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Documents related to » loadrunner processes


ITIL—Living Processes
The case company decided to carry out an information technology infrastructure library (ITIL) implementation, and in so doing hoped to make production in IT more visible, increase customer satisfaction, and maintain or increase employee satisfaction in IT. Implement Consulting Group facilitated the process selection and design and managed the requirement collection, selection, and implementation phases of the project.

LOADRUNNER PROCESSES: ITIL—Living Processes ITIL—Living Processes Source: Implement Consulting Group Document Type: Case Study Description: The case company decided to carry out an information technology infrastructure library (ITIL) implementation, and in so doing hoped to make production in IT more visible, increase customer satisfaction, and maintain or increase employee satisfaction in IT. Implement Consulting Group facilitated the process selection and design and managed the requirement collection, selection, and
1/28/2011 3:22:00 PM

The Anatomy of Retail Sourcing Processes
The most successful retailers are those that continually focus on driving the very best performance from each of their suppliers, and that work collaboratively to improve performance in areas such as on-time delivery, product quality, and regulatory compliance.

LOADRUNNER PROCESSES: The Anatomy of Retail Sourcing Processes The Anatomy of Retail Sourcing Processes P.J. Jakovljevic - August 15, 2007 Read Comments The potential benefits of global sourcing and supplier management that have been discussed for retailers in this series so far are not that easily achieved across the board. To recap, these benefits can be seen both at the top line and at the bottom line. At the top line, benefits include growth of private label business, faster time-to-market, better product availability and
8/15/2007

Outsourcing Supply Chain Planning Processes
Supply chain planning tools deliver potentially tremendous savings when well implemented, and wreak havoc when they fail. A company considering an outsourcing strategy for their supply chain planning processes should first address some key aspects of these tools.

LOADRUNNER PROCESSES: Outsourcing Supply Chain Planning Processes Outsourcing Supply Chain Planning Processes A.B. Maynard and Ron Boling - April 11, 2006 Read Comments Introduction The dramatically lower labor costs, higher level of talent, and growing track record of offshore business process outsourcing (BPO) and application development and maintenance (AD/M) providers, have convinced many companies to outsource their business process and software development activities (see Outsourcing 101—A Primer ). For a company
4/11/2006

The Case for Integrated Processes
The Case for Integrated Processes. Get Recommendation for Your Evaluation In Relation To The Case for Integrated Processes. Most chief executive officers (CEOs) have developed strategies that push their companies to achieve certain goals. So why are so many companies failing to achieve these goals? Because their twenty-first century vision is being held back by twentieth century processes and IT systems. The missing ingredient: information. And the key to facilitating the flow of information lies in integrated processes.

LOADRUNNER PROCESSES: The Case for Integrated Processes The Case for Integrated Processes Source: SAP Document Type: White Paper Description: Most chief executive officers (CEOs) have developed strategies that push their companies to achieve certain goals. So why are so many companies failing to achieve these goals? Because their twenty-first century vision is being held back by twentieth century processes and IT systems. The missing ingredient: information. And the key to facilitating the flow of information lies in
12/7/2006 11:23:00 AM

Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service. Find IT Solutions and Other Applications for Your Decision Related to the Business Value with Communication-enabled CRM Processes Customer relationship management (CRM) issues can often be traced to ineffective processes involving human communication. But you can overcome the limitations of marketing, sales, and service processes. With communication-enabled business processes—powered by communications systems integrated with business applications—you can have more visibility into interactions and improve your end-to-end performance. Learn more.

LOADRUNNER PROCESSES: Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service Source: SAP Document Type: White Paper Description: Customer relationship management (CRM) issues can often be traced to ineffective processes involving human communication. But you can overcome the limitations of marketing, sales, and service processes. With communication-enabled business
9/29/2008 10:44:00 AM

Delivering Adaptive Discovery for Business Process Management
Designing processes for business process management solutions can be daunting, as all flows, rules, and exceptions have to be defined. With Adaptive Discovery from Ultimus, however, processes can be designed on a high level, and exceptions defined after deployment.

