ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and on-premise, creating business value through higher productivity, customer satisfaction, and operational efficiency. Its patented concept of “continuous planning and scheduling” covers the entire service lifecycle management realm. TEC presents a candid Q&A session.
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specific tasks for a long period of time. For example, a vehicle production line can’t switch several times a day between making passenger cars, sports cars, and motorcycles. Therefore the amount of scheduling decisions made every day is small enough to be done quickly and reliably by one manager. In contrast, field service involves continuous juggling of thousands of decisions: which technician is assigned to which task, at what time, etc. Making these decisions and then changing them in real time as