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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 list building


Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that

list building  droned through an endless list of prompts ( for customer service on version 3.1 in West Virginia, press 9 ) knows the issue. Call Center Magazine advises that user-friendly IVR systems should include no more than two menus, and a maximum of four selections for each menu. And customers should be able to transfer at any time to a live agent. Web and Email integration The Internet has established itself as an important way for customers to gather information and communicate with companies. Savvy

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements  

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PeopleSoft Building Muscles To Overcome The Rough Patch Part 4: Challenges and User Recommendations


It appears that a real magic bullet to attract smaller enterprises is yet to be produced, although the company has successfully addressed marketing and selling to both large and smaller enterprises. All in all, although on the right track, PeopleSoft has to be careful that it does not overstretch itself and lose focus going forward.

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Building Your Sender Reputation In Four Steps


Having trouble reaching your customers’ inboxes? You might have a poor sender reputation. Similar to a credit score, sender reputations reflect how good or bad your sending habits are. If your reputation is lower than you’d like just follow these 4 easy steps to start hitting the inbox.

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Six Success Factors for Building a Best-run Marketing Organization


To address evolving market demands, companies must take new approaches to marketing activities and integrate all company functions. Customer relationship management (CRM) can empower your marketing organization to support growth and demonstrate value to customers. Find out six factors that can allow your company’s marketing team to make intelligent decisions and drive effective end-to-end marketing processes.

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Customer Focused Self-service: Building the Balanced Business Case


Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

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The Building Blocks for an Effective Business Intelligence Implementation


Simply automating business transactions, as part of an enterprise resource planning (ERP) implementation, doesn’t provide a measurable return on investment. The real value comes from a meaningful use of the data the ERP system generates. Find out how using business intelligence functionality can help you enhance visibility into ERP system activity and improve reporting needs with business dashboards and portals.

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Seven Steps to Building a High-Impact Learning Culture


Want to build a high-impact learning culture in your organization? This executive brief outlines the key steps in building an organizational culture that nurtures learning and helps employees live up to their fullest potential.

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Build versus Buy - A Long Term Decision


With the software industry offering greater options and depth of function , we do not hear the idea of a company building their own software very often, but the option is still discussed and is valid in some situations. When it is discussed, the enterprise often fails in fully evaluating the entire array of plus and minus points.

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The Cost of Culture Clash: Building a Collaboration Model for Twenty-first Century Globalization


Offshoring is well-entrenched in most global corporations today and has in fact become a necessary means of supporting business growth. And as companies familiar with offshoring will agree, integrating diverse cultures and geographies is essential. If unaddressed, it can lead to lack of trust, low morale, and loss of productivity. More often than not, these outcomes are mistaken for issues with governance, delivery or project reducing chances of success. What is required is a training program tailored to the design, delivery, content, outcomes, and cultural organization of your enterprise. Download this white paper to learn more now.

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RISC-y Business: Building the Case for Next-generation UNIX Systems


With Intel, Oracle, and IBM recently announcing next-generation UNIX architectures, Charles King of Pund-IT, Inc. analyzed the announcements. As this report explains, all three vendors have faced competition from “below” in x86 servers and have responded in similar ways—improving reliability, availability, and scalability features, improving performance, and introducing workload optimization. Find out more.

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Compensation 101: The Building Blocks for Designing a Strong Performance Compensation Plan


Employees: The backbone of every organization. Motivation: Often the driving factor behind an employee’s performance. Compensation: The motivation. What I’m trying to say (if you couldn’t read between the lines) is that rewarding your people can ultimately lead to an increase in your bottom line. This can be achieved through the creation of a strong performance compensation plan.

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Descartes Systems Group Makes D&T Growth List


WATERLOO, Ontario--(BUSINESS WIRE)--Sept. 15, 1999 -- The Descartes Systems Group, Inc. DSGX, CA: DSG, a leading provider of e-business solutions, is proud to announce that it has been recognized as a 1999 Canadian Technology Fast 50 Company, an annual ranking by Deloitte & Touche of the 50 fastest growing technology companies in Canada. Rankings are based on the percentage of growth in revenues from 1994 - 1998 (five-year period). Descartes' increase in revenue of 1247% over 5 years resulted in a Number 21 ranking overall in the Canadian Technology Fast 50 for 1999.

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The 14-Step Guide to Building a Performance Management Framework in Field Service Organizations


When rolling out a mobile workforce management system, performance management is often the last thing to implement. But that’s not what should happen. Because performance management is a continuous effort that has a direct impact on your people, processes, and systems, start your performance management initiative today by following 14 steps to building a performance management framework for your field service organization.

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10 Principles for Building an Effective Human Capital Plan


Almost every business leader says that people are their most important asset, but few do anything about it. If you are going to take this principle seriously, then human capital planning is crucial. The 10 principles outlined in this white paper will help you establish a framework of policies, practices, and actions that guide your efforts to focus on your most important asset—your people.

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