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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 life cycle paper a company


The Intelligent Customer Experience Life Cycle
Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its

life cycle paper a company  Intelligent Customer Experience Life Cycle Whether you’re a manufacturer, vendor, or customer service company, the increasing pressure to make sales and decrease service costs affects you. The key to its success is to look at your customer experiences as repeatable life cycles. Instead of viewing sales and service as independent challenges—solved by using disconnected software packages—an integrated solution that accelerates the total life cycle may be the answer.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Software Test Tools

Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gathering requirements to supporting the live system. Some vendors concentrate on a single part of that life cycle. The software test tools knowledge base provides functional criteria you might expect from a testing tool, the infrastructure that supports the tool, and an idea of the market position of the vendor.  

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Business Agility for Communication Service Providers: A Few Simple Steps Are a Great Way to Start


In today’s market, customers have no patience for companies that let their size and complex product lines slow them down. The challenge for communication service providers (CSPs) is to leverage their size and complex service offerings to keep pace with competitors. Discover how a next-generation configuration solution can provide you with the tools and the service agility you need to meet and exceed customer expectations.

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Selecting a PLM Solution: Addressing the Needs of a Small Business


Selecting a product lifecycle management (PLM) system can be a challenge if a company is not aware of the options available on the market. But if an organization starts by understanding what the technology should address, and further understands the needs of its unique business and market segment, it can select a PLM tool that makes product development more efficient, and can help transform the organization. Find out how.

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ERP Issues for the Midsized Life Sciences Company


What makes your enterprise resource planning (ERP) requirements difficult for most vendors to satisfy? As a life sciences company, you have operational processes that set you apart from other manufacturing companies. And, your regulatory requirements, including 21 CFR part 11, aren’t like those of any other industry. The challenge is to manage compliance risks and compliance costs. Learn about an ERP compliance strategy.

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Front-to-back-office Integration: Improving Your Customer Life Cycle Management


Research shows that back-office connectivity is not addressed by many customer relationship management (CRM) solutions—meaning, customer data cannot be shared effectively and companies are prone to errors, delays, and needless paperwork. In the long run, this negatively impacts overall customer satisfaction in small to medium businesses (SMBS). Learn how front-to-back-office integration can help you address these issues.

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A Customer Success Story: Real-time Remote Workforce Enablement


Cox Communications, a leading cable provider, needed to find a way to centralize the IT requirements of its customer support team. With over a hundred users, its challenge was to move from single desktop applications to a centralized server which would offer many concurrent instances of the application—and minimize the cost. By deploying a virtualization solution, Cox realized a return on investment (ROI) of 300 percent.

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Vox Populi: What Does a Day in the Life of a Regular Business User Look Like?


Vox populi is Latin for “voice of the people”– in broadcasting and television, they use the "vox pop interview" to get spontaneous opinions on a subject, from different, randomly selected people. My idea is to apply the concept to our blog—whenever you see a blog post starting with “Vox Populi,” it means we’re seeking your opinion. In broadcasting, only a few people are interviewed, and the

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Raising Your Business Intelligence Quotient: 5 Things Your Company Can Do NOW


How can you take your company from being a good company to a great company—and finally to an "intelligent" company?

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Leveraging Technology to Maintain a Competitive Edge During Tough Economic Times--A Panel Discussion Analyzed Part Four: RFID Software Issues


Logically, radio frequency identification (RFID) deployment will be a far cry from a minor development project that can be completed in a few months or weeks. It will take months and years to assess how RFID will affect manufacturing and shipping operations and IT systems. It will take time to bring software up to a pilot stage, and after that, years of fine-tuning and IT system development will be needed to fully realize the gains in operational efficiency that the technology promises.

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Strategix Company Profile




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Ventyx, an ABB Company


Ventyx provides enterprise asset management and business software solutions to asset-intensive industries. For more than 30 years, it has served customers within the mining, oil and gas, utilities, transportation, defence, and government industries in over 40 countries. Ventyx' service offerings include business process consulting, implementation services, training, analytics and business intelligence, business-to-business integration, IT outsourcing, technology consulting, business process outsourcing, and application management services. Ventyx, an ABB company, acquired Mincom in 2011 and added Mincom's products, including Ellipse, to the Ventyx portfolio of products. Ventys products include Ellipse, Axis, Focal Point, Service Suite, Asset Suite, eSOMS, Performance Management, Equipment Reliability, LinkOne, Inventory Optimization, Managed Services, and the Intelligent Mining Suite: MineMarket, Mincom MineScape, CCLAS, Assay Management, and Production Accounting.

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