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HCIMS?Help Desk RFP Templates
RFP templates for HCIMS?Help Desk help you establish your selection criteria faster, at lower risks and costs.

Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.

Documents related to » louis desk

Interview with Louis Suárez-Potts of OpenOffice.org and CollabNet
Louis Suárez-Potts speaks about the political and social architecture of open source communities as well as practices for successful oversight of a project. He covers specific examples from his role as community development manager for the OpenOffice.org project.

LOUIS DESK: open source, free software, FOSS, community, collaboration, software development, office suite, open office, microsoft office, distributed development, disruptive technology, licensing, software distribution, louis suárez-potts, openoffice.org, star office, sun microsystems, collabnet, community manager.
7/28/2005

BMC Software Gets Slapped with Class Action Lawsuit
BMC Software,Inc. (Nasdaq:BMCS) gets slapped with a class action lawsuit claiming that BMC insiders made false statements about the strength of sales and integration of acquisitions, sold stock when BMC was trading at an all time high, then announced that third quarter FY00 earnings would be much worse than expected.

LOUIS DESK: control m, bmc software, bmc remedy, business service management software, bmc patrol, patrol bmc, bmc control, bmc jobs, bmc itsm, remedy help desk, bmc service desk, bmc control m, bmc review, remedy itsm, bmc remedy software, bmc software remedy, bmc userworld, magic service desk, remedy action request system, magic help desk, remedy service desk, bmc job, bmc monitoring, bmc service management, bmc portal, bmc magic, bmc software jobs, bmc reviews, bmc remedy itsm, remedy itil, bmc action request system, bmc remedy service desk, bmc remedy action request system, bmc discovery, bmc event .
3/1/2000

PROMYS

LOUIS DESK: PROMYS PSA includes modules for- CRM, opportunities, and quoting;- order fulfillment, purchasing, inventory, and invoicing;- project management, project assignments, time sheets and expenses;- service management, help desk, and support contracts; and- customer and subcontractor self-service portals.PROMYS service management functionality helps answer questions such as:- Why aren’t my field resources more billable? - Which active projects are in trouble against their cost budget? - Are my service contracts profitable? - Have I billed for everything and accounted for all costs? - Are we maximizing revenue and margin on all sales opportunities?PROMYS provides functionality for - help desk trouble tickets, color coding, and escalations; - resource calendar visibility into all resources and current availability; - automatic work order notifications and integration with Outlook calendars; - customer self-service portal, - resource forecasting by specific skill set and certifications; - tracking for service contacts, service levels, customer serial numbers, and third-party service agreements; and - tracking for labor utilization to reduce un-billable hours.As part of the PROMYS enterprise business software suite, the PROMYS CRM module links seamlessly with the order fulfillment, project management, service management, and help desk modules to track customer quotes, projects, assets, change orders, return material authorizations (RMAs), and returns affecting equipment under service contract. PROMYS also keeps track of block time accrual accounts, invoicing, and service contract renewal. More than effective PSA software, PROMYS provides the Web-based PSA functionality service organizations need to forecast resources effectively, deliver projects on time and on budget, respond quickly to customer service issues, and maximize service contract profitability.

Optimizing ITIL with SRM Service Resolution Management for the Next-generation Service Desk
IT organizations today are faced with the constant pressure of reducing costs at the service desk, while at the same time ensuring optimal customer service. To accelerate their IT infrastructure library (ITIL) initiatives, many are implementing service resolution management (SRM) systems. With the addition of SRM, these organizations can address the core issues required to operate an efficient and strategic service desk.

LOUIS DESK:
9/12/2007 9:05:00 AM

Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology Analysis White Papers In Relation To Best Practices in CRM Performance Management. Many frustrated executives find that despite the fortune spent on managing servers, networks, and applications, there are still complaints about the performance, usability, and availability of their customer relationship management (CRM) solutions. How do you know if your CRM system performs for each user? What does it mean when users say the system is slow? An experience management solution can give you the answers.

LOUIS DESK:
4/23/2008 5:29:00 PM

How Much Will an Office 2007 and Vista Migration Hurt?
A software migration can cause pain over many months in at least three crucial areas, though it will provide long-term benefit. But with a migration assurance program, you can completely avoid major pain. Find out how a rollover to Office 2007 and Vista can impact the productivity of your users, your IT staff, and your business. And learn about the steps you can take to minimize or avoid a decrease in productivity.

