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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 loadrunner guide pdf


Finance and Accounting Solutions Buyer’s Guide for Small to Medium Enterprises
In plain, easy-to-follow language, finance accounting solutions buyer's guide for small to medium enterprises will bring you up to speed in the bas...

loadrunner guide pdf  and Accounting Solutions Buyer’s Guide for Small to Medium Enterprises Business software may be one of the greatest productivity tools you can get your hands on. But if you're not an expert, selecting the right software can be a real nightmare. Here's an excellent buyer's guide to help you out if you're a small to medium business (SMB) interested in a finance and accounting enterprise resource planning (ERP) package. In plain, easy-to-follow language, Finance Accounting Solutions Buyer's Guide

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » loadrunner guide pdf

ERP: A Layman’s Guide


Every enterprise resource planning (ERP) implementation comes with risks. But a seven-figure price tag and a painful multiyear deployment don’t have to be part of the package. This layman’s guide to ERP discusses how various industries, trends, challenges, and new tools are reshaping the ERP landscape. By developing an in-depth understanding of the technology, its benefits, and its risks, every organization can achieve ERP success.

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2011 Customer Relationship Management Buyer's Guide: Innovations in CRM


Customer relationship management (CRM) has matured, and offers more choices than ever before. This buyer’s guide reviews the latest innovations in this software space, focusing on cloud, mobile, and social options, and includes a section on the range of customer-centric and process-oriented add-ons and applications available. The guide also includes valuable CRM resources, case studies, and a directory of CRM vendors.

This buyer’s guide will show what CRM vendors are doing to differentiate themselves from the competition through innovation. We will first describe some of the major innovations in the CRM space (e.g., cloud computing, social media and collaboration tools, mobile technology, and extended functionality), and then review their advantages and disadvantages. For each category of innovation, the guide will illustrate with real- life examples how CRM vendors provide innovative solutions to their customers and the associated benefits.

Innovation in the CRM world can be approached from two main perspectives: innovations in software, which affect the way companies manage their relationships with their customers (e.g., the ability to analyze customer feedback, for better customer service and even product development), and innovations in the market, which affect the accessibility and usability of CRM solutions (e.g., having CRM functionality available in the cloud or on a mobile device). And as the two qualities are interconnected (innovation in one arena generally leads or responds to innovation in the other), this guide focuses equally on innovations in CRM software and in new delivery models, such as cloud computing and mobile.

Throughout this guide, we consider CRM to be more than a set of tools and solutions that companies use to facilitate their interactions with customers. A complete CRM implementation includes strategies and best practices that companies define and apply in order to attract and retain customers.


Table of Contents


Preface

Customer Relationship Management: A Buyer’s Guide

TEC CRM Resources

Casebook

KANA Software Customer Success Story
Yahoo! Listens Proactively to Customers to Deliver Good Experiences

1C-Rarus Customer Success Story
1C:Enterprise 8 Implementation for Gazprom Neft–Tyumen

HarrisData Customer Success Story
Leading Manufacturer Employs RTI Software’s Closed Loop CRM to Manage Its Nationwide Customer Service Initiative

Infinity Info Systems Customer Success Story
Infinity Info Systems Streamlines Workflow for Leading Wealth Management Firm Halbert Hargrove

Microsoft Dynamics CRM Customer Success Story
Microsoft Dynamics CRM Gives BioMedix Vascular Solutions Better Insight into Business Execution

Microsoft Dynamics CRM Customer Success Story by Ignify
Microsoft Dynamics CRM Gives Foreign Currency Exchange Company a 360-degree View of Customers and Business Operations

SugarCRM Customer Success Story
USA FACT Drives Higher Revenues with Sugar ProfessionalTM and Empowers Sales On-the-go with Sugar MobileTM


Vendor Directory

SAP Special Report


Download the full copy of the TEC 2011 CRM Buyer’s Guide for large enterprises and SMBs.



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CRM Innovations


BI for Large Enterprises

CRM innovations can be classified into four major categories: cloud computing, mobile, social, and extended functionality. Each category uses different technologies to address the needs of customer-focused companies and respond to changes in customer behavior. Many vendors innovate in two or more of these categories; others focus on one category (e.g., some traditional CRM vendors do not yet offer a cloud-computing delivery model or social functionality, but they have created strong mobile versions of their solutions).

Most of the innovative initiatives in the CRM space are contained within these four categories (but innovations are by no means limited to these categories). We consider these categories to be of the utmost importance—and this guide will focus on them— because they greatly affect the way companies manage their relationships with customers (existing or potential).



Download the full copy of the TEC 2011 CRM Buyer’s Guide for large enterprises and SMBs.

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PDF/A and the Document Retention Landscape


PDF is a widely used yet still limited document storage format. PDF/A, an internationally standardized version of PDF, provides further long-term stability of archived data, while permitting users to customize methodologies. However, knowledge managers should ask what software tools must be used in conjunction with PDF/A to ensure electronic archival material is accessible, searchable, and reliable in the long term.

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Business.com Guide to Phone Systems


A telephone system is a pivotal part of any business, regardless of the size or type of business looking to install the system. In the past, only large companies could afford sophisticated systems. However, many system providers now offer telephone systems that will fit the needs of a small company, while remaining within its given budget range. Learn more about the different types of systems available.

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The Definitive Guide to Engaging Email Marketing


Email is no longer enough. It's engagement that matters.

This guide walks you through the various aspects of building an email marketing campaign, including creating compelling subject lines, formatting and designing your email for mobile devices, managing your mailing list, leveraging social media, and more. Checklists and worksheets are included to help you devise your strategy. Plus there are examples for you to follow.

Targeted and automated marketing efforts can help ensure effective messaging that is trusted, relevant, conversational, coordinated across channels, and strategic. You'll also learn about the metrics that tell you everything about your strategy's success.

