and often risky business climate. Explore how to ensure alignment between

library self check  control monitoring. Creating a library of all process documentation, risks, and controls across the enterprise can help ensure that your compliance activities are handled in a consistent manner and that you provide trusted data to regulatory bodies. Performing regular assessment tests. Assess your controls to identify the most effective and efficient ones. Test controls for key risks using a combination of monitoring for automated controls, testing for manual controls, and self-assessments. Schedule Read More...
Mid-market Getting the Taste of Some Emerging Technologies
Fledgling smart enterprise suite, business activity monitoring, and business process management technologies hold significant potential for end user

library self check  management (including basic document library functionality with version control and check-in and check-out abilities etc.), content management (for example, web content to be published), real-time collaborative team support (groupware, e-mail, instant messenger, calendaring, etc.), a portal framework, and information retrieval. Rather than being typical enterprise applications that crunch transactions using a relational database, these systems would go a mile further to support longstanding processes Read More...
Lean Business Intelligence: Why and How Enterprises Are Moving To Self-service Business Intelligence
Today’s knowledge workers spend more time sorting though a huge amount of information and less time adding value to it. Enterprises have responded by moving to

library self check  SAP,business intelligence,self-service business intelligence,data visualization,business intelligent,business intelligence software,business intelligence data,business intelligence system,business intelligence tools,bi business intelligence,business intelligence analyst,business intelligence dashboard,business objects intelligence,cognos business intelligence,business intelligence data warehousing Read More...
The Case for Service-oriented Monitoring as the First Step of an ITIL Initiative
The IT Infrastructure Library (ITIL) provides a comprehensive and consistent set of best practices for IT service management (ITSM), promoting a quality

library self check  Initiative The IT Infrastructure Library (ITIL) provides a comprehensive and consistent set of best practices for IT service management (ITSM), promoting a quality approach to achieving business efficiency in the use of information systems. The key paradigm shift that ITIL s ITSM best-practices taxonomy seeks to achieve is the movement away from management of silos, towards management of services spanning multiple silos. Read More...
J.D. Edwards Finds Its Inner-Self Within Its 5th Incarnation Part 2: FOCUS Announcements Continued
While significant new product deliveries have happened under the company’s own steam, J.D. Edwards has not departed from its traditional policy of congenial

library self check   Read More...
J.D. Edwards Finds Its Inner-Self Within Its 5th Incarnation
By espousing its namesake 5th generation of products that preserves flexibility and provides much more of its own ‘must have’ collaborative applications (i.e

library self check   Read More...
Peregrine Hatches an
Peregrine Systems announced its Get.It! solution suite for the company Intranet. Peregrine's first self-service solution is corporate e-purchasing, and uses

library self check  ecommerce business,b2b ecommerce,e procurement software,procurement,e commerce impact,ecommerce,e commerce outsourcing,crm e commerce,ecommerce application,ecommerce consultant,e-commerce,eprocurement solutions,eprocurement,e-procurement,e commerce business Read More...
Picture This: Self-service BI through Data Discovery and Visualization
Organizations are finding it increasingly difficult to get the right information to the right people at the right time, and business managers are facing a

library self check  self-service business intelligence,data discovery,data visualization,self-service BI,visual data discovery,agile BI Read More...
Service Restoration: It’s Everybody’s Business
Has your organization truly embraced the message of the incident management process, as part of the practices recommended in the IT Infrastructure Library (ITIL

library self check  in the IT Infrastructure Library (ITIL)? If your efforts have centered on the service desk, then you may be missing out on a lot of what incident management in particular and ITIL in general can offer. Learn more about the core principles of ITIL, and how you can use them to improve service management. Read More...
Parature to Bolster Microsoft Dynamics CRM
Microsoft just announced that it has acquired Parature, a cloud-based customer engagement solutions provider, and will add a leading customer self-service suite

library self check  industry watch, Microsoft Dynamics, Parature, CRM, customer service, cloud, social media Read More...
An Integrated Maintenance and Logistics Solution for Defense
Today’s defense industry needs maintenance and logistics software that increases the self-sustainability of weapons systems and allows system operators to

library self check  Integrated Maintenance and Logistics Solution for Defense An Integrated Maintenance and Logistics Solution for Defense If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. The Enigma E-IML (Integrated Maintenance Logistics) solution is more than the traditional Interactive Electronic Technical Manual (IETM). It provides soldiers with all of the diagnostic, service and repair information needed to support a combat vehicle or weapon system Read More...
Improved Trak Models for Beam-generated Magnetic Fields
This paper describes new methods in the Trak charged-particle optics code to find the self-consistent, beam-generated magnetic fields of high-current beams. The

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