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Documents related to » live answering service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

LIVE ANSWERING SERVICE: expertise of individual service delivery personnel, and various other - features - of the proposed solution. Professional services firms can alleviate some of these concerns by attempting to attach more tangible features and benefits to their offerings. In so doing, they can put the prospective client more at ease during the buying process: physically holding a brochure seems to make the service more real ; establishing a fixed price reduces the risk of runaway costs; identifying the actual names of
5/16/2005 12:00:00 AM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

LIVE ANSWERING SERVICE: and you have to deliver on that expectation. The expectation can be very high or very low; the point is that you do not disappoint your customers relative to their expectations.  I sometimes shop at a local discount store. The goods are not high quality, the store is far from clean, I get little or no assistance from the store’s staff, but the prices are great. The last point defines my expectations; they have consistently great prices, so I like the store—they meet my expectations. I also go to a
11/26/2010 8:44:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

LIVE ANSWERING SERVICE: customers: product execution, service delivery, and satisfaction measurement. You’ll be glad you did. This is how I see it.   About Richard D. Hanks and Mindshare Richard D. Hanks is the President of Mindshare Technologies , a leading provider of real-time, automated customer and employee feedback solutions. His experience spans multiple industries and disciplines, including many years as an adjunct professor at Cornell. He is an author and frequent teacher/speaker at trade, academic, and professional
8/3/2009 3:20:00 PM

IFS Wins in Field Service Management » The TEC Blog
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LIVE ANSWERING SERVICE: 360 scheduling, clicksoftware, eam, ericsson, ERP, field service management, fsm, IFS, ifs applications, metrix, Mobile, Project Management, SAP, servicemax, slm, toa technologies, utilities, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-02-2013

Service Parts Planning for Maintenance Management » The TEC Blog
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LIVE ANSWERING SERVICE: Baxter, Clockwork Solutions, eam, Inventory, Logility, maintenance, mca solutions, Oracle, planning, SAP, service parts planning, servigistics, spare parts, Syncron, Valogix, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-07-2010

6 Secrets to Simplify Field Service
Field service can be complex: scheduling technicians, inventory and repair, service contracts, work order management, and more. There are a lot of moving parts—literally! It’s time to simplify. This white paper outlines six secrets that will help streamline your field service organization, delight your customers, and increase your profit margin. Download the white paper and see how ServiceMax can help you get these benefits.

LIVE ANSWERING SERVICE: field service, field service management, FSM software, field service software, field service scheduling software, ServiceMax.
6/11/2013 12:21:00 PM

Software as a Service Is Gaining Ground
Software as a service is the latest incarnation of the hosting model. The demand for cost efficiency, information technology flexibility, and faster return on investment, coupled with new technology advancements, has caused the hosting model to be reborn.

LIVE ANSWERING SERVICE: realize that the hosted delivery model is enjoying a new glorified, (or reinvented, if you prefer) status. Referred to as on-demand , utility computing , or software as a service (SaaS) delivery approaches, hosting has not only achieved buzzword status overnight, but the concept has been gaining ground through real deployments. Hosting was once known as application service provider (ASP), which has negative connotations stemming from the dot.com propaganda, boom and bust, but this term is being
3/14/2006

The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments.

LIVE ANSWERING SERVICE: SAP, roi, saas, software as a service, marketing roi, roi calculator, saas software, asp saas, roi calculation, saas service, calculate roi, roi formula, saas model, saas crm, saas software as a service, erp saas, roi analysis, roi software, saas business, advertising roi, calculating roi, how to calculate roi, measuring roi, saas companies, microsoft saas, project roi, saas application, saas market, saas platform, saas security, saas solutions, what is saas, roi model, roi tool, saas applications, saas architecture, saas sales, tco roi, crm roi, erp roi.
4/27/2010 4:12:00 PM

Rent.com Selects KANA Cloud Offering for Customer Service » The TEC Blog
technology (including phone, e-mail, live and automated chat, Web self-service, and social media). Customers also benefit from flexible “pay-as-you-go” pricing; apart from the initial implementation service, all other costs are paid as part of an annual subscription. KANA Express unifies customer contact records and knowledge resources and automatically delivers contextual help and information when and where it is needed. At the heart of KANA Express is a centralized knowledge base that automatically

LIVE ANSWERING SERVICE: customer engagement, customer experience management, customer service software, industry watch, KANA Express, kana software, service experience management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
26-09-2012

Spencer Technologies Selects IFS Metrix Service Management » The TEC Blog
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LIVE ANSWERING SERVICE: ERP, field service, fsm, IFS, ifs applications, ifs metrix service management, industry watch, Mobile, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-03-2013

Differentiation through Service Excellence
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

LIVE ANSWERING SERVICE: data can help you deliver new service offerings and improve the customer experience. Differentiation through Service Excellence style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM),   Call Center,   Customer Service and Support,   Enterprise Application Integration (EAI),   Systems Integration,   Practices and Business Issues Source: SAP Learn more about SAP Readers who downloaded this white paper also read these popular documents!
10/28/2008 4:55:00 PM


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