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A Guide to Software Test Tools


Testing a system well is harder than building it. In the face of new risks introduced by the ever-increasing complexity of software and hardware, test tools may be your only practical way to be confident that you've got just what you paid for. From gathering the initial requirements to supporting the system after it has been deployed, test tools are available to support all phases of a project. This article looks at the ways that test tools can be used to design, code, and (of course) test a system.

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Enterprise Software Selection Guide


Selecting an enterprise software solution takes time, energy, and resources. During the selection process, vendors present their products and services in the best possible light, leaving you to separate real functionality from marketing hype. In this guide, you’ll discover a three-phase methodology for objectively researching, evaluating, and selecting the best software solutions for your company.

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A Short Guide to a Faster WAN


Wide area networks (WANs) are essential to the majority of businesses, enabling effective communications within the organization and with customers, partners, and suppliers. As more bandwidth-intensive applications are added to the mix, these networks are expected to handle the extra load—which can decrease its performance. Ensuring WAN usage is well-managed eliminates unwanted traffic and accelerates business activity.

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TEC 2014 Mobile BI Buyer's Guide


Once considered a nice-to-have, mobility is now standard in most business intelligence (BI) applications. Most traditional BI and analytics software providers have a complementary mobile offering, and new software offerings are emerging that provide BI functions solely for mobile platforms. This buyer’s guide surveys the mobile BI landscape and describes some of the more important solutions in this space. This guide will help you understand the various types of software offerings on the market, give you insight into what your peers are looking for in mobile BI solutions, provide an overview of the main features and functions of mobile BI solutions, and show you how these solutions can help you transform your business.

Business intelligence (BI) has been overrun by mobile technology usage—once considered a nice-to-have, mobility is now standard in most BI applications. Most traditional BI and analytics software providers have a complementary mobile offering, and new software offerings are emerging that provide BI functions solely for mobile platforms.

This buyer’s guide surveys the mobile BI landscape and describes some of the more important solutions in this space. This guide will help you understand the various types of software offerings on the market, give you insight into what your peers are looking for in mobile BI solutions, provide an overview of the main features and functions of mobile BI solutions, and show you how these solutions can help you transform your business.

The buyer’s guide further presents a breakdown of standard mobile BI product functionality and details how a select list of vendors supports those requirements.

Lastly, the guide presents a range of real-life case studies that highlight client successes and thought leadership about relevant BI issues and challenges, and the solutions vendors are offering to address them.



Table of Contents


Preface

About this Guide

Mobile BI: State of the Market

BI on the Go

Mobile BI Product Evaluation

Technology Trends in Mobile BI

TEC Resources for Mobile BI

Casebook

IBM Customer Success Story: Point Defiance Zoo & Aquarium

IBM Product Profile: Ensuring the Security of Your Mobile Business Intelligence

MicroStrategy Customer Success Story: Mobile BI Meets High Fashion

SAP Solution Brief: Accelerate Business Intelligence Adoption with Interactive, Mobile Dashboards

SAP Infographic: The Advantages of A Single Comprehensive BI Platform

Tableau Thought Leadership: Best Practices for Mobile Business Intelligence

Transpara Customer Success Story: Maximizing Operational Performance at National Grid

Transpara Customer Success Story: Western Power Deploys Visual KPI Enterprise-wide for Improved Tracking of Operational Performance

QlikTech Customer Success Story: Illes Brings a Better Experience to Its Customers with QlikView on iPad

QlikTech Product Profile: QlikView on Mobile: Beyond Reporting 76 Vendor Directory


Vendor Directory


Download the full copy of the TEC 2014 Mobile BI Buyer’s Guide.



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Mobile BI: State of the Market



Mobility in the Workplace

According to recent reports from Ericsson, data traffic through mobile devices increased by 28 percent globally between Q3 and Q4 of 2012, with 140 million new mobile subscriptions in Q4 of 2012. Mobile subscriptions worldwide had grown at a pace of 8 percent year over year by Q1 of 2013, and the number of mobile broadband subscriptions grew at a rate of 45 percent to reach around 1.7 billion. At this point, it is fair to say that the world has turned mobile, and there is no turning back. While regions such as Africa and Asia Pacific are seeing tremendous growth, there is no region in the world that has not seen important growth in mobile subscription rates. Mobile devices have been assimilated globally, and are here to stay.

As mobile devices gain a stronghold of virtually every aspect of life—we use them to communicate, play, read, buy, and even to wake up each morning—they have also come to play a big role in the workplace. Mobile devices can be used to perform common office tasks, such as sending e-mail, but they are increasingly being used to gain critical insight into business processes and help companies better service their customers. As software providers are adding mobile versions of their enterprise software solutions to their portfolios, organizations can realize the potential that these technologies offer in many areas of the business, such as customer relationship management (CRM), field service management (FSM), enterprise resource planning (ERP), and business analytics, to name a few. As a result, many mobile services have become a commodity and hence essential components for the operations of many organizations.

According to a recent Citrix Enterprise Mobility Report, companies of all sizes are already managing a large portfolio of mobile applications in their workflow. According to the survey the report is based on, organizations of all sizes have already incorporated, on average, 216 mobile applications into their departments, while small organizations use an average of 21 mobile apps and medium-sized companies use 141 mobile apps. Some organizations report having up to 337 mobile apps already in use.


Download the full copy of the TEC 2014 Mobile BI Buyer’s Guide.

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PBX Buyer’s Guide


Private branch exchange (PBX) is a business telephone exchange for a specific business or office, rather than a system operated by an external carrier or telephone company. If you are interested in purchasing a PBX phone system, this guide will help you understand the features of a PBX system, give you an idea of the different kinds of PBX systems there are, and how to find the best one for your business.

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