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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 liveperson chat


IBM’s Marketplace Solutions: Is Ariba Not Enough?
IBM trains its sights on helping businesses create online marketplaces. But, we ask our staff prognosticator, isn’t that what partner Ariba does?

liveperson chat  Marketplace Solutions: Is Ariba Not Enough? IBM’s Marketplace Solutions: Is Ariba Not Enough? D. Geller - June 8, 2000 Event Summary IBM announced the WebSphere Commerce Suite, Marketplace Edition to help businesses build scalable marketplaces. Among the functions of the software are a variety of dynamic trading models, aggregated catalogs, secure membership registration, and business intelligence and reporting functions. A particular and notable feature of the software is that it fully

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Altrec Takes E-commerce to Extremes


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What Is SPAM And How To Stop It


From a user perspective there is no user-friendly SPAM blocking solution.

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KANA Software and Ciboodle Join Forces for Customer Experience Perfection


The multi-channel customer experience management software market represents an attractive US$5 billion-plus market opportunity, which IDC recently forecast to grow at between 5 to 12 percent through 2015 (a 6 percent compound annual growth rate [CAGR]) within the larger overall customer relationship management (CRM) space. To that end, in July 2012, KANA Software, a longstanding customer service

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VAI Unveils S2K Smart Center Social User Experience


VAI, a provider of enterprise resource planning (ERP) software to the midmarket, announced S2K Smart Center, a configurable Web-based user experience that supports single sign-on, common navigation, and uniform look-and-feel across VAI’s family of S2K ERP software solutions. The solution also offers seamless navigation across multiple applications deployed on-premises or in the cloud.

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Collaborative Commerce: ERP, CRM, e-Proc, and SCM Unite! A Series Study: IFS - Part 1 of 2


IFS arrived over five years ago on U.S. shores, with a Christmas-bag full of software components that run from the front-office to back-office and back again. They’re here to play, to get recognized, and win some big Collaborative Commerce engagements. We’ll see if they’ve got the stuff to do it.

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Acuity, Inc.


Looking for instant answers? Acuity (formerly iChat) makes software that lets call center representatives chat with customers over the Internet and respond instantaneously to questions via the same technology used to facilitate chat rooms. Its WebCenter Enterprise manages Internet-based customer service sessions by offering self-help, queuing calls to be handled by representatives, and responding to routine questions by e-mail. Founded in 1995, the company initially focused on consumer chat programs, but it has sold off its ichat product line and redesigned its technology for corporate customer service use. Customers include Lucent and drugstore.com. Acuity is a subsidiary of software maker Quintus Corporation.

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SCT Corporation Means (e)Business For Process Manufacturing


SCT has announced more e-commerce offerings for the process industries, including an expanded vision for their iProcess.sct solution called 'Collaboration in Process' which is based on recognition that process manufacturers and distributors will increasingly go to market as members of competing commerce networks. New product announcements include additional e-CRM capabilities, and an announced relationship with IBM that combines SCT’s products with IBM’s hardware, software, and services.

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Jive Announces Acquisition of Meetings.io and Producteev


Seeking to incorporate real-time communication and social task management into its social business platform, Jive Software has acquired Meetings.io and Producteev. Meetings.io's platform facilitates human interaction with its capability to create video and chat connections instantly, through a web browser. In addition, the platform can be accessed from anywhere across the world without sign ups or

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Pegasystems Raises the (Social and Mobile) Customer Service Bar


In its ongoing competition with IBM, Oracle, Microsoft Dynamics CRM, Moxie Software, salesforce.com, and KANA Software, Pegasystems (a.k.a., Pega), an upbeat provider of business process management (BPM) and customer relationship management (CRM) solutions, announced the latest version of its process-centric CRM solution. The latest release, Customer Process Manager (CPM) enables real-time

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Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview


The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these

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