LOUIS DESK:
7/10/2008 4:22:00 PM

Ariba s 15-Year Journey into the B2B Commerce Cloud
P.J. Jakovljevic reviews Ariba's history and discusses its market with Dan Ashton, Senior Manager of Solutions Marketing for Commerce Cloud Solutions. Ariba’s collaborative business commerce solutions focus on the basics: buying, selling, and managing cash. Ariba’s cloud-based vision has grown a vast network trading community to help businesses connect with each other and with suppliers. TEC Principal Analyst P.J. Jakovljevic reviews Ariba's 15-year history and discusses its market with Dan Ashton, Senior Manager of Solutions Marketing for Commerce Cloud Solutions.

LOUIS DESK: electronic-commerce software, collaborative business commerce solutions, data enrichment, ariba, ariba discovery, ariba exchange, ariba network, dan ashton, indirect materials spend, spend management solution provider, compliance and performance management, discount management features, ariba contract management, ariba purchasing system, ariba procurement system, ariba software, ariba esourcing, ariba punchout catalog, ariba contracts, ariba reverse auction, ariba sourcing tool, ariba punchout integration, ariba punchout, ariba expense management, ariba spend analysis, ariba edi, ariba .
6/17/2011 11:19:00 AM

Call Center Protocols: Getting Problems Solved! » The TEC Blog

LOUIS DESK: call center protocols, CRM, CSA, customer support agents, help desk, outsourcing, service level agreement, sla, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-07-2008

Southern Pump & Tank Company (SPATCO)
Southern Pump & Tank Company (SPATCO).Secure Documents and Other Software to Use In Your Complex System of Southern Pump & Tank Company (SPATCO). Southern Pump & Tank Company (SPACTO), is a value-added distributor specializing in liquid handling equipment for the petroleum and industrial marketplaces. By using SAP Service Management to track equipment at its customers sites, receive incoming service calls, dispatch work, and track labor and materials, SPACTO was able to lower inventory by 28 percent, and reduce slow and non-moving items by 70 percent.

LOUIS DESK:
5/5/2006 10:46:00 AM

SunGard Bi-Tech LLC

LOUIS DESK: SunGard Bi-Tech is headquartered in Chico, CA and is an operating unit of SunGard Data Systems Inc., the 5th largest Computer and Data Services Company in the world. SunGard is a global leader in integrated IT solutions and eProcessing for financial services. SunGard is also the pioneer and a leading provider of high-availability infrastructure for business continuity. Annual revenues are in excess of $4.320 billion. In the early 1970’s, Bi-Tech (from Binary Technology) was born. In 1995 Bi-Tech was acquired by SunGard Data Systems (a NYSE public company), becoming SunGard Bi-Tech. On August 11, 2005, SunGard Data Systems, the parent company of SunGard Bi-Tech, was purchased by a group of seven private equity firms, becoming a privately held corporation. The management team at both SunGard Data Systems and SunGard Bi-Tech remains unchanged and, based on annual growth averaging more than 15% over the past 10 years; SunGard’s owners have stated their intent to continue current business strategies, with the goal of further accelerating annual growth.SunGard Bi-Tech works solely within the public sector, providing solutions to K-12 schools, local government, and non-profit organizations. Since SunGard Bi-Tech's inception, our resources have been focused on designing systems specifically for the public sector. This enables us to deliver a functional, flexible product that meets the unique demands of public sector organizations. SunGard Bi-Tech provides superior customer support. Our public sector focus fosters a support staff that is knowledgeable in the ways of your organization. To guarantee proper delivery of the software, we perform all implementations, handle all help desk issues, participate in an active community of users, and much more. Today, SunGard Bi-Tech serves hundreds of clients and employs over 230 people. In an ever-changing and volatile industry, we have remained ahead of the game by maintaining a high level of perseverance and focus on the needs of our clients - an approach we plan to take far into the future.

Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.

LOUIS DESK: customer relationship management, CRM, knowledge management, KM, service resolution management, SRM, KM software, live assistance, call center agents, customer segmentation, customer service, Pareto’s 80/20 Rule, customer satisfaction, online self-service solutions, live support, customer self-service, help desk operations.
12/12/2007