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MAPICS Clings To Its Customers' Loyalty
While the existing loyal client base remains MAPICS’ greatest trump for retaining its solid financial position, the company will have to figure out how to be

loyalty rewards  Clings To Its Customers' Loyalty MAPICS Clings To Its Customers' Loyalty P.J. Jakovljevic - May 24, 2001 Event Summary On April 30, MAPICS, Inc. (NASDAQ: MAPX), one of the leading providers of software applications for mid-sized manufacturers, reported results for the second quarter of its fiscal 2001. For the three months ending March 31, 2001, MAPICS reported earnings of $1.5 million, before goodwill amortization, on revenue of $34.0 million, which compares to the year-earlier period, when earnings Read More

Electronic Medical Records (EMR) for the Health Care Industry
Electronic Medical Records (EMR) assists physicians and other clinicians document patient care for current visits and provides access to patient clinical history. Sometimes may be referred to as co...
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Documents related to » loyalty rewards


Bold Retail Industry Predictions for 2014 by Revel Systems
Revel Systems, an innovative provider of iPad-based point-of-sale (POS) solutions, recently announced predictions that will shape the retail and technology

loyalty rewards  become “smart” and predictive. Loyalty programs are usually an afterthought to the POS; however, by using smart peripherals such as facial recognition software, a retailer’s menu boards and POS displays can use predictive modeling based on past order history to recommend items for cross-sell and upsell opportunities. POS terminals will act as beacons for the mobile consumer. Social capital begins to influence personal pricing at brick and mortar. CRM systems will also include social data so that Read More
Compensation 101: The Building Blocks for Designing a Strong Performance Compensation Plan
Employees: The backbone of every organization.Motivation: Often the driving factor behind an employee’s performance.Compensation: The motivation.What I

loyalty rewards  these include: greater employee loyalty less absenteeism increased motivation increased revenues and more… The benefits are endless (no pun intended). Don’t be afraid to embark on the creation or enhancement of a compensation plan. You’ll be surprised at the results it will bring. But remember one thing: change is often met with resistance.  As such, it’s important to keep your team leaders/department heads involved throughout the planning process. Doing so will help win both their loyalty and Read More
Revionics Making Retail Merchandizing Optimization Social
In November 2012, Revionics, Inc., a cloud-based provider of merchandise optimization solutions, acquired SkuLoop, a provider of social commerce-driven

loyalty rewards  branded programs that harness loyalty data and vocal advocates include: Social Rewards – Identify, target, and engage the most valuable and loyal shoppers with optimized incentives, to convert them into vocal brand advocates within their social network. This can also drive new customer acquisition.  Insider Events – Reward loyal advocates with special events and activities that affirm their sense of belonging, and targeted promotions designed to be shared with friends and family. Wish Lists – Read More
Enterprises Reap Rewards of Modernizing Their ERP Systems
With increased mergers and acquisitions at the global level, organizations have started recognizing the benefits of upgrading to a modern enterprise resource

loyalty rewards  marketing 17.98 Improving customer loyalty/relationships 16.84 Expanding into new areas 14.84 Introducing new and/or improved products and services at faster rate 13.51 Increasing collaboration with partners 10.66 Other 0.95 n = 1,051 Note: Multiple responses were allowed. Source: IDC's Vertical Views Survey, 2006 As a result, companies are reinventing themselves by investing in new ERP systems to improve their chances of surviving and succeeding in an era when corporate strengths are often measured by Read More
Trends in Customer Experience at TIBCO TUCON 2012
I have attended several enterprise software events in recent months that discussed trends and changes in IT, with big data, mobile computing, social

loyalty rewards  of customer experience management. Loyalty Lab, which TIBCO acquired in 2010, is the vendor’s platform and suite of services for loyalty management. The demo showed some examples about analyzing events and data in real time, and providing “audience of one” services and offerings. Traditionally, loyalty programs were transaction-based, but today’s loyalty programs are much more about providing a more holistic contextual view of the customer. This can include not just events that happen in a Read More
Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and

loyalty rewards  Marketers Drive Enhanced Customer Loyalty The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results. Read More
Beyond Money: How to Win and Keep Top Performers
Loyal and satisfied employees are the foundation of successful business performance. Yet, new research shows employee loyalty slipping worldwide. The importance

loyalty rewards  new research shows employee loyalty slipping worldwide. The importance of building and rebuilding employee loyalty is paramount for organizations that want to retain their top talent and avoid the high costs associated with high turnover. Read this white paper and know 10 strategies for fostering employee engagement and motivation. Read More
Welltok CaféWell to Leverage IBM Watson for Consumer Health Management—Dave, Did You Eat Your Vegetables Today?
Welltok, Inc., a provider of social health management solutions, announced a partnership with IBM to power its CaféWell product with IBM’s Watson. The unique

loyalty rewards  consumer health management, condition management programs, natural language processing, health analytics, health and wellness applications, social health management Read More
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

loyalty rewards  on customer retention & loyalty and the opportunity to provide high margin revenue growth - particularly in down product cycles. Source : Oco, Inc Resources Related to Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards : Performance Indicator (Wikipedia) Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards Account Management is also known as : Account Management Agreement , Account Management Application , Read More
How to Use Talent Supply Chain Management to Overcome Challenges in the Professional Services Market
Professional service providers are starting to apply supply chain management concepts to their strategies for hiring and retaining talent. Adapting to market

loyalty rewards  revenues and increase client loyalty. Find out how. Read More
Oracle Acquires Eloqua
Oracle's attempt to tackle the customer experience cloud market has been advanced with the new acquisition of cloud-based marketing automation solutions

loyalty rewards  used to ensure brand loyalty, drive more qualified leads to sales teams, and provide superior service. Customer experience is still in an emerging and very chaotic phase, where players still do not fully grasp what they are buying and selling or what they are trying to achieve on top of classic customer relationship management (CRM). Perhaps this market segment is set for a correction that would reflect its true potential. Read More
The Importance of Change Management in ERP Deployments
Implementing an enterprise resource planning (ERP) solution can be a long, complicated, and often very difficult process. Change is rarely ever very simple

loyalty rewards  Importance of Change Management in ERP Deployments Implementing an enterprise resource planning (ERP) solution can be a long, complicated, and often very difficult process. Change is rarely ever very simple. However, most would also agree that the rewards of a successful ERP implementation almost always justify the effort. Download this white paper for ERP deployment tips. Read More
Operational Business Intelligence: Five Things You Need to Know About Improving Your Customer-facing Performance
According to a recent study, 82 percent of respondents are cutting budgets in response to the current recession. Companies are attempting to increase customer

loyalty rewards  attempting to increase customer loyalty to reduce customer churn at a time when the customer relationship may be the only reliable source of revenue. Discover how operational business intelligence capabilities can help top-performing companies better focus on operational processes and performance. Read More
These are the Times of CRM Vindication and Validation - Part 2
Part 1 of this blog series analyzed two white papers entitled “Customer Relationship Management: The Winning Strategy in a Challenging Economy” and “Maximizing

loyalty rewards  and communications, guiding personalized loyalty promotions, and incorporating partner awards, as well as managing partner transactions. Again, loyalty systems should provide rich analytic capabilities that deliver extensive information on each member including tier status and value, transaction history, loyalty assets, and eligible and enrolled promotions. This information should be presented alongside sales and service transactions as well as marketing preferences, which are located in the CRM system. Read More
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