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Running and Optimizing the Business of IT: The SAP Best-practices Approach
IT has long been seen as one of the best ways to address the challenges of the business environment. Yet the complexity and rigidity of IT infrastructure keep

loadrunner knowledge base  HP and the SAP LoadRunner application by HP for testing and the SAP Central Process Scheduling application by Redwood for management of batch jobs across heterogeneous systems. In addition, Wily Introscope and BMC AppSight are both tightly integrated with SAP Solution Manager to support root cause analysis. To facilitate usability across multiple use cases, SAP Solution Manager includes rolebased work centers that provide a consistent representation of covered ALM functionality and information needed to Read More...
Product Lifecycle Management (PLM)
This comprehensive product lifecycle management (PLM) knowledge base models modern product and design-related aspects of PLM for both discrete and process industries. It details product development...
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Documents related to » loadrunner knowledge base


KnowledgeWorker
KnowledgeWorker@ is an enterprise content management (ECM) solution designed for the mid-market. Accessible via a web browser or MS Office and Outlook

loadrunner knowledge base  knowledge worker,what is a knowledge worker,what is knowledge worker,core knowledge worker,definition of knowledge worker,knowledge worker models,what is knowledge worker international management Read More...
DynaFlow Modeling & Workflow Solutions
DynaFlow Modeling and Workflow Solutions Inc., founded in 1997, focusses on the domains of enterprise modeling, workflow management, and knowledge management

loadrunner knowledge base  Modeling & Workflow Solutions DynaFlow Modeling and Workflow Solutions Inc., founded in 1997, focusses on the domains of enterprise modeling, workflow management, and knowledge management, in relation to business re-engineering initiatives and ERP implementations. DynaFlow's mission is to support total process management solutions such as Baan-DEM, target enterprise methodology, and its own EZ-Process product suite. Additionallly, DynaFlow focusses on modeling with respect to projects related to Read More...
InfiniteKM: Knowledge Management for Sales Channels and Contact Centers
InfiniteKM, a cloud (and on-premise)-based sales and service enablement platform, helps organizations’ sales channels and contact centers run smoothly and

loadrunner knowledge base  Knowledge Management for Sales Channels and Contact Centers InfiniteKM,  a cloud (and on-premise)-based sales and service enablement platform , helps organizations’ sales channels and contact centers run smoothly and optimally. The platform has been developed by Infinite Media, and has evolved over the 15 years of experience the vendor has amassed working with some of the best-known brands in the world, such as Xerox, GE Mabe, ScotiaBank, John Hancock, Microsoft, LG, etc., helping companies Read More...
Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

loadrunner knowledge base  Self-Service Leverages the Knowledge Base to Improve Customer Interactions Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VSS works effectively when it is integrated with the overall service strategy, encompassing not only web self-service, but also assisted (i.e., e-mail, chat) and full-service (i.e., agent) strategies. Consumers desire to interact Read More...
Knowledge at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company
Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and

loadrunner knowledge base  at the Point of Action: 6 Ways to Make Sure Your Customers Love Your Company Exceptional customer experiences revolve around one central principle: knowledge at the point of action (KAPA). Learn how your marketing, customer service, and sales systems can work together to drive customer loyalty and advocacy. Read More...
Epicor ERP: Financial Packages Competitor Analysis Report
This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and

loadrunner knowledge base  ERP: Financial Packages Competitor Analysis Report This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and receivable, reporting, and other bookkeeping requirements. This knowledge base in particular, offers a view on enterprise financial packages, which can complement an existing ERP system. Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

loadrunner knowledge base  a Customer-centric Enterprise Knowledge Base for Improved Customer Support Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these resources directly—rather Read More...
Uncovering Insight Hidden in Text: How Unstructured Data Analysis Is Helping IT Deliver Knowledge
With business units demanding more access to corporate data, IT is pressured to deliver. Yet current business intelligence (BI) and data warehouse systems only

loadrunner knowledge base  Insight Hidden in Text: How Unstructured Data Analysis Is Helping IT Deliver Knowledge With business units demanding more access to corporate data, IT is pressured to deliver. Yet current business intelligence (BI) and data warehouse systems only examine specific quantifiable data. Find out how IT professionals can gain a better understanding of how to integrate key information from text-based sources, such as forms, e-mail, blogs, and research into their data warehouse environment to enhance BI. Read More...
Meridian Global LMS
Meridian Global LMS is an online learning and knowledge management platform that integrates courseware delivery, administrative reporting and documentation

loadrunner knowledge base  Global LMS Meridian Global LMS is an online learning and knowledge management platform that integrates courseware delivery, administrative reporting and documentation, knowledge mapping, competency management, collaboration tools, knowledge capture, and performance management. Meridian Global LMS is compliant with industry standards, such as Aviation Industry Computer-based Training Committee (AICC) and Sharable Content Object Reference Model (SCORM) standards, allowing the seamless integration of Read More...
An Overview of the Knowledge Based Selection Process
The TechnologyEvaluation.Com’s (TEC) Knowledge Based Selection Process is a multi-part comprehensive analysis of a vendor’s tactical, strategic and qualitative

loadrunner knowledge base  Overview of the Knowledge Based Selection Process An Overview of the Knowledge Based Selection Process B. Spencer, J. Diezemann & J. Dowling - March 15, 2001 Introduction The TechnologyEvaluation.Com's (TEC) Knowledge Based Selection Process is a multi-part comprehensive analysis of a vendor's tactical, strategic and qualitative measures as compared to the specific business and technology needs of our clients. The selection process encompasses nine process steps: Capability Assessment/Request for Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

loadrunner knowledge base  Management: The Core of Service Resolution Management Today's businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Read More...
Getting Past Third Base with Your Consultant
You have a consultant booked. The booking is for the installation of and training on a new system, or perhaps an upgrade or augmentation of an existing system

loadrunner knowledge base  Past Third Base with Your Consultant You have a consultant booked. The booking is for the installation of and training on a new system, or perhaps an upgrade or augmentation of an existing system. There are several techniques that will enable you to reap maximum return on this investment, and they start long before you first clap eyes on your consultant. Here’s a scenario: you’re reasonably happy with the out-of-the-box reports your system spits out, but you want more from them. You could pay yo Read More...
Coda Financials: Financial Packages Competitor Analysis Report
This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and

loadrunner knowledge base  Financials: Financial Packages Competitor Analysis Report This financial software knowledge base anticipates as many factors as possible to establish your selection criteria for general ledger, accounts payable and receivable, reporting, and other bookkeeping requirements. This knowledge base in particular, offers a view on enterprise financial packages, which can complement an existing ERP system. Read More...
IFS Applications: CMMS – EAM Competitor Analysis Report
The EAM knowledge base is geared toward groups that need to analyze requirements for a system, which supports maintenance management tasks. Asset management

loadrunner knowledge base  Applications: CMMS – EAM Competitor Analysis Report The EAM knowledge base is geared toward groups that need to analyze requirements for a system, which supports maintenance management tasks. Asset management systems typically enable planning, controlling, and monitoring of physical asset events. This knowledge base includes criteria for comparing general computerized maintenance management system (CMMS) functionality, fleet maintenance, workflow, reporting, and other areas that touch upon asset Read More...
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