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Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
 

 list grabber


Finding Your Way Around E-commerce
Breaking into E-commerce can have you going in circles. This document provides an E-Commerce Roadmap to both prepare you for your trip and keep you from bumping

list grabber  attempt at a complete list will be complete for very long, we've only shown a sampling that covers both villages and the capitol cities. Survey: A web site is a great way to gather information about things that interest you: Just post a survey and get a few (hundred) thousand responses. Posting the results on the website for users to see generally adds more page and ad views. Community Creation: Many web sites support forums (bulletin boards as they used to be called) and chat. A good way to pull in

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Customer Care & Billing RFI/RFP Template

General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Repo... Get this template

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Start evaluating software now

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Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...

Documents related to » list grabber

Selecting an ERP Solution: a Guide


Looking for the right enterprise resource planning (ERP) package for your small to medium business (SMB) can be a daunting task. A fair amount of information is available about the actual software packages, but there is little advice on how to choose the right one. Learn strategies for a successful software selection—from initial requirements gathering, to evaluation, selection, and final implementation.

list grabber  this step. Develop a list of what you want the company to achieve, not features of the software. In other words, avoid creating a list with items such as the need to email a PO to a vendor, or the need for a report that tells who didn’t clock in today. Develop a list of achievements such as: Provide my customers with accurate ship dates. Create accurate job costing quotes. Maintain a 98% accurate inventory. Achievements are more far-reaching and involve training employees and streamlining business Read More

Software Selection Processes-Accelerating Vendor Identification


Software selection is complex and time-consuming. Taking shortcuts or skipping steps in the process increases the risk of making the wrong choice. But attending a virtual trade show can accelerate the selection process, increase vendor interaction, and reduce this risk.

list grabber  you identify a long list of candidates using simple determinants, evaluate candidates using prioritized requirements, initiate sales process with vendors, prepare a request for proposal (RFP), and solicit and evaluate responses. Software evaluation , where you prepare demonstration scripts, conduct and score demonstrations, perform gap analysis, refine pricing, conduct site visits and reference checks, perform pre-implementation planning, and negotiate and execute contracts. An analysis of the average Read More

Vox Populi: Is The Use of Polygraph Testing In Human Resources Ethical or Useful?


If you do a search on the famous phrase “You can’t handle the truth!” from the movie A Few Good Men, you will find it in a list of useless movie quotes. Ironically, it was also voted as the twenty-ninth greatest movie quote of all time by the American Film Institute. My point is that one should be very careful when handling the truth—especially if you’re a human resource (HR

list grabber  find it in a list of useless movie quotes . Ironically, it was also voted as the twenty-ninth greatest movie quote of all time by the American Film Institute . My point is that one should be very careful when handling the truth—especially if you’re a human resource (HR) professional. That being said, the use of polygraph (better known as a lie detector) testing in HR can be quite controversial. Obviously, in such sensitive fields as national security, the benefits of its usage are apparent. But how Read More

Global Refund


Swiss financial services company Global Refund needed to replace its antiquated customer relationship management (CRM) system. To find a mobile-enabled, user-friendly solution that could handle the company’s 15 million yearly transactions, Global Refund turned to TEC. Learn how TEC helped Global Refund turn its long-list of 40 vendors into a short-list of four, and shave two months off the selection process.

list grabber  : CRM System , List of CRM , CRM Implementation , CRM Integration , CRM Applications , CRM Product , Antiquated CRM Solution , Ability of CRM System , Best-fit CRM System , Best-fit CRM Implementation , Selection of CRM , CRM Strategy , CRM Criteria , Capable CRM Solution , Selection CRM Solution , New CRM Solution , Up to Date CRM , New CRM , Viable CRM , Additional CRM , Available CRM , Comprehensive CRM , Viable CRM Vendors , Selection of CRM Vendors , CRM Evaluation , TEC's CRM Evaluation Center , CRM Read More

How to Select an ERP System When You’re Dead


When Nietzsche declared in 1882 that “God is dead,” I’ll bet he had no idea that ERP system vendors were already queuing up to fill the gap. He just wasn’t the practical, forward-thinking kind, that was his problem (Nietzsche, I mean, not God). Now, in heaven, they take the long view. So when they started casting around for a replacement to their legacy system, they took the time to conduct

list grabber  consensus and develop your list of requirements Create your long list of vendors Disqualify unsuitable vendors and handle disputes Send letters of continuation to selected vendors Phase Two: Evaluation Structure and prioritize your list of requirements Finalize your list of requirements Translate requirements into a decision model Export your decision model to your RFI Send your RFI Create rules for extensions Collect RFI responses Incorporate vendor responses into decision model Analyze, rationalize, ass Read More

One Stop Email Hygiene Management


Email is a staple component in the marketing strategies of businesses and organizations of all shapes and sizes. However, defective emails can contaminate not only your information assets but also your IP addresses. Using sets of quality control tools to verify email lists results in better email deliverability and inbox landing and consequently your return on investment (ROI). This white paper looks at best practices for optimum email deliverability through email list hygiene control, including email list hygiene improvement and maintenance, mapping and sorting, and validation.

list grabber  email deliverability through email list hygiene control, including email list hygiene improvement and maintenance, mapping and sorting, and validation. Read More

Another Type Of Virus Hits The World (And Gets Microsoft No Less)


