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Pegasystems Raises the (Social and Mobile) Customer Service Bar
In its ongoing competition with IBM, Oracle, Microsoft Dynamics CRM, Moxie Software, salesforce.com, and KANA Software, Pegasystems (a.k.a., Pega), an upbeat

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Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » liveperson chat


Acuity, Inc.
Looking for instant answers? Acuity (formerly iChat) makes software that lets call center representatives chat with customers over the Internet and respond

liveperson chat  Inc. Looking for instant answers? Acuity (formerly iChat) makes software that lets call center representatives chat with customers over the Internet and respond instantaneously to questions via the same technology used to facilitate chat rooms. Its WebCenter Enterprise manages Internet-based customer service sessions by offering self-help, queuing calls to be handled by representatives, and responding to routine questions by e-mail. Founded in 1995, the company initially focused on consumer chat Read More...
TEC Industry Watch: Enterprise Software News for the Week of August 27, 2012
SOFTWARE SELECTIONSMid-sized refractory products manufacturer selects EnterpriseIQ ERP from IQMSIndustry tags: manufacturing

liveperson chat  Industry Watch: Enterprise Software News for the Week of August 27, 2012 SOFTWARE SELECTIONS Mid-sized refractory products manufacturer selects EnterpriseIQ ERP from IQMS Industry tags: manufacturing The reasons why Riverside Refractories Inc. decided to replace its existing ERP system aren't unique—the old legacy system's inflexibility and inability to support manufacturing needs in the changing business environment had started impeding the company's operations. The company selected an ERP solution Read More...
Saba Software: All about People (Cloud) - Part 2
Part 1 of this series introduced Saba Software, a public provider of what it calls “People Cloud,” which constitutes a new class of business-critical software

liveperson chat  Software: All about People (Cloud) - Part 2 Part 1 of this series introduced Saba Software , a public provider of what it calls “People Cloud,” which constitutes a new class of business-critical software that combines enterprise learning, talent management, and collaboration technologies. The post first described the vendor’s slew of industry rewards and accolades at the recent 2011 Enterprise 2.0 conference in Boston and related events. Then, I discussed the need for the “People Cloud” that Read More...
Rent.com Selects KANA Cloud Offering for Customer Service
The announcement that KANA Express, a cloud customer service offering, was selected by Rent.com for improved customer engagement was one of more important

liveperson chat  com Selects KANA Cloud Offering for Customer Service The announcement that KANA Express, a cloud customer service offering, was selected by Rent.com for improved customer engagement was one of more important announcements preceding the recently held KANA Connections 2012 user conference in Las Vegas, where about 180 attendees were able to hear more about the importance of consistent customer experience via multiple channels of communication. The importance of this news is that KANA Software is now Read More...
Saudi Arabian Network Security Provokes Local Considerations
Internet security in Saudi Arabia does not go overlooked. Are the Saudis being over zealous and paranoid, or are they practicing smart network security?

liveperson chat  Arabian Network Security Provokes Local Considerations Event Summary In The Kingdom of Saudi Arabia, the entire Internet backbone is concealed behind a countrywide firewall that is built on Sun Solaris servers using the freeware proxy server known as Squid. The firewall is located at the King Abdul Aziz University for Science and Technology (KACST). To keep foreign nations from viewing various local Saudi websites, the massive firewall blocks TCP/IP ports 80 and 443 for all connections coming into Read More...
The Art of Learning
There was a time when school was the place for learning. Thirty-five years ago—when I was a young girl—children went to schools where the curriculum included

liveperson chat  Art of Learning There was a time when school was the place for learning. Thirty-five years ago—when I was a young girl—children went to schools where the curriculum included such basic subjects as mathematics, reading, writing, and music and the forums available to us consisted of text books, encyclopedias, and newspapers. The global introduction to the personal computer (PC)—as early as the mid 1980’s—gave us a whole new way of learning. Educational study suddenly stretched far beyond the Read More...
Enterprise Feedback Management
Verint Enterprise Feedback Management™ (EFM) offers enterprises online, mobile and SMS survey capabilities, offline mobile applications for iOS enabled

liveperson chat  Feedback Management Verint Enterprise Feedback Management™ (EFM) offers enterprises online, mobile and SMS survey capabilities, offline mobile applications for iOS enabled devices and reporting applications for iPhone, iPad and android devices. At the heart of the EFM solution is a respondent knowledgebase that grows richer with every interaction. It can be used to segment clients, enrich surveys with data you already know, and control contact frequency to prevent over-surveying. The Read More...
What Is SPAM And How To Stop It
From a user perspective there is no user-friendly SPAM blocking solution.

liveperson chat  Is SPAM And How To Stop It SPAM Defined At the most basic level SPAM is unsolicited electronic communication. End users are frustrated by the vast amounts of junk mail in their inboxes, while ISPs and corporations struggle to block SPAM attacks . In March of 1998 AOL released their 10 Most Wanted Spammer List . The list includes the names of Internet users who continue to send unsolicited e-mail in bulk format. Examples Include: Notoriously Nasty Spammer Subject Line: Free - Over 7400 Adult Read More...
Using Social Media Tools for Recruiting Talent
Boy, we have come a long way in the search for talent. Long gone are the days where company’s would place an advertisement in the classified ad section of their

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Telligent Acquires the Messaging and Collaboration Solution Zimbra
Telligent has acquired Zimbra from VMware. According to the press release, Telligent will be merging with Zimbra and eventually change its name to Zimbra. The

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Help Is on the Line for Call Center Challenges
Call centers typically struggle with two major issues: ensuring high quality multi-channel communication and dealing with high employee turnover.Multi

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Three Tips for PLM Boot Camp ’09 Attendees
PLM Boot Camp ’09 is coming in one week. As one of the committee members for this event, I’m delighted to provide three tips to those who are planning to attend

liveperson chat  Tips for PLM Boot Camp ’09 Attendees PLM Boot Camp ’09 is coming in one week. As one of the committee members for this event, I’m delighted to provide three tips to those who are planning to attend this two-day virtual conference. Tip #1: Prepare to See a “Different” PLM PLM Boot Camp ’09 is obviously focused on product lifecycle management (PLM). However, it also has vertical foci: the fashion and consumer products industries. If a couple of years ago I had been told there would be Read More...
It’s a Portal...AND It;s a Gateway
AOL has partnered with Gateway to develop a line of Internet-ready Linux desktop appliances based on the Netscape 6 browser.

liveperson chat  aol,desktop appliance,America Online and logo,Gateway,Instant AOL,AOL Time Warner,AOL's CompuServe division,AOL 5.0 CD,AOL Gateway desktop appliance,Internet appliances,remote desktop appliance Read More...
Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

liveperson chat  Software-Promoting Social and Multichannel Customer Service Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer” can be heard—it gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people in organizations at the right time. As part of the push to focus on its social software platform, the Read More...

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