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QAD Explore 2012: Only Good Things Can Come from Talking to the Customer
As a seasoned provider of enterprise applications for manufacturing companies, QAD knows the importance of listening to its clients. In fact, the company has

logistics customer service free articles  Management Operation Guideline/Logistics Evaluation (MMOG/LE), Sarbanes-Oxley Act (SOX), Food and Drug Administration (FDA), 21 CFR Part 11, International Financial Reporting Standards (IFRS) At the Roadmap phase, QAD’s team present a detailed plan for the deployment of the agreed-upon set of recommendations for a detailed work plan, resource requirements, change management control processes, and knowledge transfer. The implementation starts with QAD Easy On Boarding (EOB)— which Read More...

IFS: Of Vertical Focus, and Customers’ Agility and Choice


logistics customer service free articles  provides more of the logistics and in-store applications such as assortment planning, warehouse management, transportation management, store operations, and point of sale (POS). Together, the integrated solutions provide a single platform that covers the entire scope of a retail operation’s business processes. If you would like more accurate information that you can write about I can gladly arrange a briefing for you with the IFS Retail team. PJ : What social and mobile applications are generally Read More...
Field Service Management (FSM) RFI/RFP Template
Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, In...
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Documents related to » logistics customer service free articles


What Can Manufacturers Do in a Tough Economy? - Part II
Part I of this blog series outlined the first three suggested

logistics customer service free articles  Fleet Management; and JDA Logistics Event Management & Visibility. More information on these products can be found here . Going back to the  what if analysis of the once- impending merger with i2 Technologies , i2 has a neat Transportation Modeler tool that can do freight forecasting. Manufacturing customers could use the outputs from this tool to do guaranteed contracts with core carriers that should lower rates if some type of guaranteed demand is promised for a certain time horizon. Advice #6 : Read More...
Six Important Skills Needed in PEO
The most important consideration for product engineering outsourcing (PEO) is vendor skills. Choosing the right set of skills can help companies achieve

logistics customer service free articles  Providers | Third Party Logistics | Third Party Vendor | Third-party Service Provider | Xoriant IT Outsourcing White Papers | Xoriant Information Technology Whitepapers | TEC IT Outsourcing Whitepapers | Technology Evaluation Centers Peo Documents | Xoriant Peo Articles | Outsourced Software Product Development | Xoriant Engineering Services | Xoriant Global Delivery Centers | Read More...
'Collaborative Commerce': ERP, CRM, e-Procurement, and SCM Unite! A Series Study
Now in 2001, the catchphrase is 'Collaborative Commerce', where we unite all of the elements of ERP, CRM, E-Procurement, and SCM into one coherent system within

logistics customer service free articles  high-level components: Manufacturing and Logistics Finances and Accounting Human Resources and Payroll For a complete definition of the scope of ERP, please refer to the article: Essential ERP: It's Functional Scope . ERP has extended backward, outside the organization through e-Procurement (electronic Purchasing) and Supply Chain Management (Distribution and Inventory Management). CRM Customer Relationship Management, which has followed on the heels of ERP and is just now coming into its own, can be Read More...
Optimal Service-parts Management
Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries,

logistics customer service free articles  Service-parts Management Today’s service-parts organizations, such as those in the aerospace and defense, automotive, agricultural, heavy equipment, and industrial machinery industries, are pursuing the service- and spare-parts market for revenue and profit growth. Increasing customer demands and a dynamic marketplace are forcing these organizations to operate at new levels of flexibility and responsiveness, to address customer requirements and attain targeted profit margins. Read More...
The Evolution of IT as a Service
Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider

logistics customer service free articles  Evolution of IT as a Service Most IT service providers have always and continue to operate in a break/fix service environment. When a customer calls with an issue, the service provider drops everything to fix it. Under these circumstances, service providers have a difficult time forecasting monthly revenues and staffing needs, which has a huge impact on profitability. Add to this the intense competition, excessive customer turnover, low technician utilization rates, and shrinking margins that Read More...
Customer Care & Billing RFI/RFP Template
General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial

logistics customer service free articles  Care & Billing RFI/RFP Template General Requirements, Mediation, Provisioning, Sales and Marketing, Customer Billing, Customer Care, Packages and Promotions, Accounts Receivable, Financial Systems, Enterprise Data Warehouse, Reporting, Telephony Products and Services, Utility Products and Services, CATV Products and Services, IP Products and Services, EBPP Services, Technical Requirements Read More...
Logistics Planning Associates
Logistics Planning Associates, LLC is a supply chain software and consulting business offering solutions to complex planning problems. The company's primary

logistics customer service free articles  Planning Associates Logistics Planning Associates, LLC is a supply chain software and consulting business offering solutions to complex planning problems. The company's primary product, PSI Planner, was designed to offer manufacturers and distributors a solution for supply chain planning that is not high-cost. Logistics Planning Associates is based in New Jersey, USA. Read More...
The Customer as a Strategic Asset
Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are

logistics customer service free articles  Customer as a Strategic Asset Ask 500 CEOs to define the word “customer,” and you’ll come up with 500 different answers—with a few common denominators. It turns out these denominators are the same ones used to describe an organization’s long-term strategic assets. Yet for many organizations, customers aren’t considered assets at all; and yet they’re expected to constitute the lifeblood of the business itself. Read More...
We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
The network of devices used for information, security, and daily transactions is now ubiquitous, and everyone now relies on it even if they don’t acknowledge it

logistics customer service free articles   Read More...
What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be

logistics customer service free articles  Is Software as a Service? Introduction There has been confusion about the meaning of software as a service (SaaS) and on-demand. This confusion, further muddled by the existence of the former hosting and application service provider (ASP) models, has bred a range of often fuzzy and sometimes incorrect assumptions. For many it is difficult to ascertain whether SaaS or on demand imply that the software application is hosted; that is some kind of hosting middleman is needed to provide users with access Read More...
Mastering the Customer Experience
Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you

logistics customer service free articles  the Customer Experience Focusing on the customer is not new. But some companies are going deeper into a customer experience management strategy to become customer-centric. Can you manage every part of the interaction and experience your customers have with your company? Learn how to develop a customer-centric approach that will make your customers feel not only connected, but delighted, loyal, and able to be a consistent advocate of your brand. Read More...
Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To

logistics customer service free articles  ITIL with SRM Service Resolution Management for the Next-generation Service Desk IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service Read More...

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