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Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

live assistance  mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com introduced a series of Service Cloud solutions including mobile communities, mobile chat, and knowledge base. Salesforce1 Service Cloud, salesforce.com’s customer service platform, is now generally available and pricing starts at $65 per user per month, while the Salesforce1 Mobile App is now Read More...
Software Test Tools
Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gatheri...
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Documents related to » live assistance


SaaS ERP: What You Need to Know for Your Business
Join this webcast and learn how. SaaS compares to on-premise and custom options, and the trade-offs you may face; SaaS allows organizations to reap...

live assistance  Register now for this live Webcast: Looking Beyond SaaS: There's More to Consider When Selecting ERP Webcast: Thursday, December 10 at 11 (EST) Sponsored by SAP   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2009 Read More...
A Marketing Survival Guide
Find out in the white paper data quality: a marketing survival guide.

live assistance  You don't have to live with data problems that spoil your marketing efforts. Find out how to run your organization with clean customer and prospect data. Download your PDF copy of Data Quality: A Marketing Survival Guide today!   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: 514-954-3665, ext. 367. Special Offer Files 2009 Read More...
SYSPRO Cloud ERP Can Help You Quit Smoking
SYSPRO recently announced that Freedom Smokeless, a manufacturer of e-cigarettes, has selected SYSPRO ERP software to facilitate growth. According to the

live assistance  looking to SYSPRO Business Live (a cloud edition, which reportedly prevailed over Plex Systems in this cloud ERP selection) to provide in-depth operational data, including that integrated from barcoding and lot/serial traceability. The company must track products through the system, from receiving to shipments, and control inventories, so it knows when to order raw materials without having to schedule using an Excel file. It is interesting to note that Freedom Smokeless thought the cloud was a great Read More...
Profit from New Generation of BI Dashboards
With the new dashboards, you can more easily...

live assistance  align business processes with live data to provide BI at all organizational levels digest visual information for rapid, effective decision making collaborate between business users, stakeholders, and IT staff In Reaping the Benefits of Next Generation Dashboards , learn how to get the timely, accurate information you need to succeed. Download your PDF copy today.   For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2011 Read More...
Understanding the Planning and Deployment Requirements of Today’s Software-as-a-service Solutions
Midsize businesses are learning the hard way that most enterprise software-as-a-service (SaaS) applications are not truly on-demand, but instead require

live assistance  customers (Table 1): Go Live Assistance (GLA) - A series of assistance workshops, checkpoints, and Q&A sessions designed to help mid-size businesses thru each phase and milestone of the SAP ByD Go-Live methodology. Go-Live Execution (GLE) - A SAP managed deployment project based SAP ByD Go-Live methodology, designed to deliver a fine-tuned business application for mid-size businesses. In addition, the following technical services are also part of the SAP ByD solution: Data Migration : an affordable and Read More...
Ubersmith
Since 2001, Ubersmith built its business on developing and maintaining mission critical software for the web hosting market. With the constant assistance and

live assistance  Since 2001, Ubersmith built its business on developing and maintaining mission critical software for the web hosting market. With the constant assistance and feedback of both industry leading hosting companies and datacenters, Ubersmith’s goals and features have continually been shaped and driven by necessity. Initial development commenced in early 1999 with a simple objective: Provide a way for hosting companies to cut down on manual billing tasks by automatically invoicing and charging their Read More...
HR Tech 2013 Interview: Lisa Rickard, Senior Manager, Product Marketing, Epicor HCM
HCM Analyst Raluca Druta interviews Lisa Rickard, Senior Manager of Product Marketing for Epicor HCM, live on the show floor at the 2013 HR Technology

live assistance  Marketing for Epicor HCM, live on the show floor at the 2013 HR Technology® Conference & Exposition. Listen and find out how how Epicor is responding to its customers’ biggest challenges, what the SMB market is looking for in a human capital management (HCM) solution, and what’s coming up in Epicor HCM. Read More...
Six Misconceptions about Data Migration
A truly successful data migration project involves not only an understanding of how to migrate the data from a technical standpoint, but an understanding of how

live assistance  taken before you go live with the new system. Often it is assumed that because a company needs the most current and up-to-the-minute information in its new system, data migration is performed right before going live. Not so. Rather, data migration is done early, and done often. An initial migration should be one of the first activities following the implementation team’s training. This early migration will help you understand where your data is coming from, the quality and condition of the data, and Read More...
Software Test Tools
Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development

live assistance  requirements to supporting the live system. Some vendors concentrate on a single part of that life cycle. The software test tools knowledge base provides functional criteria you might expect from a testing tool, the infrastructure that supports the tool, and an idea of the market position of the vendor. Read More...
PTC Acquires Atego, Fills Systems Engineering Gaps
During the PTC Live Global 2014 conference, PTC announced that it has acquired Atego, a developer of model-based systems and software engineering applications

live assistance  Gaps During the PTC Live Global 2014 conference, PTC announced that it has acquired Atego , a developer of model-based systems and software engineering applications based in Cheltenham, U.K., for approximately $50 million in cash (2.5 times the company’s 2013 revenues). The acquisition adds to PTC’s portfolio of Windchill product lifecycle management (PLM) and MKS Integrity application lifecycle management (ALM) solutions, and strengthens PTC’s commitment to supporting its customers’ systems Read More...
Del Monte Foods Deploys Kenandy ERP
Kenandy, Inc., a provider of cloud enterprise resource planning (ERP) solutions for global enterprises, recently announced that Natural Balance Pet Foods, Inc.,

live assistance  Monte Foods ,  went live on Kenandy ERP on the acquisition closing date. Del Monte Foods is one of the U.S.'s largest producers, distributors, and marketers of premium-quality branded food and pet products, generating US$3.8 billion in net sales in FY 2013. This was an example of Kenandy ERP being deployed in a two-tier ERP setup. Del Monte explored a new divisional ERP system because the legacy on-premises system ( BPCS , now known as Infor ERP LX ) was complex (and yet with lax financials controls), Read More...
How Do You Choose between SAP and Oracle? Run Them Side by Side
Ansell Limited, an Australia-based global manufacturer of protection solutions, announced that its European, Middle East, and African operations went live with

live assistance  and African operations went live with SAP enterprise resource planning (ERP) software two weeks ago. The company pointed out that although it’s too early to claim a full success, the first results are definitely pretty optimistic.   For anyone who follows ERP selection news, this announcement is nothing unusual. However, the context is surprising.   The thing is: Ansell has just completed implementation of Oracle Fusion ERP software for its North American division. Reportedly, it didn’t go smoothly Read More...
A Response Management Pioneer Offers Its Solution
Kinaxis Inc. is answering the needs of global manufacturers by delivering an on-demand response management service. These services are designed to help

live assistance  increasingly distributed environment and live in a world of constant changes in demand, supply, and product mix. The company’s better-known Kinaxis RapidResponse combines multi-enterprise visibility, collaborative what-if analysis, and on-the-fly decision support to enable frontline manufacturing and cross-enterprise fulfillment teams to take quick and effective action when faced with the inevitable constant changes mentioned above. This means decision makers are able to make the trade-offs and Read More...

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