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MAPICS Clings To Its Customers' Loyalty
While the existing loyal client base remains MAPICS’ greatest trump for retaining its solid financial position, the company will have to figure out how to be

loyalty programme  Clings To Its Customers' Loyalty MAPICS Clings To Its Customers' Loyalty P.J. Jakovljevic - May 24, 2001 Event Summary On April 30, MAPICS, Inc. (NASDAQ: MAPX), one of the leading providers of software applications for mid-sized manufacturers, reported results for the second quarter of its fiscal 2001. For the three months ending March 31, 2001, MAPICS reported earnings of $1.5 million, before goodwill amortization, on revenue of $34.0 million, which compares to the year-earlier period, when earnings Read More
Incentive and Compensation Management
Enterprise incentive management (EIM) and employee compensation management sit between HR, CRM, Accounting, and sales force automation. These applications help sales executives gain perspective on ...
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Documents related to » loyalty programme


Beyond Digital Rights Management (DRM)
Most document security companies concern themselves solely with the prevention of unauthorized access to content. Online publishers, on the other hand, struggle

loyalty programme  the case of retail loyalty programs, this value-added content can also be used to help online publishers with their market research. The interactive nature of online documents can provide benefits to the consumer that simultaneously help publishers learn more about their readers' preferences. This, in turn, allows content providers to continuously improve their products in line with their customers' needs. In addition to all these benefits, it should be remembered that freely accessible information is Read More
How to Use Talent Supply Chain Management to Overcome Challenges in the Professional Services Market
Professional service providers are starting to apply supply chain management concepts to their strategies for hiring and retaining talent. Adapting to market

loyalty programme  revenues and increase client loyalty. Find out how. Read More
Inortech Optimizes Customer Loyalty with Sage CRM


loyalty programme  Optimizes Customer Loyalty with Sage CRM Read More
Profit from Emerging Web 2.0 technologies
In How Web 2.

loyalty programme  enhance customer service and loyalty, penetrate new markets, and grow and strengthen your brand(s). In How Web 2.0 is Transforming CRM , you’ll also discover how to develop customer-focused communities that integrate internal staff, external resources, suppliers, and channel partners. Learn how your company can profit from emerging Web 2.0 technologies. Download your PDF copy of How Web 2.0 is Transforming CRM today! For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: Read More
How Smart Retailers are Using Social Networking
Find out in From Sentiment to Insight: How Retailers Leverage Social Networking.

loyalty programme  sales, and enhanced store loyalty. Download your PDF copy of From Sentiment to Insight: How Retailers Leverage Social Networking today. For assistance, please contact customer service. Hours: 8:00 AM to 5:30 PM EST. Phone: +1 514-954-3665, ext.367. Special Offer Files 2011 Read More
Infor Epiphany
Infor@s CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your

loyalty programme  dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction. Sales—provides sales force automation and opportunity management capabilities that facilitate customer Read More
RedPrairie's Millennial Report Reveals Shopping Preferences of Gen Y Consumers
The point of The Millennial Report is not so much to compare Gen Y to Gen X or other groups as it is to help retailers understand the mindset and shopping

loyalty programme  build brand awareness and loyalty. Connect the dots: Connect store, customer, and direct channel to make transactions seamless and keep customers coming back. Very generally speaking, the assumption is that Gen Y is much more apt to purchase online, via social networking sites, via their mobiles phones, etc. versus other generations. However, this report (based on a focus group) found that although Millennials depend on social networking and digital venues for research, they prefer making purchases at Read More
New Version of SAS Analytics Platform
SAS 9.4 is the new version of SAS Business Analytics platform that will be released in June. As the foundation for all SAS analytics products, the SAS Business

loyalty programme  can accurately see accrued loyalty points. Our data store is an extremely rich market-data source for all retail spending in the Philippines. We needed a more powerful tool to gain insights on customer buying behaviors and creating more effective promotions. SAS Visual Analytics has proven to be the right choice. For existing customers this is a good opportunity to incorporate these new offerings and expand/improve their existing analytics platform with more big data and cloud-based interactions. New cust Read More
These are the Times of CRM Vindication and Validation - Part 2
Part 1 of this blog series analyzed two white papers entitled “Customer Relationship Management: The Winning Strategy in a Challenging Economy” and “Maximizing

loyalty programme  and communications, guiding personalized loyalty promotions, and incorporating partner awards, as well as managing partner transactions. Again, loyalty systems should provide rich analytic capabilities that deliver extensive information on each member including tier status and value, transaction history, loyalty assets, and eligible and enrolled promotions. This information should be presented alongside sales and service transactions as well as marketing preferences, which are located in the CRM system. Read More
Beyond Money: How to Win and Keep Top Performers
Loyal and satisfied employees are the foundation of successful business performance. Yet, new research shows employee loyalty slipping worldwide. The importance

loyalty programme  new research shows employee loyalty slipping worldwide. The importance of building and rebuilding employee loyalty is paramount for organizations that want to retain their top talent and avoid the high costs associated with high turnover. Read this white paper and know 10 strategies for fostering employee engagement and motivation. Read More
Trends in Customer Experience at TIBCO TUCON 2012
I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social

loyalty programme  of customer experience management. Loyalty Lab, which TIBCO acquired in 2010, is the vendor’s platform and suite of services for loyalty management. The demo showed some examples about analyzing events and data in real time, and providing “audience of one” services and offerings. Traditionally, loyalty programs were transaction-based, but today’s loyalty programs are much more about providing a more holistic contextual view of the customer. This can include not just events that happen in a Read More
Operational Business Intelligence: Five Things You Need to Know About Improving Your Customer-facing Performance
According to a recent study, 82 percent of respondents are cutting budgets in response to the current recession. Companies are attempting to increase customer

loyalty programme  attempting to increase customer loyalty to reduce customer churn at a time when the customer relationship may be the only reliable source of revenue. Discover how operational business intelligence capabilities can help top-performing companies better focus on operational processes and performance. Read More
SAP for Media-The Solution Portfolio for Newspaper and Magazine Publishers
The news certainly isn’t what it used to be. Today, rising costs, stagnating circulation figures, and falling advertising sales characterize the newspaper

loyalty programme  market. Consequently, gaining the loyalty of your customers and increasing your company’s attractiveness is crucial—now more than ever. 0 Read More
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

loyalty programme  on customer retention & loyalty and the opportunity to provide high margin revenue growth - particularly in down product cycles. Source : Oco, Inc Resources Related to Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards : Performance Indicator (Wikipedia) Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards Account Management is also known as : Account Management Agreement , Account Management Application , Read More

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