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Sales Force Automation Buyer’s Guide
No matter how effective your sales staff is, there’s always room to boost efficiency and increase sales. But how you go about doing so may be a point of

loyalty guide  strategy that includes marketing, customer-loyalty programs and advanced analytics. If your company is not planning to implement a CRM system, a more basic contact-management tool might be the right choice for you. On the other hand, if the entire company is committed to a customer-centric philosophy, it would probably be best for you to examine a more robust SFA solution that is part of or can be easily integrated with a CRM system. As in a CRM purchase, buyers should understand the internal resources Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » loyalty guide


Why Performance Management? A Guide for the Midsize Organization
In Why Performance Management?

loyalty guide  on trends improve customer loyalty through better customer insight plan and measure progress more effectively respond more quickly to changing business realities PM allows you turn data into profitable action—faster and more effectively—allowing you to outperform even large competitors. Learn how today. Download your PDF copy of Why Performance Management? A Guide for the Midsize Organization . For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, Read More...
Business Intelligence: A Guide for Midsize Companies
Business intelligence (BI) is not a new concept. What’s new is that BI tools are now accessible for midsize companies. Managers can use BI to analyze complex

loyalty guide  either negatively affecting customer loyalty or bringing them back for more. Armed with such insights, executives were able to look at processes within the plant where they had issues ' whether at the picking operation or on the assembly line ' and proactively address them. As a result, FreshDirect was able to improve product and shipment quality and save significantly on discounts provided to customers to compensate for a packaging or delivery problem. What to Look for in a BI Product Go Beyond Product Read More...
6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

loyalty guide  primary driver of customer loyalty and retention, and a key contributor to customer lifetime value and overall profitability. The contact centre might be refered to as a hub, but under no circumstances should it be an island. Its effectiveness relies on close links with the rest of the organisation through: Integration of customer data from other departments, enabling a single view of the customer ; and Integration of customer processes across the enterprise to drive operational efficiency and reinforce Read More...
Customer Relationship Management Strategies Part Two: Creating Your Strategy
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you

loyalty guide  Relationship Management Strategies Part Two: Creating Your Strategy Introduction Customer relationship management is a total business strategy; therefore, proper planning is crucial. After you have communicated and established support for your initiative, outlined the steps your company needs to take for implementation, and marked your parameters for success and failure, you can then create your implementation strategy. This is Part two of a four-part note. Part One discussed new approaches to CRM Read More...
Announcing TEC’s ERP for Services Buyer’s Guide
I am glad to announce that TEC’s 2012 ERP for Services Buyer’s Guide is now available for downloading.Services organizations run projects as a core

loyalty guide  TEC’s ERP for Services Buyer’s Guide I am glad to announce that TEC’s 2012 ERP for Services Buyer’s Guide is now available for downloading . Services organizations run projects as a core attribute of their typical activity and arrange their business processes in a way that is different from that of other business types, such as, for instance, manufacturing, distribution, and even nonproject-based services. As such, specialized enterprise software developed for such organizations, rather Read More...
CRM Buyers Guide
CRM, or Customer Relationship Management, is an essential tool in any modern business no matter its size. The primary purpose of CRM software is to manage all

loyalty guide  Buyers Guide CRM, or Customer Relationship Management, is an essential tool in any modern business no matter its size. The primary purpose of CRM software is to manage all aspects of the relationship with existing and prospective customers. Get a quick start on your CRM purchase by researching the important issues and factors for your organization. This guide can help you find the right provider for your unique needs. Read More...
TEC 2012 Business Intelligence and Data Management Buyer's Guide
The advent of new computing models and innovative technologies is reshaping the business intelligence (BI) landscape. Read this buyer’s guide to get the latest

loyalty guide  2012 Business Intelligence and Data Management Buyer's Guide The advent of new computing models and innovative technologies is reshaping the business intelligence (BI) landscape. Read this buyer’s guide to get the latest on major changes in the BI and data management space and know the important factors to consider when looking for a BI solution. You’ll also get detailed product comparisons, a comprehensive vendor directory, customer success stories, and thought leadership commentary. Read More...
Operational Guide to Implementing Lean in Distribution
This whitepaper is a guide for distributors on implementing and integrating lean practices into their businesses. Lean is not just a tool, but also is a

loyalty guide  Guide to Implementing Lean in Distribution This whitepaper is a guide for distributors on implementing and integrating lean practices into their businesses. Lean is not just a tool, but also is a culture, philosophy, process, and methodology. A main goal in becoming more lean, to become more efficient and profitable at every iteration, can be brought about in ways such as analyzing end-to-end processes and determining how to deliver more with less and becoming more organized. Improved results Read More...
ERP Systems Buyer’s Guide
The implementation of an enterprise resource planning (ERP) system to automate business processes is a strategic investment. Buying the right system and

loyalty guide  Systems Buyer’s Guide Quality research is hard to come by and nothing is more important when considering IT solutions for your business. Explore all aspects of the ERP market, and get insight into specific areas of interest. Source: Focus Research Resources Related to ERP Systems Buyer's Guide : Enterprise Resource Planning (ERP) (Wikipedia) ERP Systems Buyer's Guide ERP Systems is also known as : Enterprise Resource Planning System , ERP Systems Buyer Guide , ERP System Purchase Process , ERP Read More...
Announcing TEC's Customer Relationship Management Buyer's Guide: Innovations in CRM
I am pleased to announce the launch of TEC's final software buyer's guide of the year: Innovations in CRM. Download your copy now.This buyer's guide

loyalty guide  TEC's Customer Relationship Management Buyer's Guide: Innovations in CRM I am pleased to announce the launch of TEC's final software buyer's guide of the year: Innovations in CRM. Download your copy now . This buyer's guide provides in-depth insight from Gabriel Gheorghiu, TEC's analyst specializing in CRM, about the state of the CRM market, and includes solution overviews, links to CRM resources, customer success stories, and a directory of hundreds of CRM software vendors. The guide aims to Read More...
TEC 2013 ERP Buyer's Guide for Process Manufacturing
A focus on user experience is driving ERP vendors to deliver lean, flexible solutions that blur the lines between traditional ERP tiers. Read this buyer’s guide

loyalty guide  2013 ERP Buyer's Guide for Process Manufacturing A focus on user experience is driving ERP vendors to deliver lean, flexible solutions that blur the lines between traditional ERP tiers. Read this buyer’s guide and see how vendors are addressing the most pressing process manufacturing challenges—especially for food and beverage companies who face unique pressures in today’s health-conscious market—and how trends like integrated BI, in-memory analytics, mobility, and social media are changing the Read More...
Guide to Quality Assurance
In today’s world, current and future customers are interested to know whether or not you have implemented a quality control system. Some customers will demand

loyalty guide   Read More...
ERP: A Layman’s Guide
Every enterprise resource planning (ERP) implementation comes with risks. But a seven-figure price tag and a painful multiyear deployment don’t have to be part

loyalty guide  A Layman’s Guide Every enterprise resource planning (ERP) implementation comes with risks. But a seven-figure price tag and a painful multiyear deployment don’t have to be part of the package. This layman’s guide to ERP discusses how various industries, trends, challenges, and new tools are reshaping the ERP landscape. By developing an in-depth understanding of the technology, its benefits, and its risks, every organization can achieve ERP success. Read More...
SMB Team On-Demand CRM Comparison Guide
This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses.

loyalty guide  Team On-Demand CRM Comparison Guide This guide provides a feature list comparison of 12 on-demand CRM products for small to medium businesses. Read More...

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