X
Browse RFP templates
Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the success of your software selection project.
Browse Now


Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 liveperson chat


IBM’s Marketplace Solutions: Is Ariba Not Enough?
IBM trains its sights on helping businesses create online marketplaces. But, we ask our staff prognosticator, isn’t that what partner Ariba does?

liveperson chat  Marketplace Solutions: Is Ariba Not Enough? IBM’s Marketplace Solutions: Is Ariba Not Enough? D. Geller - June 8, 2000 Event Summary IBM announced the WebSphere Commerce Suite, Marketplace Edition to help businesses build scalable marketplaces. Among the functions of the software are a variety of dynamic trading models, aggregated catalogs, secure membership registration, and business intelligence and reporting functions. A particular and notable feature of the software is that it fully

Read More


Browse RFP templates

Visit the TEC store for RFP templates that can save you weeks and months of requirements gathering, and help ensure the succes of your software selection project.

Browse Now
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » liveperson chat

Altrec Takes E-commerce to Extremes


Altrec is a startup E-commerce website that takes aim on the upscale outdoor recreation market. In this interview Altrec's CTO discusses the initial technology decisions on which the company's infrastructure is based.

liveperson chat  Takes E-commerce to Extremes Company Overview Altrec.com aims to be the place to go to get the tools information and inspiration to tackle all of your outdoor endeavors. They offer a variety of outdoor clothing and equipment and a full range of information and entertainment for those with an interest in outdoor activities. Interview This interview with David P. Geller, Altrec's CTO, was conducted by TEC's Penny Catz. Mr. Geller was previously Director of News & Entertainment Engineering at Starwave Read More

What Is SPAM And How To Stop It


From a user perspective there is no user-friendly SPAM blocking solution.

liveperson chat  Is SPAM And How To Stop It SPAM Defined At the most basic level SPAM is unsolicited electronic communication. End users are frustrated by the vast amounts of junk mail in their inboxes, while ISPs and corporations struggle to block SPAM attacks . In March of 1998 AOL released their 10 Most Wanted Spammer List . The list includes the names of Internet users who continue to send unsolicited e-mail in bulk format. Examples Include: Notoriously Nasty Spammer Subject Line: Free - Over 7400 Adult Read More

KANA Software and Ciboodle Join Forces for Customer Experience Perfection


The multi-channel customer experience management software market represents an attractive US$5 billion-plus market opportunity, which IDC recently forecast to grow at between 5 to 12 percent through 2015 (a 6 percent compound annual growth rate [CAGR]) within the larger overall customer relationship management (CRM) space. To that end, in July 2012, KANA Software, a longstanding customer service

liveperson chat  Software and Ciboodle Join Forces for Customer Experience Perfection The multi-channel customer experience management software market represents an attractive US$5 billion-plus market opportunity, which IDC recently forecast to grow at between 5 to 12 percent through 2015 (a 6 percent compound annual growth rate [CAGR]) within the larger overall customer relationship management (CRM) space. To that end, in July 2012, KANA Software , a longstanding customer service software provider, which has lately Read More

VAI Unveils S2K Smart Center Social User Experience


VAI, a provider of enterprise resource planning (ERP) software to the midmarket, announced S2K Smart Center, a configurable Web-based user experience that supports single sign-on, common navigation, and uniform look-and-feel across VAI’s family of S2K ERP software solutions. The solution also offers seamless navigation across multiple applications deployed on-premises or in the cloud.

liveperson chat  Unveils S2K Smart Center Social User Experience VAI , a provider of enterprise resource planning (ERP) software to the midmarket, announced  S2K Smart Center , a configurable Web-based user experience  that supports single sign-on, common navigation, and uniform look-and-feel across VAI’s family of  S2K ERP software solutions. The solution also offers seamless navigation across multiple applications deployed on-premises or in the cloud. Traditional ERP systems can often hinder productivity by Read More

Collaborative Commerce: ERP, CRM, e-Proc, and SCM Unite! A Series Study: IFS - Part 1 of 2


IFS arrived over five years ago on U.S. shores, with a Christmas-bag full of software components that run from the front-office to back-office and back again. They’re here to play, to get recognized, and win some big Collaborative Commerce engagements. We’ll see if they’ve got the stuff to do it.

liveperson chat  Commerce: ERP, CRM, e-Proc, and SCM Unite! A Series Study: IFS - Part 1 of 2 Collaborative Commerce: ERP, CRM, e-Proc, and SCM Unite! A Series Study: IFS - Part 1 of 2 R. Garland - October 22, 2001 Introduction  In the early 90's, ERP came of age. Everyone had to have the functionality ERP packages promised. Since then, as Web and Internet technologies have matured, CRM on the front end, and e-Procurement and Supply Chain Management on the back end, these packages have come into their own. Read More

Acuity, Inc.


