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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 list customer sap


Spinnaker Support Announces New SAP Third-party Maintenance Customer
Spinnaker Support, a a provider of third-party maintenance for JD Edwards and SAP products, announced D+M Group as its latest customer. This win has multiple

list customer sap  adds to Spinnaker’s budding list of SAP reference customers. In addition, D+M Group is a first-time third-party ERP maintenance customer, which means that Spinnaker did not poach the business from another third-party services provider (as was the case recently with an Oracle JD Edwards customer). In that sense, it must be exciting for Spinnaker to have a customer that has “crossed-over” to the third-party maintenance world. Sometimes the initial leap to stop receiving support from the ERP vendor it

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Software as a Service for Customer Relationship Management and Sales


Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and collaborative planning.

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Should SAP Buy PTC?




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Customer Choices for Achieving Growth


Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept that directly challenges the model that has led to their success so far.

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Trends in Customer Experience at TIBCO TUCON 2012


I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social collaboration, and cloud computing at the top of the list. For instance, at its recent SAP Retail Forum North America, SAP announced the availability of a retailing solution built on SAP NetWeaver Cloud (part of the SAP HANA Cloud platform) that

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Business Suite 4 SAP HANA: The New Simplified SAP


TEC's principal BI analyst Jorge Garcia delves into SAP’s recent release of SAP Business Suite 4 SAP HANA (SAP S/4HANA), one of the most important releases in years for SAP. A totally new SAP ERP suite especially designed to take full advantage of HANA, S/4HANA exploits HANA’s high performance and real-time capabilities, and promises to deliver tangible business and technical simplification, as well as a radical new design and user experience. But deployment may be tricky for some adopters, as S/4's HANA-based design challenges SAP's traditional platform independence.

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Customer One Solutions, Inc.


Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and Business Process Management (BPM) solutions. COS has implemented CRM solutions at organizations that range in size from 45,000 worldwide employees to 12 local employees. Our areas of expertiese include Financial services, telecommunications, manufacturing and professional service organizations. We specialze in the needs of small to mid sized businesses!

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SAP Business Intelligence Partner Program


In this webcast you ll learn how you can use SAP Business Objects, BI OnDemand, to provide a world-class business intelligence solution to your cus...

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SAP as a Retail Market Force: More Fact Than Fiction


Can SAP, a market and technology leader in business management software, translate its success in the manufacturing industry to retail? TEC principal analyst P.J. Jakovljevic reviews the complexities of this master vertical and the steps SAP has taken to address them. The ensuing candid discussion with the SAP Retail Industry team sheds some light on SAP’s strategy with regard to the retail industry.

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'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A Series Study: SAP AG


SAP AG has seemingly crossed a strategy chasm, from a strict, stodgy, Not-Invented-Here (NIH) approach to software development and delivery, to a seemingly quite open approach of broad development alliances, company acquisitions, Internet portals development, and a deep, new relationship with IBM for both technology sharing as well as bolstering IBM Consulting’s support for SAP’s new multiple mySAP.com™ initiatives. 'Collaborative' and 'SAP' were not two words you might have ever seen in the same article. You’re seeing it now.

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Customer-centric CRM


Companies implement a customer relationship management (CRM) system to balance increasing revenue, decreasing costs, while enhancing the customer experience. However, many implementations fail to do this. Companies, however, can meet these goals by implementing a customer-centric CRM. In this system, all business processes throughout the extended enterprise are optimized around customer life cycle care, which builds stronger relationships.

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