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Challenges of the Future: The Rebirth of Small Independent Retail in America
By any measure, retailers are overwhelming small businesses. More than 95 percent of all retailers have only one store. Almost 90 percent have sales less than

list of acting actions  And I hope the list of resources that has been assembled for this white paper will help you bring them solidly into place today, tomorrow, and for many years to come. Challenges of the Future The rebirth of small independent retail in America If there is any period one would desire to be born in, is it not the age of revolution; when the old and the new stand side by side, and admit of being compared; when the energies of all men are searched by fear and hope; when the historic glories of the old can be Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » list of acting actions


Frantic Merger-Mania Spiced Up With Vendettas Leaves Customers Anxious Part Two: Analysis Continued
To continue to be healthy, an enterprise software vendor either needs a defendable niche or a large market share. For the latter, acquisitions are often

list of acting actions  suspect behemoths on your list, given many recent success stories of nimble, highly focused vendors in certain markets, whose ROI has been much more tangible and faster than those of large generalist providers. Ignoring these would only defeat the purpose of a due diligence, and would only nurture creation of a few complacent, large vendors' oligopolies. Yet, even if you are comfortable with your vendor's merger, you may want to take an aggressive negotiating stance, given the vendor will likely be more a Read More...
Seven Steps to Flawless Business Intelligence
Business intelligence (BI) capabilities transform vast amounts of data into relevant information that organizations rely on to make decisions and manage

list of acting actions  The Appendix contains a list of suggested Cognos White Papers that address the Cognos 8 BI and its role in avoiding the Fatal Flaws in more detail. ABOUT THE SOURCE Unless otherwise stated, all citations are from the document, Avoid the Five '‘Fatal Flaws of Business Intelligence and Corporate Performance Management, by Bill Hostmann, Frank Buytendijk, and Ted Friedman, Gartner, 2005. You can access the Gartner paper here: www.cognos.com/c8demo-gartner INTRODUCTION BI capabilities-reporting, Read More...
Situational Intelligence: Not Just Another Fancy Term
Recently, Space-Time Insight released Version 4 of what they call the Space-Time Insight Situational Intelligence Suite. For the company, this is not just a

list of acting actions  registers within its customer list organizations such as California ISO, Florida Power & Light, and a recent deal with Ontario’s Hydro One. Why utilities? Organizations in asset-intensive industries such as utilities, oil and gas, and telecommunications need to have access to massive amounts of data in various forms and structures, and from very disparate sources. For example, smart meters, field sensors, weather reports, and even social media channels—their main goal is to make correlations between a Read More...
How the Small Become Mighty
Although small to midsized manufacturers employ more than half of all workers in the US, today’s demand-driven, global economy is challenging them to operate

list of acting actions  and performance data. The list goes on to support one fact—ERP makes SMMs mighty. But what type of ERP system is best suited to the needs of SMMs? Best Choice ERP: What Do Small to Mid-Sized Manufacturers Really Need? In a recent study, the Aberdeen Group found that companies that automate and streamline workflows across multiple sites, including suppliers, partners and manufacturing sites, produced 66% greater improvement in reducing total time to delivery and achieved a more than 10% gain in global ma Read More...
Analysis of Active Voice's Acquisition of PhoneSoft, Inc.
Active Voice will integrate all of PhoneSoft's functionality into their existing

list of acting actions  was selected as a finalist for the Beacon award at Lotusphere 2000 in Orlando, FL for its integration and interoperability with the Lotus Notes Domino platform. ActiveVoice does not have a product specific to Lotus Notes at the present time. With Lotus' recent announcement of 50,000,000 installed clients, Lotus offers a rich environment for 3rd party software. ActiveVoice is acquiring PhoneSoft so that it can sell into one of the richest collaborative messaging server arenas in the world. Active Voice Read More...
Out-of-the-box Integration
Is it is possible for small and medium businesses (SMBs) to achieve levels of application integration historically reserved for large enterprises with deep IT

