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MAPICS Clings To Its Customers' Loyalty
While the existing loyal client base remains MAPICS’ greatest trump for retaining its solid financial position, the company will have to figure out how to be

loyalty programs  Clings To Its Customers' Loyalty P.J. Jakovljevic - May 24, 2001 Event Summary On April 30, MAPICS, Inc. (NASDAQ: MAPX), one of the leading providers of software applications for mid-sized manufacturers, reported results for the second quarter of its fiscal 2001. For the three months ending March 31, 2001, MAPICS reported earnings of $1.5 million, before goodwill amortization, on revenue of $34.0 million, which compares to the year-earlier period, when earnings totaled $640,000, excluding special charges Read More...
Incentive and Compensation Management
Enterprise incentive management (EIM) and employee compensation management sit between HR, CRM, Accounting, and sales force automation. These applications help sales executives gain perspective on ...
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Documents related to » loyalty programs


Beyond Money: How to Win and Keep Top Performers
Loyal and satisfied employees are the foundation of successful business performance. Yet, new research shows employee loyalty slipping worldwide. The importance

loyalty programs  new research shows employee loyalty slipping worldwide. The importance of building and rebuilding employee loyalty is paramount for organizations that want to retain their top talent and avoid the high costs associated with high turnover. Read this white paper and know 10 strategies for fostering employee engagement and motivation. Read More...
These are the Times of CRM Vindication and Validation - Part 2
Part 1 of this blog series analyzed two white papers entitled “Customer Relationship Management: The Winning Strategy in a Challenging Economy” and “Maximizing

loyalty programs  right customers to increase their loyalty and maximize their profitability . Effective customer retention  begins with customer knowledge and insight. Companies should assemble a complete and single (unified) customer profile that allows customer-facing employees to see all demographic data, interactions, communications, and purchases made. This consolidated view across all touch points and transactions, combined with market segmentation  and analysis tools, enables organizations to better gauge the Read More...
XENEX Enterprises
Established in May 1983, we have been in business for over 20 years. We have extensive experience in Business Processes Management, and Outsourcing

loyalty programs  talent and improve client/user loyalty and satisfaction. Xenex and its strategic alliances link people, operations and business strategies to deliver tangible, measurable, lasting results. Our methodologies are leading edge in content and delivery and our expert consulting team of experienced professionals have provided leadership in many successful implementations. Xenex’s extensive network of associates come from a variety of disciplines, enabling us to design and deliver programs and services that Read More...
Trends in Customer Experience at TIBCO TUCON 2012
I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social

loyalty programs  services and offerings. Traditionally, loyalty programs were transaction-based, but today’s loyalty programs are much more about providing a more holistic contextual view of the customer. This can include not just events that happen in a company’s own systems, but also external social media information, such as listening to customers’ tweets and sentiment. A customer, Rick Welts of the Golden State Warriors (Ranadivé is the team’s part owner; ironically, the NBA team plays at the stadium that is Read More...
Talent Mobility
Successful talent mobility programs yield substantial enterprise-wide benefits, including lower talent acquisition costs, stronger leadership teams, and better

loyalty programs  Mobility Successful talent mobility programs yield substantial enterprise-wide benefits, including lower talent acquisition costs, stronger leadership teams, and better financial performance. Learn how internal mobility programs can help drive an organization's greatest asset—its employees. Read More...
Whose ROI is it Anyway? Part Two: Sorting Through Claims
ROI (return on investment) has taken on new importance in examining business initiatives and programs that often involve deployment of enterprise software and

loyalty programs  ROI is it Anyway? Part Two: Sorting Through Claims ROI claims from technology vendors—the first liar doesn't stand a chance Confronted by the demands of today's market, enterprise software vendors at the very least play lip service to ROI selling. For many, this means showing prospects that under some average or typical conditions, implementing the software can lead to a direct cost savings that will cover the software license fee in some specified period. Vendors generally express this by saying Read More...
Program Testing Methodology Part Two: Running Tests and Getting Approval
After testing procedures have been created and the type of test data has been determined, link or string testing, and system testing must be executed to ensure

loyalty programs  Testing Methodology Part Two: Running Tests and Getting Approval Introduction Before any system can be completely implemented on a production computer, analysts and programmers working on the system must be able to unequivocally state that the programs work exactly as they were designed to work and that any errors or mistakes found in data processed by the system will be handled properly. Programming testing methodology should accommodate any scheduling slippage that may result from the test Read More...
The Payoffs of a Single View
Ensuring customer quality is the key to customer loyalty and retention. When a company treats its customers like it doesn’t know them, it’s bad for business

loyalty programs  the key to customer loyalty and retention. When a company treats its customers like it doesn’t know them, it’s bad for business. This occurs when companies work with disparate data—using one database for sales, another for marketing, and a third for operations. Developing a real-time solution that provides a single view of the customer is by far the best way to increase customer satisfaction. Read More...
How to Run an Effective Beta Program: Tips and Best Practices for Success
Customer beta programs are critical in product success. Yet many times, they are poorly planned, and executed at the last minute with a lack of resources and

loyalty programs  to Run an Effective Beta Program: Tips and Best Practices for Success Customer beta programs are critical in product success. Yet many times, they are poorly planned, and executed at the last minute with a lack of resources and focus. Effective beta programs can provide vital information, such as whether your product is truly ready to ship, which features should be in the next release, and how satisfied your customers will be. Read More...
Does Android Dream of Enterprise Adoption?
Android is here to stay, especially as BYOD programs gain popularity. To remain secure and compliant with industry standards, enterprises need a way to protect

loyalty programs  Android Dream of Enterprise Adoption? Android is here to stay, especially as BYOD programs gain popularity. To remain secure and compliant with industry standards, enterprises need a way to protect and manage the wide range of available devices, versions, and idiosyncrasies of the world’s most popular mobile operating system. See how mobile device management (MDM) platforms can provide a stable universe for Android devices to be securely deployed in your workforce. Read More...
Building Effective Enterprise Architecture: Developing a Business Case and Road Map for Mature EA Practices to Maximize Value in IT Investments
Surveys show that enterprise architecture (EA) programs often lack support from business and information technology (IT) stakeholders for several reasons

loyalty programs  Effective Enterprise Architecture: Developing a Business Case and Road Map for Mature EA Practices to Maximize Value in IT Investments Surveys show that enterprise architecture (EA) programs often lack support from business and information technology (IT) stakeholders for several reasons, including the lack of business support for aligning business goals with IT strategy. The Enterprise Architecture Best Practice Survey was launched to examine the impact of EA initiatives on business performance Read More...
Case Study: Levi Strauss & Co.
Levi Strauss SA needed a marketing application that would support its customer relationship management (CRM) programs. In addition to insight into customer

loyalty programs  Gloviz,Eureka,Adora,consumer behavior,customer behavior,consumer behaviour,customer behaviour,CRM system,CRM systems,CRM program,CRM programme,CRM application,CRM applications,marketing application,marketing solution Read More...
Infor Epiphany
Infor@s CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your

loyalty programs  dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction. Sales—provides sales force automation and opportunity management capabilities that facilitate customer Read More...

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