LOADRUNNER PROCESSES: Delivering Adaptive Discovery for Business Process Management Delivering Adaptive Discovery for Business Process Management Hans Mercx - October 13, 2006 Read Comments Automating processes through business process management (BPM) solutions is not where the benefits of the solution end. Because the processes people use internally change rapidly, the BPM solution should adapt its processes accordingly. The ability of the BPM solution to adapt to the ever-changing environment within organizations provides
10/13/2006

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

LOADRUNNER PROCESSES: Bolstering the Call Center with Service Resolution Management Processes Bolstering the Call Center with Service Resolution Management Processes P.J. Jakovljevic - September 4, 2009 Read Comments Originally Posted - December 14, 2007 To accommodate increasing customer demand for company and product information and for quick issue resolution, companies are now considering the benefits of online self-service systems. Knowledge management (KM) software is the key to such systems, as well as to integrating
9/4/2009

Made2Manage Systems One Year After : Reenergized and GrowingPart Four: Quality Management Processes
Made2Manage Systems pledges not to build technology for the sake of technology. Instead, the company plans to focus in on the true needs of its customers and those of the prospective buyers in the target market, while applying forward-looking technology enhancements that protect its customers’ investment in business solutions.

LOADRUNNER PROCESSES: Made2Manage Systems One Year After : Reenergized and Growing Part Four: Quality Management Processes Made2Manage Systems One Year After : Reenergized and Growing Part Four: Quality Management Processes P.J. Jakovljevic - February 25, 2005 Read Comments Quality Management Processes Made2Manage Systems Inc ., a former public provider of broad enterprise business systems for small and mid-market discrete manufacturers, decided over a year ago to go private under wealthy Battery Ventures . The vendor has
2/25/2005

Time to Change: New Thoughts on Supporting Business Change Fast and Flexibly
Dive into business process change management.Be the success you were meant to be.Free download! To succeed in ever-changing market conditions, you must manage and navigate an information network of business partners. Though you may have long focused your IT efforts on automating internal processes to save money, now you need to rethink how technology can support and transform the way decisions are made and business is conducted—both within and across your boundaries, focusing on key business processes. Learn more.

LOADRUNNER PROCESSES: Time to Change: New Thoughts on Supporting Business Change Fast and Flexibly Time to Change: New Thoughts on Supporting Business Change Fast and Flexibly Source: SAP Document Type: White Paper Description: To succeed in ever-changing market conditions, you must manage and navigate an information network of business partners. Though you may have long focused your IT efforts on automating internal processes to save money, now you need to rethink how technology can support and transform the way decisions are
6/23/2009 2:23:00 PM

The Impact of IT Service on Business Process Management
The Impact of IT Service on Business Process Management. Browse & Download Free IT Reports on The Impact of IT Service on Business Process Management There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging technologies: BPM is concerned with the orchestration and management of effective business processes, while BSM focuses on the operational effectiveness of the enabling IT services. These technologies are mutually beneficial to one another. This white paper is intended for managers interested in implementing robust BPM solutions in IT-dependent business scenarios or managers looking to lay down a basic foundation for effective on-demand utility computing. It addresses the partnership between Fuego and Proxima Technology, vendors in BPM and BSM solutions.

LOADRUNNER PROCESSES: The Impact of IT Service on Business Process Management The Impact of IT Service on Business Process Management Source: Proxima Technology Document Type: White Paper Description: There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging technologies: BPM is concerned with the orchestration and management of effective business processes, while BSM focuses on the operational effectiveness of the enabling IT
10/3/2005 12:40:00 PM

Strengthening Business Processes through Rapid User Adoption and Workflow Learning
Knowledgeable users of enterprise applications can improve the efficiency of entire business processes, not just of their individual contributions. But first, employees must know how to use their enterprise software systems—and how their activities support larger processes. Effective workflow learning platforms address both needs, and ultimately enable users themselves to improve the processes that provide a competitive edge.

LOADRUNNER PROCESSES: Strengthening Business Processes through Rapid User Adoption and Workflow Learning Strengthening Business Processes through Rapid User Adoption and Workflow Learning Source: onDemand Software Document Type: White Paper Description: Knowledgeable users of enterprise applications can improve the efficiency of entire business processes, not just of their individual contributions. But first, employees must know how to use their enterprise software systems—and how their activities support larger processes.
12/6/2006 12:00:00 PM


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