list of acting actions  of-the-box Integration Is it is possible for small and medium businesses (SMBs) to achieve levels of application integration historically reserved for large enterprises with deep IT pockets? Duplication of data can be eliminated with the right electronic document management system (EDMS). Discover how an EDMS can be integrated with other core business applications to replace paper files and documents, driving efficiency and managing IT costs. Read More...
Never Was A Story Of More Woe Than This Of RJR And Nabisco
The complex maneuvers involved in RJR’s divestiture of Nabisco will prove simple compared to the efforts required to join Kraft and Nabisco in a way that

list of acting actions  Was A Story Of More Woe Than This Of RJR And Nabisco Never Was A Story Of More Woe Than This Of RJR And Nabisco S. McVey - August 2, 2000 Event Summary Like a farmer hurrying to gather crops before the onset of locusts, R. J. Reynolds recently sold its Nabisco food subsidiary to Philip Morris, rival and co-defendant in the Florida lawsuit. Philip Morris will merge Nabisco with Kraft Foods, its $17 billion subsidiary, and expects the combination to produce $600 million in cost-savings over the next Read More...
Brain of Supply Chain System
Advanced planning and optimization makes supply chain systems cost effective. It is the brain of the supply chain because it works on top of all other software

list of acting actions  able to achieve this holistic goal? Hardly! Then what is the solution? Let us have a closer look. Traditional ERP systems are enablers of business activities, including supply chain, largely through their vast number of touch points. They do not have the capability to make plans so that demand is fulfilled with the least amount of cost through supply side activities. On the other hand, specialized SCM systems (the ones that pride themselves to be different from the SCM part of traditional ERP systems) Read More...
The Dollars and Sense of Web Identity Management: How SaaS Cuts the High Costs of Web Access and SSO by 75 Percent
IT infrastructure software has a well-established track record for experiencing frequent cost overruns and missed deadlines. Expensive software and extensive

list of acting actions  Dollars and Sense of Web Identity Management: How SaaS Cuts the High Costs of Web Access and SSO by 75 Percent IT infrastructure software has a well-established track record for experiencing frequent cost overruns and missed deadlines. Expensive software and extensive customization are the key contributors to increasing identity management costs to four or five times more than the price of the initial identity software license. Learn how software as a service (SaaS) can reduce the cost and complexity Read More...
The Challenges of a Business Intelligence Implementation: A Case Study
The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and data warehousing environment with its

list of acting actions  standardized budgets and student lists. Based on the focus group results, a team of core users was chosen to help with the software selection process. This selection extended beyond the simple features and functionality provided by vendors. In addition to the criteria collected, the vendor's scalability, growth, costs, support, and technical expertise were taken into account. Additional vendor criteria to take into account: scalability—the ability to meet the growth requirements of an organization with Read More...
Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0
Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially

list of acting actions  2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0 Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new Read More...
Customer Experience Management: The Value of Moments of Truth
Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers

list of acting actions  Experience Management: The Value of Moments of Truth Customers perceive value based on the experiences they receive—and many big-name companies have tuned into this because they’ve made a connection with customers that transcends the basic functional value they offer. In this first part of a two-part series, learn how traditional customer relationship management (CRM) has often failed in this respect, and how managing customer experiences can drive your revenues. Read More...
The Pain and Gain of Integrated EDI Part One: The Pain of Integrated EDI
The real action is in merging the influx of electronically transmitted data with existing information already being processed within the ERP system, and the

list of acting actions  Pain and Gain of Integrated EDI Part One: The Pain of Integrated EDI The Pain of Integrated EDI There is more to the best-of-breed versus integrated suite dilemma than mere data synchronization between two disparate enterprise applications. Electronic data interchange (EDI) capability, which for some high-volume industries like automotive suppliers has become a unpleasant required, has been made more dangerous by the level of work that must be dedicated to ensure the accuracy of incoming and outgoing Read More...
Survey of SMB Manufacturers: Results Show ERP Contributes to Success
Sage North America today announced the results of a snapshot survey of small to medium business (SMB) manufacturers on the general health of their businesses

list of acting actions  of SMB Manufacturers: Results Show ERP Contributes to Success Sage North America today announced the results of a snapshot survey of small to medium business (SMB) manufacturers on the general health of their businesses and use of their enterprise resource planning (ERP) system. Check out Sage's infographic . In sum, SMB manufacturers have added jobs, are more optimistic than not about the economy, and believe that their ERP system has helped serve their customers’ needs while contributing to the Read More...

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