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Documents related to » long distance phone service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

LONG DISTANCE PHONE SERVICE: that, can go a long way toward gaining client buy-in to the service professional?s approach. Price List Establishing easy-to-understand fixed pricing for a collection or bundle of professional services can help productize a service offering. A professional services firm that presents a predetermined price sends a message that the work has been done before, the cost is well understood, and this is how much is needed in order to make money on the deal. This product feature helps mitigate many client
5/16/2005 12:00:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

LONG DISTANCE PHONE SERVICE: and act for the long term—and emerge from the current economic stall a winner. Recession? Steal Market Share by Increasing Customer Service! style= border-width:0px; />   comments powered by Disqus Related Topics:   Customer Relationship Management (CRM),   Customer Service and Support,   Technology Tools and Methods Source: Mindshare Technologies Learn more about Mindshare Technologies Readers who downloaded this white paper also read these popular documents! Extending BI’s Reach: Anticipate
8/3/2009 3:20:00 PM

Good Customer Service Is Simple
Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

LONG DISTANCE PHONE SERVICE: both the short and long term, any mismatch in expectations leads to a poor relationship—and you may lose a customer. Who should talk to the customer about expectations? Of course, you have sales people or customer service representatives talking to the customer on a frequent basis. But they are frequently focused on people in the buying department. You need a broader view of the customer’s expectations. Your engineers should talk to their engineers, your quality people to their quality people, and
11/26/2010 8:44:00 AM

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

LONG DISTANCE PHONE SERVICE: less concerned with the longer term impact of pollutants than the immediate gratification of full stomachs and vodka glasses, are reaping the benefits of social conscience and sustainability policies. More legislation and control is not the answer—this has always proved to be a double-edged sword. Automotive, textile, and other industries that imposed embargoes, penalties, and trade restrictions bear testimony to this. Automation and technology challenge rules and create disruption. The industrial
11/2/2004

The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance.

LONG DISTANCE PHONE SERVICE: service management, service enterprise, customer service, profit center.
2/21/2013 5:38:00 PM

Web 2.0: “Code Free” Siebel Web Service Integration
Web 2.0:

LONG DISTANCE PHONE SERVICE:
3/22/2007 1:46:00 PM

Enterprise Software Service and Maintenance Alternatives
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more IT savvy business generation is prompting change, but what alternatives are out there for software service and maintenance?

LONG DISTANCE PHONE SERVICE: might need for a long time to come. If nothing else, that functionality is more susceptible to application erosion for not being used than becoming obsolete. One should still expect firms to develop similar value propositions for existing Siebel Systems customers in the wake of its recent acquisition by Oracle, though Oracle s recently unveiled Lifetime Support Policy for its entire offering gives far greater choices to its customers and prospects. Given this, user companies will still eventually have to
12/22/2005

Navigating Between Service Management Scylla & Charybdis – Part 2 » The TEC Blog
In the latter case, long life assets’ performance and outcomes, such as aircraft flight hours or compressed air, are offered as services. Enter Service Lifecycle Management (SLM) A related software category term was coined several years ago, when AMR Research (a Gartner company) introduced  service lifecycle management (SLM)  to cover applications that aim to achieve this vast after-sale service functionality. In TEC ’s 2003 article “Service Lifecycle Management – Tapping into the Value of the

LONG DISTANCE PHONE SERVICE: aftermarket, asset management, best buy, call center, clicksoftware, CRM, customer satisfaction, customer service, eam, field service, geek squad, gps, mobile computing, mro, Scylla & Charybdis, service economy, service level agreement, service lifecycle management, sla, slm, spare parts, sustainability, workforce scheduling, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
19-03-2010

Managed Service Programs
Not only do today’s stakeholders expect little or no downtime, but they also value user experience as it contributes to their day-to-day activities. Technology teams must take end-to-end responsibility for service execution and operation so that users can focus on their core business and not worry about the engine running behind their organization. This paper provides insight into managed service projects and suggests some project management practices for improved service.

LONG DISTANCE PHONE SERVICE: Project Management, managed service program, IT incident management, IT risk management, IT stakeholders management.
8/14/2012 1:08:00 AM

Digital Business Service Providers Series: Market Overview
Today’s Digital Business Service Provider (DBSP) market is a complex of interrelated services and provider capabilities. This article traces the history of the service providers, and explains how each arose at points when markets developed around particular core technologies. The historical evidence suggests something about future planning for new technologies and developments.

LONG DISTANCE PHONE SERVICE: it can claim a long history. Service providers arose from a variety of backgrounds as the opportunity and demand to provide new services increased. These new opportunities result from the coalescing of communications technologies with computers, related developments in the telecommunications infrastructure, and the deregulation of many national and international networks. The major outcome of this coalescence has of course been the creation of the Internet. Chronologically, we ll break the history the
12/13/2000

Measuring the Business Value of IT Service
Written for the IT outsourcing community, this document describes an approach for measuring the business value of IT in order to focus service provision activities on areas that are of priority to the client. It introduces a quality improvement process that can decrease the cost of service provisioning without impairing service quality. The intended audience includes those responsible for designing a solution, managers of an existing service, and people bidding for new business looking to differentiate their services. By measuring and reporting on the business value of an IT service, outsourcers' clients see the contribution being made to the success of their clients' business ventures. As a result, the outsourcers' relationships will transition from supplier to partner, they become better placed to exploit new business opportunities, and save money by focusing efforts on areas that are important to their clients.

LONG DISTANCE PHONE SERVICE:
10/3/2005 12:35:00 PM


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