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Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer
Most of your customers and prospects expect you to be involved in social media@and they’ll be more likely to do business with you if you are. So how do you

list of social networks  Resources Below is a list of a few helpful website and blogs that focus on areas related to social CRM. Brent's Social CRM blog ( http:// crm2.typepad.com ) My blog dedicated to integrating social media, social strategy, and Web 2.0 tools into customer relationship management practices at the SMB level. Sage CRM Solutions ( http://www.sagecrmsolutions.com/ ) Traditional CRM products such as Sage SalesLogix have the capability to incorporate social media and Web 2.0 tools. Visit www.sagecrmsolutions.com Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » list of social networks


AribaLIVE 2012 - Cloud B2B Commerce Coming of Age
After a hiatus of several years, the stars and planets were again aligned for me to be able to attend the AribaLIVE conference in early April 2012. And boy

list of social networks  and functions (e.g., Angie’s List -like ratings and reviews on suppliers) to support the commerce process But it is not just about automating processes using a different technology delivery model. Combined, the three aforementioned traits are rather about extending and creating new processes for more efficient collaboration between enterprises. During his keynote presentation, Vivek Kundra, Executive Vice President of Emerging Markets at salesforce.com, and former US Chief Information Officer (CIO) in Read More...
Single Version of the Truth
Today's enterprise is no longer a single, vertically integrated organization. Globalization, outsourcing, and off-shoring have created an environment where end

list of social networks  speed. [1] See detailed list of functional entities, information needs, and data points in Addendum A of this coming research report. So What Is a SVoT? At the broadest level, an SVoT is conceptually a virtual data repository (although the actual implementation may be highly distributed). This environment should facilitate a digital workspace through which data related to product, customer, supplier, and trading partners is available to all participants in a timely manner. Achieving time synchronization Read More...
From Sentiment to Insight-How Social Networking Can Support Engaged, Customer-Centric Retailing
The advent of social networking sites can help shed light into the dynamics of customer demand. Retailers can choose to tap into consumer sentiment as expressed

list of social networks  Sentiment to Insight-How Social Networking Can Support Engaged, Customer-Centric Retailing The advent of social networking sites can help shed light into the dynamics of customer demand. Retailers can choose to tap into consumer sentiment as expressed on social media networks and get personal with the right customers through the use of sophisticated technology to turn “unstructured” sentiment into usable data that can then be meshed with other internal information to create business insights. Find Read More...
BI State of the Market Report
IT departments rarely know as much about a business as the business people themselves. But business users still depend on IT to deliver answers related to the

list of social networks  the capabilities above and list the functional requirements that support them. Bear in mind that each of these functional requirements is a business user requirement and not an IT or development requirement. Collaboration Collaboration is about being able to share insights and help others to gain insight. These are the main functional requirements for collaboration: the ability to use e-mail, instant messaging (IM) , or short message service (SMS) to send a link to a report, graph, dashboard, etc., to Read More...
Busting Out of the Inbox: Five New Rules of 1to1® E-mail Marketing
Situating e-mail in a multichannel marketing plan is more complicated than it used to be. Where exactly does e-mail fit in the world of blogs, vlogs, and

list of social networks  Out of the Inbox: Five New Rules of 1to1® E-mail Marketing Situating e-mail in a multichannel marketing plan is more complicated than it used to be. Where exactly does e-mail fit in the world of blogs, vlogs, and podcasts—where MSN, Google, and Yahoo! call the shots? Marketers need to understand which strategies and tactics are most effective to ensure that their e-mails will be delivered, opened, and acted upon. BEGINLYX Read More...
Social ERP Emerges, Transforms the Way People Work (Part 2)
In part one of this series, we looked at how and why social media capabilities are impacting enterprise resource planning (ERP) solutions. We looked at the

list of social networks  ERP Emerges, Transforms the Way People Work (Part 2)  In part one of this series , we looked at how and why social media capabilities are impacting enterprise resource planning (ERP) solutions. We looked at the benefits of social media in ERP, social capabilities and features, and also pointed out that user adoption and corporate governance must be considered when rolling out these tools. This second post provides an in-depth look at the different approaches major ERP vendors have taken to Read More...
Attensity Social Analytics Suite
Attensity’s suite of social analytics and engagement applications is built on Attensity's text analytics platform and offers organizations the key

list of social networks  Social Analytics Suite Attensity’s suite of social analytics and engagement applications is built on Attensity's text analytics platform and offers organizations the key capabilities they need to leverage customer conversations as a business asset. Read More...
The Dollars and Sense of Web Identity Management: How SaaS Cuts the High Costs of Web Access and SSO by 75 Percent
IT infrastructure software has a well-established track record for experiencing frequent cost overruns and missed deadlines. Expensive software and extensive

list of social networks  Dollars and Sense of Web Identity Management: How SaaS Cuts the High Costs of Web Access and SSO by 75 Percent IT infrastructure software has a well-established track record for experiencing frequent cost overruns and missed deadlines. Expensive software and extensive customization are the key contributors to increasing identity management costs to four or five times more than the price of the initial identity software license. Learn how software as a service (SaaS) can reduce the cost and complexity Read More...
Nortel Networks
Nortel Networks is an industry leader and innovator focused on transforming how the world communicates and exchanges information. The company is supplying its

list of social networks   Read More...
CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part One: The CRM Selection Challenge
Two of the greatest challenges IT decision makers face when selecting a CRM package is first, having a comprehensive understanding of their functional and

list of social networks  is essentially a laundry list of features and functions. The selection team issues the RFI to vendors that the selection team has either heard of, been told to include from executive management or learned about through general, high-level IT research. Weeks later the RFI responses are returned and the selection team compares the various responses to determine which vendors to invite for demonstrations. The selected vendors comprise the short list. Once vendors on the short list have been contacted, Read More...
Social Media Kit
From small business to global enterprise, social media has taken the corporate world by storm, and it’s here to stay. So what is social media? And how do you

list of social networks   Read More...
The Future of Talent Management: Underlying Drivers of Change
The next generation of talent management practices and solutions will largely be driven by economic evolution, demographic changes, and technology advancements.

list of social networks  Future of Talent Management: Underlying Drivers of Change The next generation of talent management practices and solutions will largely be driven by economic evolution, demographic changes, and technology advancements. These factors are dramatically influencing the way people work, the way companies are organized, and the way talent is managed. This paper explores how current business and talent management processes and technology must evolve in order to effectively deliver business value in the next 5 Read More...
TurnTo Networks


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