Looking for instant answers? Acuity (formerly iChat) makes software that lets call center representatives chat with customers over the Internet and respond instantaneously to questions via the same technology used to facilitate chat rooms. Its WebCenter Enterprise manages Internet-based customer service sessions by offering self-help, queuing calls to be handled by representatives, and responding to routine questions by e-mail. Founded in 1995, the company initially focused on consumer chat programs, but it has sold off its ichat product line and redesigned its technology for corporate customer service use. Customers include Lucent and drugstore.com. Acuity is a subsidiary of software maker Quintus Corporation.

liveperson chat  Inc. Looking for instant answers? Acuity (formerly iChat) makes software that lets call center representatives chat with customers over the Internet and respond instantaneously to questions via the same technology used to facilitate chat rooms. Its WebCenter Enterprise manages Internet-based customer service sessions by offering self-help, queuing calls to be handled by representatives, and responding to routine questions by e-mail. Founded in 1995, the company initially focused on consumer chat Read More

SCT Corporation Means (e)Business For Process Manufacturing


SCT has announced more e-commerce offerings for the process industries, including an expanded vision for their iProcess.sct solution called 'Collaboration in Process' which is based on recognition that process manufacturers and distributors will increasingly go to market as members of competing commerce networks. New product announcements include additional e-CRM capabilities, and an announced relationship with IBM that combines SCT’s products with IBM’s hardware, software, and services.

liveperson chat  mes software,bpmn software,srm software,online inventory management,mrp software,process mapping software,workflow systems,planning production software,inventory control system,supply chain systems,manufacturing simulation,lean assembly,supply chain consulting,process mapping tool,net workflow engine Read More

Jive Announces Acquisition of Meetings.io and Producteev


Seeking to incorporate real-time communication and social task management into its social business platform, Jive Software has acquired Meetings.io and Producteev. Meetings.io's platform facilitates human interaction with its capability to create video and chat connections instantly, through a web browser. In addition, the platform can be accessed from anywhere across the world without sign ups or

liveperson chat  Announces Acquisition of Meetings.io and Producteev Seeking to incorporate real-time communication and social task management into its social business platform, Jive Software has acquired Meetings.io and Producteev . Meetings.io's platform facilitates human interaction with its capability to create video and chat connections instantly, through a web browser. In addition, the platform can be accessed from anywhere across the world without sign ups or downloads. Producteev has developed a Read More

Pegasystems Raises the (Social and Mobile) Customer Service Bar


In its ongoing competition with IBM, Oracle, Microsoft Dynamics CRM, Moxie Software, salesforce.com, and KANA Software, Pegasystems (a.k.a., Pega), an upbeat provider of business process management (BPM) and customer relationship management (CRM) solutions, announced the latest version of its process-centric CRM solution. The latest release, Customer Process Manager (CPM) enables real-time

liveperson chat   Read More

Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview


The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these

liveperson chat  Sword Ciboodle and SAS Analytics Intelligent Contact Center: Product Overview The market for contact center solutions is divided between customer relationship management (CRM) solutions and call center solutions, typically from different providers. On top of that, business intelligence (BI) vendors offer tools and add-ons to analyze contact center data. This means that if you require “the complete package,” you’ll need two or three different solutions. Naturally, these solutions will not always Read More

Should You Cut Back or Freeze IT Spending in a Recession?


With little doubt that the US economy is in or near recession, the big question now is whether we’re heading into a global credit freeze and financial meltdown. If the worst happens, all bets are off—we’ll be pretty much in uncharted territory. But if we do manage to escape with nothing more severe than a typical recession, what approach should you take towards IT spending? The usual

liveperson chat  You Cut Back or Freeze IT Spending in a Recession? With little doubt that the US economy is in or near recession, the big question now is whether we’re heading into a global credit freeze and financial meltdown. If the worst happens, all bets are off—we’ll be pretty much in uncharted territory. But if we do manage to escape with nothing more severe than a typical recession, what approach should you take towards IT spending? The usual knee-jerk response in a recession is to cut back or freeze Read More

Facebook Eyeing Enterprise Social Networking


The Financial Times reports that Facebook is secretly developing a social Web site for the enterprise called "Facebook at Work"—allowing users to keep their personal profile separate from their professional profile. Get the details in P.J.'s write-up.

liveperson chat  Eyeing Enterprise Social Networking Facebook is secretly developing a new business-oriented social Web site called Facebook at Work that will allow users to keep their personal profile separate from their professional profile reported the Financial Times. The new site will look very much like the “personal” Facebook, with a newsfeed and groups, and will allow users to chat with colleagues, connect with professional contacts, and collaborate over documents and processes.   Facebook's new serv Read More

It’s a Portal...AND It;s a Gateway


AOL has partnered with Gateway to develop a line of Internet-ready Linux desktop appliances based on the Netscape 6 browser.

liveperson chat  aol,desktop appliance,America Online and logo,Gateway,Instant AOL,AOL Time Warner,AOL's CompuServe division,AOL 5.0 CD,AOL Gateway desktop appliance,Internet appliances,remote desktop appliance Read More

Has KANA Gotten Its Mojo Back? - Part 1


In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service they provide. Zappos and its “Powered by Service” tagline is a crown example. Many vendors that offer customer service software solutions, especially those that bundle customer relationship management (CRM) with

liveperson chat   Read More