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Software Functionality Revealed in Detail
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 logistics customer service free articles


QAD Explore 2012: Only Good Things Can Come from Talking to the Customer
As a seasoned provider of enterprise applications for manufacturing companies, QAD knows the importance of listening to its clients. In fact, the company has

logistics customer service free articles  Management Operation Guideline/Logistics Evaluation (MMOG/LE), Sarbanes-Oxley Act (SOX), Food and Drug Administration (FDA), 21 CFR Part 11, International Financial Reporting Standards (IFRS) At the Roadmap phase, QAD’s team present a detailed plan for the deployment of the agreed-upon set of recommendations for a detailed work plan, resource requirements, change management control processes, and knowledge transfer. The implementation starts with QAD Easy On Boarding (EOB)— which

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) RFI/RFP Template

Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality 

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'Collaborative Commerce': ERP, CRM, e-Procurement, and SCM Unite! A Series Study


Now in 2001, the catchphrase is 'Collaborative Commerce', where we unite all of the elements of ERP, CRM, E-Procurement, and SCM into one coherent system within and between organizations. This is the stuff system integrators dream of.

logistics customer service free articles  high-level components: Manufacturing and Logistics Finances and Accounting Human Resources and Payroll For a complete definition of the scope of ERP, please refer to the article: Essential ERP: It's Functional Scope . ERP has extended backward, outside the organization through e-Procurement (electronic Purchasing) and Supply Chain Management (Distribution and Inventory Management). CRM Customer Relationship Management, which has followed on the heels of ERP and is just now coming into its own, can be Read More

IFS: Of Vertical Focus, and Customers’ Agility and Choice




logistics customer service free articles  provides more of the logistics and in-store applications such as assortment planning, warehouse management, transportation management, store operations, and point of sale (POS). Together, the integrated solutions provide a single platform that covers the entire scope of a retail operation’s business processes. If you would like more accurate information that you can write about I can gladly arrange a briefing for you with the IFS Retail team. PJ : What social and mobile applications are generally Read More

Navigating Between Service Management Scylla & Charybdis - Part 3


Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially in a sluggish market, the service delivered after the initial sale of a product is what can truly differentiate competitors. The service opportunity is also there, since after-sale service is quite difficult to

logistics customer service free articles  trigger-based option. This reverse logistics  creates a dynamic two-way inventory flow in service operations vs. the largely one-way flow in manufacturing. Is it then small wonder that most service businesses are quite inefficient, especially when compared with manufacturing operations? One major reason is that service operations are tremendously underinvested in enabling technology. On average, manufacturers reportedly channel less than 10 percent of overall annual IT spending to the service side of Read More

The Supply Chain of Sitcoms-Enhanced with Radio Frequency Identification


Imagine what sitcoms like Cheers, Laverne and Shirley, and Green Acres would look like if they were radio frequency identification (RFID) enhanced. Then picture the impact that RFID technology can have on the customer experience in your own enterprise.

logistics customer service free articles  all Department of Defense Logistics IT systems, which taken together make up the department's $80+ billion supply chain. Ms. Faught has experience in all facets of global supply chain optimization including business reengineering, workforce alignment, COTS implementation, and enterprise change management. She has also managed supply chain solutions workforces in Global 200 organizations. Prior to ChainLink, Ms. Faught served as Vice President Solution Delivery/Customer Community at LRN Inc. Ms. Faught Read More

Ventyx Service Suite


The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the world – over 100,000 mobile technicians and their dispatchers use Service Suite every day. Their ongoing feedback has enabled Ventyx to develop the most comprehensive, intuitive solution with proven functionality to increase productivity and reduce costs: Forecasting enables transparent and accurate workforce planning and the balancing of work requirements Scheduling helps utilities to get the job done right with the right resources, the first time, by sequencing work for optimal efficiency. Dispatch automates routine orders and proactively responds to emergency situations in real time. Work Progress Monitoring provides real-time visibility into the progress of work so that field workforces and resources can be effectively managed.  

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Epicor for Service Enterprises


Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every aspect of your service organization—from bid management, engagement delivery, and resource management, to project accounting, portfolio management, and beyond—all within a single solution. Introduced in June 2003, Epicor for Service Enterprises builds on an Epicor investment in professional services automation (PSA) and project accounting of over twenty years. Version 8.0 offers groundbreaking use of XML Web service and Microsoft .NET technology. The current release, Epicor for Service Enterprises 8.1, adds enhanced project portfolio management (PPM), contingent workforce management, and advanced collaboration and customization capabilities, all enabling greater planning, performance, and execution.  

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SynQuest, Ford Deliver a Novel Application for Inbound Logistics


SynQuest’s joint development venture with Ford has produced a planning engine for inbound logistics that optimizes constraints along multiple dimensions –material, temporal, and spatial. Currently live at Ford, the application will soon be available to the market at large.

logistics customer service free articles  Novel Application for Inbound Logistics SynQuest, Ford Deliver a Novel Application for Inbound Logistics S. McVey - May 8, 2000 Event Summary SynQuest, Inc. recently announced plans to commercialize a strategic tool for inbound logistics optimization. SynQuest Inbound Logistics Planning Engine is the product of a joint development venture with Ford Global Technologies, Inc., a subsidiary of Ford Motor Company. The planning engine is designed to help companies validate the efficiency of their inbound Read More

The Rising Financial Importance of Service


For the Best-in-Class, service is a profit center and a competitive differentiator. As a result, these organizations are yielding soaring financial results. Download this infographic from the Aberbeen Group and see how organizations can win by providing best-in-class service to their customers.

logistics customer service free articles  field service,filed service management,FSM software,Best-in-Class,best-in-class service,best-in-class field service,ServiceMax Read More

Optimal Service-parts Management


Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries, are pursuing the service- and spare-parts market for revenue and profit growth. Increasing customer demands and a dynamic marketplace are forcing these organizations to operate at new levels of flexibility and responsiveness, to address customer requirements and attain targeted profit margins.

logistics customer service free articles  Service-parts Management Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries, are pursuing the service- and spare-parts market for revenue and profit growth. Increasing customer demands and a dynamic marketplace are forcing these organizations to operate at new levels of flexibility and responsiveness, to address customer requirements and attain targeted profit margins. Read More

Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices


Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that can drive customer loyalty.

logistics customer service free articles  Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships that Read More

Evaluating Cloud-Based ERP for Professional Service Organizations


In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs; t...

logistics customer service free articles  Cloud-Based ERP for Professional Service Organizations Cloud computing adoption rates are sky-rocketing. And professional services organizations (PSOs) are leading the way. In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud to learn about: the impact of cloud technology on PSOs the unique requirements of professional service automation the cloud considerations that PSOs must take into account You'll also get the direct experience of one PSO’s evaluation Read More

Customer Chemistry


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Multi-channel Service Delivery: Getting Customers the Service they Want, Where, and When they Want It


While today’s best-in-class organizations do leverage multiple channels to eliminate unnecessary dispatches or service calls, they are most interested in enveloping their customers with the right level of service information via the channels where customers prefer to receive such information. Learn how connecting with customers allows these companies to outperform their peers in key customer-facing and financial metrics.

logistics customer service free articles  postal service,market research,list of companies,telemarketing,time management,business services,same day,car service,loyalty,service provider,professional services,food delivery,marketing strategy,recruitment agencies,change management Read More