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Business Agility for Communication Service Providers: A Few Simple Steps Are a Great Way to Start
In today’s market, customers have no patience for companies that let their size and complex product lines slow them down. The challenge for communication

limited access to the support module to use as a self service support  tool used by a limited number of experts to a broader based application that can be used by casual business users throughout the enterprise and, indeed, throughout the business network or ecosystem, to achieve greater levels of business agility. Introducing Cameleon edge With our Cameleonedge, we are proud to introduce an innovation we call process-based modeling, designed to help companies improve the development, deployment and management of service offerings throughout their business. Process-based Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » limited access to the support module to use as a self service support


The Complexities of Quote-to-order and Possible Solutions
It is becoming necessary to go beyond the direct sales force to sell complex products. With the advent of personal computers and the Internet, new possibilities

limited access to the support module to use as a self service support  allowed) to sell a limited range of products. For instance, companies may simplify dealer products to make them easier to sell, which, on the downside, almost always hampers competitiveness and profitability. Reseller quotes may be even more error prone and lack the most current information. Indirect training is difficult and costly, while generating forecasts for indirect business is much more difficult. One should also not forget about the challenges that organizations selling complex products face Read More...
Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom

limited access to the support module to use as a self service support  ASP services. Those with limited investment capital and those that do not have an IT department Those that do not anticipate a high rate of change in the way they do business Those investing in an application to streamline costs rather than to enhance revenue Those that can jettison most of the organization's aged legacy infrastructure Those that lack resources for the rapid implementation of a distinct project that possibly does not require complex integration with existing applications (e.g., HR or Read More...
How to Choose a Manufacturing System
If you’ve worked for more than one manufacturing company, you know that each one is different. Different processes, systems, problems—all these variations mean

limited access to the support module to use as a self service support  program. This is a limited use of the software and does require some effort on your part to investigate the product's capabilities. How are the consultant's fees structured? Find out up front how your consultant handles hours, services, and billing. (See page 3 for more on figuring consulting costs). Can the consultant provide a complete service package? As part of your implementation, you'll need training, technical support, and many other services. Look for a reseller who will work with you from start Read More...
It’s About Process (or The Ability to Be Responsive)
Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations

limited access to the support module to use as a self service support  it is far more limited than any other notable BPM suite's functional footprint at this stage. To be fair, some BPM functional requirements can be rendered moot in the on-demand model. In fact, product versioning, acceptance testing and/or whether workflow notification mechanisms can integrate with desktop products or interact via email are all capabilities that are a big deal for client/server on-premise BPM deployments, but are virtually irrelevant in software as a service (SaaS) subscription-based Read More...
Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good

limited access to the support module to use as a self service support  customer service,customer expectations,business processes,customer service tips,improve customer service,definition of customer service,customer service skills,business process management,quality customer service,customer service training,customer service expectations,business process modeling,good customer service,excellent customer service,business process design Read More...
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

limited access to the support module to use as a self service support  field service management,FSM software,field service culture,field service company executives,field service revenue goals,field service business success,ServiceMax Read More...
Get ERP Right the First Time: A Practical Guide to Selecting and Implementing a New ERP System
Every company faces different challenges and has different needs in regard to enterprise resource planning (ERP). Choosing the right ERP system can be difficult

limited access to the support module to use as a self service support   Read More...
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

limited access to the support module to use as a self service support   Read More...
A Green Guide to Streamlining Field Service Operations: Saving Money . . . and the Planet
With three primary “green” benefits to implementing cutting-edge field service technology solutions, every company—across any industry—can justify the effort

limited access to the support module to use as a self service support  field service technology solutions,field service technology green benefits,green benefits of field service technology,field service industry green benefits,field service industry automation benefits,field service solution environmental benefits,energy-saving field service solution,green initiatives with field service solution,field service solution and EPP,field service solution and environmentally preferable purchasing,envrironmentally-friendly field service company,FieldOne Read More...
Service: Reduce Cost While Maintaining Customer Satisfaction
Maximizing profit by providing top-quality service at minimum cost is no longer optional – it’s imperative. Reducing the cost of service while keeping customers

limited access to the support module to use as a self service support  forecasting software,crm service,crm marketing,sales crm,customer strategy,customer surveys,sales management software,customer service survey,crm services,crm systems,customer segmentation,best crm,customer relationship software,crm implementation,customer service satisfaction Read More...
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

limited access to the support module to use as a self service support  convert service calls sales,convert,service,calls,sales,service calls sales,convert calls sales,convert service sales,convert service calls. Read More...
A Delicate Dance of Supply & Demand, Part 1: A Primer on Dairy Industry Complexity
The dairy industry is grueling. For farmers, the past decade has been a roller coaster of soaring fuel and feed prices and plummeting dairy sales prices

limited access to the support module to use as a self service support  dairy industry supply chain,dairy industry pricing,dairy industry management software,milk marketing orders Read More...
Configuration Guide: Managing Virtual Servers Using a Virtual Machine Manager and a Clustered File System
Virtual data centers must enable increased physical server use and central management of virtual machine infrastructure. A clustered file system, with a virtual

limited access to the support module to use as a self service support   Read More...
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