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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 local voice mail


A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

local voice mail  then dispatches messages to local centers, whose representatives then deal with the identified issues. Information sources can be internal databases, call centers, technician notes, surveys, Web communities, Twitter, Facebook, and millions of other online sources—all coming together into the real-time charts, bars, diagrams, and maps on the Command Center screens. Figure 2. Voice of the Customer Command Center   The Competition Some of Attensity’s competitors focus on functionality features for CEM

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Care and Billing (CC&B)

Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediation, provisioning, rating, reporting, financial systems, and billing for voice, data, content, and utility services. 

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Premise PBX Buyer’s Guide


If you’re considering upgrading your traditional phone system to a premise-based private branch exchange (PBX) system, there are a few things you need to know before you start talking to vendors. Find out whether your company needs just the basic features, or if you need more advanced functions such as programmable routing and scheduling. No matter the features, a premise PBX system can help you save money—learn how.

local voice mail  will not have a local office? What are your current broadband connection details - bandwidth, type, lines and so on? Make sure to have as much information available as possible, including your supplier and level of service. What is your current network load and available unused bandwidth? Your provider may want to test your network to determine this information for themselves, and if you don't have enough you may need a network or broadband upgrade. What type of servers does your system run on? Your Read More

Hosted PBX Buyer's Guide for Small and Medium Businesses


A hosted Internet protocol private branch exchange (IP PBX) system can provide an easy way for small to medium businesses (SMBs) to move to voice over Internet protocol (VoIP) and get a new range of features and capabilities. While there are several IP PBX options, hosted applications are usually quicker and cheaper to install. Discover the critical features and services your SMB needs in a new hosted phone system.

local voice mail  will not have a local oice? What are your current broadband connection details — bandwidth, type, lines and so on? Make sure to have as much information available as possible, including current supplier and level of service. What is your current network load and available unused bandwidth? Your provider may want to test your network to determine this information for themselves, and if you don’t have enough you may need a network or broadband upgrade. What type of servers does your system run on? Your Read More

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local voice mail  emergency calls to your local emergency phone number. As indicated in the previous section, though, if there is a power outage, there will be loss of VoIP service and as a consequence, loss of emergency contact ability. Security issues If you're connected to the Internet, you know you're exposed to viruses, worms, spam, and other malicious threats. In addition, there are regulatory issues associated with ensuring protection. Industries such as banking, health care, and retail must protect personal Read More

7 Steps to a Successful IP Telephony Implementation


Enterprises of all sizes are adopting Internet protocol (IP) telephony for cost savings and productivity gains—but high quality voice service takes more than just buying the latest equipment. Is IP telephony right for your organization and your network? Get the straight facts from an industry leader—along with a 7-step assessment and deployment checklist for a successful implementation.

local voice mail  IP network? Is your local network switched Ethernet? Does your WAN have sufficient bandwidth? What is your plan for setting up VLANs for voice on the local network? On the LAN/WAN, does your Layer 3 network support QoS? Does your network consistently meet toll-quality network performance standards for latency, jitter and packet loss? Performing a Network Assessment ShoreTel's IP Telephony Network Assessment is a complete service to help you plan, design and implement an IP telephony solution to meet your Read More

Voice over IP Manageability


The average personal computer (PC) costs an enterprise $10,000 (USD) per year to own and maintain—five times the purchase price of the hardware and software! Is it possible to reduce the total cost of ownership (TCO) of technology platforms? Voice over Internet protocol (VoIP) manageability can be a crucial step in self-provisioning users and unburdening valuable network professionals.

local voice mail  save a fortune in local service contracts-as long as it doesn?t pack a big management wallop. Consolidating Voice and Data Networks Theoretically, running voice as packet traffic on an IP network means conveying some of benefits of IP to the voice world. These include easier administration and open systems. However, all IP telephony is not created equal, and fundamental architectural differences have big implications for the inherent manageability of particular VoIP platforms. VoIP solutions from the Read More

Busting Out of the Inbox: Five New Rules of 1to1® E-mail Marketing


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How Secure is Your E-Mail?


A party interested in viewing point to point e-mail can visit one of numerous news groups and hacking web sites for a full instruction set and tools to read your mail

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Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0


Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new products, services, and technologies entering the enterprise collaboration space.

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Hosted VoIP vs VoIP PBX: Which Is Better for Your Business?


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local voice mail  VoIP vs VoIP PBX: Which Is Better for Your Business? Your company has decided to upgrade its phone systems to voice over internet protocol (VoIP), but do you know which VoIP system will serve your company best? Identifying the right VoIP technology will ensure that all your growing needs are meet at the optimal price. This guide illustrates the differences between two VoIP technologies and can help you identify the best phone system technology for your business needs. Read More

How To Conquer the Challenge of Delivering E-mail to 100,000+ Recipients


In the beginning, e-mail marketing was easy. But as e-mail lists have grown, so have Internet service provider (ISP) restrictions. Today, delivering your e-mail newsletter can be a real challenge, especially with a list of over 10,000 recipients. Instead of adopting one of several seductive but outdated solutions, a better alternative may be to use an e-mail service provider.

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Design Can Be Your Next Asset to Manage: E-mail Marketing


In an unpredictable economy, you need to refocus your marketing efforts to be more cost-effective, while achieving measurable results in even shorter time frames. E-mail marketing has many advantages when used as part of an overall marketing solution. Beyond just driving short-term results, you’ll see opportunities to differentiate your firm—so you can expand your market share while building brand awareness.

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E-mail Marketing vs. Spam: A 10-round Smack-down


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E-discovery: Six Critical Steps for Managing E-mail, Lowering Costs, and Reducing Risk


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E-mail marketing is experiencing dramatic growth as marketers in virtually every industry begin to take advantage of this power technique that helps to increase revenues and reduce sales costs. Learn how to take full advantage of this high-response, low cost marketing technique by learning the characteristics of this unique medium through proper management to generate metrics and facilitate future successes.

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