A number of anti-virus vendors, including Trend Micro and Computer Associates, have warned of a virus with a new approach. It is known variously as QAZ.TROJAN or QAZ.WORM, and was officially renamed to W32.HLLW.Qaz.A in September. The virus enters via unprotected shared drives and usually replaces the Notepad.Exe application, although there have been occasions where Notepad was not the victim. The virus then provides a backdoor to outside intruders, giving them in effect remote control over the computer that has been infected. This analysis contains some suggestions to protect your machines.

list grabber  scan. We will not list all the permutations here, but at the least, data files should only be scanned monthly (.TXT, .WRI, etc.). However many users do not have anti-virus software installed at all! Too expensive, don't see the need, the list is virtually endless. Users should purchase and install anti-virus software on every machine they control. The software should be able to detect viruses that are still in the wild . Many new viruses are written and distributed every day. An in the wild virus is Read More

Build versus Buy - A Long Term Decision


With the software industry offering greater options and depth of function , we do not hear the idea of a company building their own software very often, but the option is still discussed and is valid in some situations. When it is discussed, the enterprise often fails in fully evaluating the entire array of plus and minus points.

list grabber  software always includes a list of functions that are not available in the packaged options. As discussed above, are these functions creating competitive advantage? Although it is seldom done, a list of the functions that the package options do provide and are required by the business should also be compiled. Examples of items on this list include integration to other systems (order management to accounts receivable, inventory, sales analysis, etc.) at the master file and transaction levels, basic Read More

Information Architecture in Office SharePoint Server


Before any medium-to-large company implements Microsoft® Office SharePoint® Server 2007, it’s important to become familiar with the process that may occur. Included in this practical scenario, using a fictional company, are typical approach and implementation techniques that may come up when planning, customizing, and deploying Microsoft® Office SharePoint® Server 2007. Learn more about the features and functionality available.

list grabber  content, such as link list Web Parts. Since Fabrikam Industries must accommodate a number of branch portals sites, an approach must be employed that does not overwhelm the navigation of the entire corporate site collection. At Fabrikam Industries , it was decided to include a static link from the corporate departmental subsites to their branch siblings by adding site URLs to a dedicated link list. In this case, a link from the corporate portal page was added for the Beijing portal page and, where Read More

Making the Right Decisions with SCOR


In the relentless search for ever-improving returns on investment and market competitiveness, some of the world’s biggest corporations are applying a model known as the supply chain operations reference (SCOR) model to maximize supply chain efficiency. Simply gathering SCOR metrics information is one thing—but how do you actually make this information available to allow optimal decision-making for your business?

list grabber  Decisions Documented | Decisions List of Statutes | Decisions Shaping | Facility Decisions | Decision Markets | Knowledge and Decisions | SCOR Decisions | SCOR Decision Making | SCOR Decision Making Techniques | SCOR Decision Making Skills | SCOR Useful Decision Making | SCOR Decisions Intentions | SCOR Board Decisions | SCOR Research Decisions | SCOR Decision Making Models | SCOR CIO Decisions | SCOR Decisions is a Replacement | SCOR Take Decisions Online | SCOR Decisions Background Information | SCOR Read More

2008 Software Re"solutions"


A new year is upon us and with that, the word “resolution” comes to mind...res-o-l-u-tion – [rez-uh-loo-shun n] - noun 1. a resolve or determination: to make a firm resolution to do something. 2. the act of resolving or determining upon an action or course of action, method, procedure, etc. 3. the mental state or quality of being resolved or resolute; firmness of purpose. 4. the act

list grabber  your Software Selection Resolution list now (and maybe even check it twice) so that you’ll be ready to set the process in motion the minute you sit back down at your desk on January 2 nd , hangover remedy in hand, to start your software selection process. Software Selection Resolution # 1 I promise to gather and prioritize my requirements, and to create a working document that defines all of my requirements. Imagine it: sitting down to create an extensive spreadsheet that you send around to every Read More

Anti-Spam Software: An Effective Way to Fight Spam.


Spam is unsolicited junk mail sent to you or your mail server. People who indulge in such activities are called spammers. These are sent by commercial advertisers who may offer dubious products, get rich schemes, products that do not suit your life style, promote illegal activities, etc. The intent here is to make you spend money. Almost 60% to 70% of spam is related to porn. There is another type of spammer who sends large number of e-mails that flood your mailbox or mail server. This white paper provides information about spam, losses caused by spam, how spam works and suggests key features that a good anti-spam software should have.

list grabber  software should have a list of such words and phrases. Any mail with the words as the subject, should be automatically deleted or Quarantined. You should be able to add or delete words and phrases to the block list. The software should detect such phrases in e-mail body and HTML tags. The software should allow you to enable or disable this feature. BLOCK SPAMMER Another way to beat a Spam is to refuse entry to e-mail IDs that are known Spammers. Software with the following features effectively combats Spa Read More

MAPICS Moving On Pragmatically


While the existing loyal client base and seasoned affiliate channel remains MAPICS’ trump card in these difficult times, the recent moves of a unified product branding combined with addressing issues of its world-class aspiring manufacturing customers should be the way to more effectively sell to and beyond the current prevailing IBM iSeries client base, which is the must for the long-term viability.

list grabber  31, 2001. This comprehensive list of the top 50 technology companies, based on revenue, in Atlanta and surrounding counties is a continuation of the former Fast Tech 50 , which was conducted by Arthur Andersen for 18 years. Then, on October 15, MAPICS announced that Forbes magazine has named it one of the 200 Best Small Companies of 2002 , a compilation of financially strong small-cap businesses. With an overall ranking of 106, MAPICS was reportedly one of only 25 technology companies recognized on the Read More