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Help Is on the Line for Call Center Challenges
Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover.Multi

line process stage gat  Is on the Line for Call Center Challenges Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover. Multi-channel communication is no longer optional for call centers, as customers are used to having many options for interacting, ranging from phone and text to e-mail and social media. However, maintaining the quality of interactions across channels and reducing queuing and routing times have always been on the list Read More...
Radio Frequency Identification (RFID)
Radio frequency identification (RFID) criteria cover tags and storage devices, readers, wireless hubs and servers, and the middleware necessary for evaluating an RFID system deployment. RFID sys...
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Documents related to » line process stage gat


It’s About Process (or The Ability to Be Responsive)
Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations

line process stage gat  tools. From a bottom line perspective, adding workflow/BPM to business processes should save money and time, increase customer satisfaction, get results quicker and largely eliminate things getting lost in the shuffle. Thus, success with (or payback from) workflow and/or BPM deployments should be measured with a clear and simple business metric, such as: reduced number of returned shipments, reduced lead time for special orders, increased consistency of task completion, or reduced time required to Read More...
The Wizardry of Business Process Management - Part 1
The business process management (BPM) market is sizzling hot, with Gartner Dataquest estimating its compound annual growth rate (CAGR) at 13 percent in 2009. In

line process stage gat  the business B ottom line improvements E liminate bottlenecks R apidly deploy new services (and processes). Indeed, these are some of the typical benefits of deploying BPM systems, but the trouble, called the lack of clarity and consensus, starts with the quandary about what exactly constitutes BPM, and what exact parts and capabilities of BPM help achieve those benefits? In other words, are there more important and better BPM suites and/or components vs. those that are of less importance? In plain Read More...
The Web-Enabled Sales Process
Traditional enterprise-level sales strategies are no longer sufficient in bringing new customer accounts. Today's self-directed buyers delay sales contact and

line process stage gat  Early Access via the On-line Channel In the past, salespeople controlled the sales cycle by managing the flow of information. Today the information available on the Internet has empowered buyers to structure their own buying cycle. This shift is comparable to the days when the automobile engine replaced the horse as our primary source of transportation power. The horse couldn't compete with the speed, convenience and low cost of the automobile. The same can be said for the Internet, which has given Read More...
Four Ways to Botch Your ERP Implementation Process
Here are four worst practices that can contribute to the failure of an enterprise resource planning implementation—or the implementation of any other enterprise

line process stage gat  is necessary, but this line of questioning can also determine the business need that process is fulfilling. An implementation consultant or applications vendor should understand that anything the customer does in its current process is likely for a good reason, and it is the consultant’s or vendor’s job to find what that reason is, and then to find the best way to satisfy that underlying need in the new software. The goal should not be to replicate the way things are done in the legacy system. Read More...
Keys to Operational Excellence in the Process Industries
Find out in operational excellence in the process industries.

line process stage gat  keys operational excellence process industries,keys,operational,excellence,process,industries,operational excellence process industries,keys excellence process industries,keys operational process industries,keys operational excellence industries,keys operational excellence process. Read More...
Business Process Management and Optimization
Business processes are strategic assets. They not only generate revenue, but also represent a significant proportion of operational costs. Managing them

line process stage gat  bpm software companies,business process management software vendors,bpm software vendors,business process management applications,business process management training courses,bpm business process management software,business process management bpm software,bpm business management process software,business process management software,software business process management,business process management certificate,business process management courses,online business process management,business process management software comparison,open source business process management software Read More...
What Makes Process Process?
The systems dealing with manufacturing, inventory, procurement, and customer order management systems are among the systems that often prove to be the hardest

line process stage gat  enterprise resource planning,ERP,supply chain management,SCM,process manufacturing,discrete manufacturing,inventory,procurement,customer order management,process enterprise,ERP system,bill of material,BOM,process module Read More...
EZ-Process BPM/BI Suite
EZ-Process is a certified business solution catering to extended business process management (BPM), workflow automation, and compliancy management (with

line process stage gat  dynaflow ez process bpm,building process long ez,process automation,process mapping software,process optimization,workflow processes,automate business process,business process workflow,business process mapping,business process automation solutions,business process reengineering software,managing business process flows,workflow automation software,automation crm online software workflow Read More...
What Could Process Manufacturers Do Better in PLM?
Part 1 of my recent blog series, Filling the Holes and Breaking Down Artificial Walls in a Process PLM Solution Set, established that the product lifecycle management (PLM) software market for process industries (i.e., food @ beverage, life sciences, chemicals, paints, consumer products, etc.) has not been well-defined as compared to its counterparts in the discrete widgets manufacturing and

line process stage gat  and Analyst Blog ProcessGenie Line Of Business Blog Retail s BIG Blog Service Matters Siemens PLM Software Blog Sixteen Ventures SaaS blog Software as Services Software Safari Blog Sourcing Innovation blog Spend Matters Stefano Demiliani s blog on Microsoft Strategic HCM blog Strategic Service Management blog Supply Chain Matters blog Talent Management Blog The Altimeter The Applicator The Business Impact of IT The Enterprise Systems Spectator The ERP Graveyard Blog The Infor Blog Ventana Research Wise Read More...
Getting ITIL Done with IT Process Automation
Information Technology Infrastructure Library (ITIL) processes often span multiple systems. However, many organizations operate in department and application silos, with a lack of silo integration inhibiting a process approach. This leaves a significant amount of manual work, resulting in a risk of error, latency, and lack of visibility and reporting. So how can you automate these processes and drive real value?

line process stage gat  Getting ITIL Done with IT Process Automation Getting ITIL Done with IT Process Automation Source: Opalis Software, Inc. Document Type: White Paper Description: Information Technology Infrastructure Library (ITIL) processes often span multiple systems. However, many organizations operate in department and application silos, with a lack of silo integration inhibiting a process approach. This leaves a significant amount of manual work, resulting in a risk of error, latency, and lack of visibility and Read More...

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