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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Ariba LIVE 2014—Spotlight on Procurement and Predictive
Ariba LIVE 2014 was the 15th annual customer conference by Ariba, an SAP company, and the largest one thus far with 2,200 attendees. The major themes of this

live email  was the 15th Ariba LIVE conference, it was the very first one with some industry focus—retail, utilities, and banks. The related marquee keynote presenters were Kohl’s—for retail, Deutsche Bank—for financial institutions, and Southern California company Southern Cal Edison—for utilities. A number of breakout sessions talked about how procurement differs among these focus industries. For example, if you think about checks, banks have a lot of contracted volume and these checks must be made to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Software Test Tools

Tools exist to support software testing at all stages of a project. Some vendors offer an integrated suite that will support testing and development throughout a project's life, from gathering requirements to supporting the live system. Some vendors concentrate on a single part of that life cycle. The software test tools knowledge base provides functional criteria you might expect from a testing tool, the infrastructure that supports the tool, and an idea of the market position of the vendor.  

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Technology Evaluation Centers moderates enterprise software sessions at CPA Houston Spring Accounting Expo


Technology Evaluation Centers Inc. (TEC), the leading resource for impartial enterprise software selection announced today that it will be moderating two sessions for the prestigious Houston CPA Society Spring Accounting Expo, being held May 28-29, 2008 at the Houston Reliant Center.

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Building the Small Contact Center


Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

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Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect


I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through social media streams, and to have a debriefing with Jim Norwood, KANA Software’s chief marketing officer (CMO). In a nutshell, last year’s conference was about KANA delivering an end-to-end customer experience (CX) offering, whereas this

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Direct 500, LLC


Direct 500In today's world of highly competitive distribution sales, businesses are looking for ways to improve their call center, estore and catalog sales channels. Direct 500 is designed for organizations with multiple selling channels. Businesses often implement multiple software solutions to meet these many different business requirements. For Example, sales order entry and inventory management, a hosted eCommerce site that is not connected to their ERP software, spreadsheets to track marketing campaigns and many manual processes to overcome the shortcomings of a non-integrated solution. Direct 500 was built on the Sage MAS 500 ERP platform to meet these business needs with a single integrated solution.Call CenterCall centers are usually high volume order entry departments. Speed of entry and accuracy of data is critical. Direct 500 provides an enhanced sales order entry search engine to speed the lookup of current customers or prospects. It provides multi-field lookup using Postal Code, Last Name, Company Name, Phone Number and email address.Once the customer is located, Direct 500 focuses on speed of entry and access to information for the operator. We want the operator to be focused on serving the customer and not worried about the deals and promotions that they need to track on a manual sheet - we have incorporated all of this logic in the sales order entry module.eStore Many distributors offer their products on their website. However, many do not have an estore that is integrated with the ERP software. Ultimately, is serves as a glorified fax machine.The Direct 500 estore is an extension of MAS 500 and the Direct 500 call center capabilities. The business rules for pricing, sales tax, freight, credit card processing and many others that are defined for sales order entry are extended to the estore.MarketingDistributors that sell through multiple channels often face challenges in tracking sales, marketing campaigns and their effectiveness. Direct 500 offers a multi-level source code that tracks how new customers are created and the source of each new order, providing valuable analysis data for the business.Integrating source codes with the Call Center and the eStore provides the business with an effective promotion and analysis tool set. For Example, an email blast with integrated source codes and promotions can automatically take the buyer to a special offer on the eStore, complete the shopping cart with the promotion and place the order in MAS 500 with no interaction from the call center staff.Fulfillment Many distributors that sell through multiple channels are high volume shipping organizations. These companies can live or die by their shipping costs. Address accuracy, shipping and handling calculations and on time delivery determines if these companies thrive or barely survive. Direct 500 provides extensive shipping capabilities focused on simplifying the Call Center and eStore transactions. Shipping methods have been expanded with features to allow shipments by address types, restrictions by postal codes and countries. Shipping charts can be defined by geographical region and level of service. Direct 500 also offers integration to StarShip, allowing customer to have a calculated freight and handling charge straight from the StarShip rate tables. The Direct 500 SolutionThere are many ways multi channel sales organizations can address their individual business requirements. However, addressing the business need as a whole requires a well designed application that provides the company with a call center, estore, marketing and fulfillment business solution.

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NorthHighland


If you’re looking for a consulting firm that lives up to all the clichés, keep looking.We’re different. We live and work where our clients live and work.We guarantee our work. We believe that when you’re really good at what you do, you measure your success by your client’s success. And you shouldn’t have to fly in the people you need to do the job.At North Highland, our consulting business is more evolved. Our consultants, who average 15 years of experience, are at the top of their game. Our clients, some of the largest and most recognizable names in the world, stay with us because they get results. Since 1992 we have grown to 19 offices in the U.S. and Asia, and offer support in Europe and Australia through Highland Worldwide.We’re here to change the way you think about consulting.What can we do for you?

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The Definitive Guide to Engaging Email Marketing


Email is no longer enough. It's engagement that matters.

This guide walks you through the various aspects of building an email marketing campaign, including creating compelling subject lines, formatting and designing your email for mobile devices, managing your mailing list, leveraging social media, and more. Checklists and worksheets are included to help you devise your strategy. Plus there are examples for you to follow.

Targeted and automated marketing efforts can help ensure effective messaging that is trusted, relevant, conversational, coordinated across channels, and strategic. You'll also learn about the metrics that tell you everything about your strategy's success.

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Mail.com's Explosive E-Mail Growth


By the beginning of December 1999 Mail.com had over 10,000,000 established email boxes.

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Surf's Up at Akamai


Akamai has unveiled a killer IPO in a mere 14 months. Its innovative product called FreeFlow delivers website content at stellar speeds. Will it be able to deliver revenue at the same speed it can deliver content?

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Upland Software Announces Version 5.5 of EPM Live 5.5


EPM Live version 5.5 has been announced by Upland Software. EPM Live is a cloud-based project and portfolio management (PPM) and collaboration solution built on Microsoft SharePoint. The enhancements are focused on the user experience in EPM Live and make an already intuitive and collaborative solution even better.

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PTC Live Global 2013: All About Design for “Servitization” —Part One


This was my third time attending the PTC Live Global (formerly PlanetPTC Live) conference, and by now I can say with some conviction that, compared to its large product lifecycle management (PLM) and computer aided design (CAD) software peers, PTC provides the most inspiring keynote presentations by its top executives and customers. There are no flashy marketing gimmicks, overselling, and industry

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