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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 lotus notes crm


Ebix CRM
Ebix CRM began developing solutions to support agents and advisors more than 20 years ago. Our goal: to help industry professionals better leverage vital

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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VAI Unveils S2K Smart Center Social User Experience


VAI, a provider of enterprise resource planning (ERP) software to the midmarket, announced S2K Smart Center, a configurable Web-based user experience that supports single sign-on, common navigation, and uniform look-and-feel across VAI’s family of S2K ERP software solutions. The solution also offers seamless navigation across multiple applications deployed on-premises or in the cloud.

lotus notes crm  Microsoft Exchange or IBM Lotus Notes/Domino contacts, calendar events, and e-mail with VAI’s S2K CRM software using RIVA ’s customer relationship management (CRM) middleware service. VAI will allow customers multiple options to access their S2K Enterprise infrastructure through S2K Smart Center, including on premises (users purchase their own in-house IBM Power System to run S2K Enterprise ), platform as a service (PaaS), and software as a service (SaaS). The latter two options are handled via Read More

iExtensions


Award-winning Lotus Notes CRM and sales force automation (SFA) software, iExtensions CRM allows clients to leverage their Lotus Notes Domino infrastructure. The solution also allows desktop and wireless access via BlackBerry, and gives integrated Lotus Notes contact management to help users better manage all their customer interactions. With iExtensions, sales, contacts, leads, opportunities, and other important information can be manageable and easy to share, and used to fortify customer relationships. Users involved in IT, sales, marketing, or administration activites can leverage the solution to help optimize their performance.

lotus notes crm  Award-winning Lotus Notes CRM and sales force automation (SFA) software, iExtensions CRM allows clients to leverage their Lotus Notes Domino infrastructure. The solution also allows desktop and wireless access via BlackBerry, and gives integrated Lotus Notes contact management to help users better manage all their customer interactions. With iExtensions, sales, contacts, leads, opportunities, and other important information can be manageable and easy to share, and used to fortify customer Read More

focu.biz GmbH


focu.biz is a system vendor for business software, headquartered in Hamburg. As a member of Port & Lammers Group focu.biz can use all resources provided by the group to reach a solution covering all areas of business IT. So focu.biz can be seen as a Full-Service Provider and supports it's customers from choosing the best software over implementing and training to ongoing servicing of the customer's system. With a repertory of highly qualified employees we can assure a professional implementation of projects, even if they are complex. In 2003 focu.biz decided to become a Microsoft partner for selling Microsoft Dynamics™ NAV and Microsoft Dynamics™ CRM. As a Gold Certified Partner we reached the highest level in the Microsoft Partner Program. focu.biz develops own vertical and additive AddOns, matching exactly the needs of medium-sized businesses. The most important AddOns are: focu.biz Chemical Industry vertical solution for the chemical industry focu.biz Public Accounting Accounting solution for public authorities and church administration focu.biz Facility Management Management solution for buildings and facilities focu.biz VAT Group Solution for vat consolidation focu.biz Domino Connector Data transfer between Dynamics NAV and Lotus Notes In doing so focu.biz sets a technical focus on the worldwide leading ERP-System Microsoft Dynamics NAV. With the HQ in Hamburg – gateway to the world - focu.biz takes it for granted to accompany our customers on their way of internationalization. This becomes manifest in own international sites. Beside our offices in Hamburg and Munich, focu.biz is represented in the U.S., Switzerland, Austria and Malaysia and we are planning to open an office in the Czech Republic. On the other hand we can access a world wide partner network, which provides the possibility to integrate foreign sites without problems. A collaboration is currently active in the following countries: United Kingdom Belgium Spain Greece Czech Republic India Singapore South Korea Australia USA Brazil      

lotus notes crm  between Dynamics NAV and Lotus Notes In doing so focu.biz sets a technical focus on the worldwide leading ERP-System Microsoft Dynamics NAV. With the HQ in Hamburg – gateway to the world - focu.biz takes it for granted to accompany our customers on their way of internationalization. This becomes manifest in own international sites. Beside our offices in Hamburg and Munich, focu.biz is represented in the U.S., Switzerland, Austria and Malaysia and we are planning to open an office in the Czech Republic. Read More

Do You Want Your App to Talk Back to You (as a Chatterbox)? - Part 2


In Part 1 of this blog series I admitted to being a late adopter of a sort, in part for not immediately jumping onto the social media bandwagon. In particular, my initial reaction to Salesforce Chatter (a.k.a. Collaboration Cloud) was tepid. To be frank, Marc Benioff, salesforce.com’s flamboyant and engaging CEO, gave an atypically incoherent and dry keynote speech when he

lotus notes crm  the 1980s (represented by Lotus Notes and Novell GroupWise ) and  intranets  of the 2000s (e.g., Microsoft Groove, SharePoint, and the many flavors of  file sharing ). Another evolutionary trend can be seen in the following 10-year computing cycles, whereby each decade has increased the number of users tenfold (compared to the previous decade): mainframe computing of the 1960s,  minicomputing  of the 1970s, client/server computing of the 1980s, desktop Internet computing of the 1990s, and  mobile Read More

Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. Oncontact CRM vs. SageCRM


For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given equal weight and priority. In other words, no area of functionality was treated as being more important than any other.

lotus notes crm  Customer Relationship Management (CRM),Microsoft Dynamics CRM,SageCRM,Oncontact CRM Read More

8 CRM Essentials: An Executive Guide to the Must-have Elements of Every Successful CRM Initiative


It’s no secret that winning and retaining customers is the key to growth and success. But that’s no small feat, with ever-increasing customer demands, as well as the difficulty of implementing and enforcing processes to support your interactions with prospects, customers, and partners. Eight proven customer relationship management (CRM) best practices can help you create a customer retention strategy. Learn more.

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Maximizer CRM 12: Salesforce Automation Certification Report


Maximizer CRM 12 is now TEC Certified for online evaluation of salesforce automation (SFA) solutions in the Customer Relationship Management (CRM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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The Benefits of Selecting a CRM Implementation Partner


As you begin a customer relationship management (CRM) initiative, software selection is only one facet of a successful project. You may consider implementing your new CRM system with internal resources. But even in providing a simple CRM solution in your company, a number of steps need to take place, including requirements gathering, configuration, and more. Discover the benefits of selecting a CRM implementation partner.

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CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection


Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data quality issues and allow an apples to apples comparison of vendor offerings.

lotus notes crm   Read More

CRM is Busting Out Of Its Britches: Operational, Analytical, and Collaborative CRM Are Born


Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult to understand, more expensive to buy, more difficult to implement, and less likely to satisfy - either buyers of the software or their customers. Keep your eye on the ball: your customers, and your business.

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CRM: Creating a Credible Business Case and Positioning It with the CEO Part Two: Linking CRM with Organizational Direction


An effective business case must link CRM with achieving organizational objectives; but this step is just the beginning. Credibility implies that the document clearly delineates assumptions regarding cause and effect plus the mechanism that will be used to assess results and declare success.

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Saleslogix CRM Best Practices Guide


Find out in the saleslogix CRM guidebook by nucleus research, a leading research analyst firm.

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CRM Buyers Guide


CRM, or Customer Relationship Management, is an essential tool in any modern business no matter its size. The primary purpose of CRM software is to manage all aspects of the relationship with existing and prospective customers. Get a quick start on your CRM purchase by researching the important issues and factors for your organization. This guide can help you find the right provider for your unique needs.

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