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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 list generally accepted auditing standards


SOX Segregation of Duties Matrix
I'll get to the downloadable SOX segregation of duties matrix in a moment, but first let me address a question from one of our readers.Needless to say, I

list generally accepted auditing standards  be deemed SOX-compliant. The list targets application internal controls and highlights areas where fraudulent reporting is likely to occur. We WISH it was a comprehensive list. In fact, the adequacy of controls are all subject to individual interpretation. It DOES NOT have key provisions in this section [for] segregation of duties.” This is all interpretation being made but presented as fact! I believe the introduction of SOX and section 404 (Assessment of internal control) was an attempt to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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