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Customer Value Enhancement: Linking Strategy and Operations for Better Loyalty and Margins
Rapid convergence of communications, media and entertainment (CME) is driving telecom, cable, and content executives to seek more creative means to garner long
and Operations for Better Loyalty and Margins Rapid convergence of communications, media and entertainment (CME) is driving telecom, cable, and content executives to seek more creative means to garner long-term customer relationships. But how does one go from lofty goal to measurable results? Customer value enhancement (CVE) is a predictive approach to linking front- and back-office functions through advanced business intelligence (BI) and analytics. Find out more.
Production and Supply Planning RFI/RFP Template
Strategic Supply Chain Planning, Operational Planning, Procurement Collaboration, Order Management, Fulfillment, and Channel Integration, Utilities for Planning Systems, Systems Integration,...
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PPM for Internal Departments
A business practice that assists organizations to align their portfolio of projects with their business strategy. Typically IT departments employ an IT governance framework to ensure that their PPM...
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6 Steps for Linking Corporate Strategy to the Budget
Ask any three people in an organization why they budget and you’ll get three different answers. But no one says they budget in order to direct the way in which
a conference, and a loyalty program. Step 5: Assess and Mitigate Risks Once operational managers have developed their tactics, the completed plan can be assessed. Ask the following questions: Is the plan realistic? Make sure that the planned tactics will really help to make the strategy successful. Is the plan affordable? Make certain that the financial benefits will outweigh the costs. What risks do you run in implementing the plan and how can you negate those risks? How far will you let variances go
Addressing Strategy Management and the Balanced Scorecard
Organizations often see a significant gap between their strategic plans and their ability to execute them, and many try to implement scorecards to solve
9, three initiatives communication program, loyalty program, and conference have been established to support repeat business. Setting Targets and Aligning Strategic Initiatives Once the plan is complete, senior management reviews the entire plan, including the operational initiatives (Figure 10). They can assess whether the plan is likely to work. Targets can be entered into the plan manually or electronically linked to the supporting budgeting and reporting systems such as Extensity MPC (Figure 11).
Customer Relationship Management Strategies Part Two: Creating Your Strategy
CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality products and services. However, you
Relationship Management Strategies Part Two: Creating Your Strategy Introduction Customer relationship management is a total business strategy; therefore, proper planning is crucial. After you have communicated and established support for your initiative, outlined the steps your company needs to take for implementation, and marked your parameters for success and failure, you can then create your implementation strategy. This is Part two of a four-part note. Part One discussed new approaches to CRM
A CRM System Needs A Data Strategy
A customer relationship management (CRM) system is inherently valuable for supporting customer acquisition and retention by gathering data from each contact
a focus on establishing loyalty, advancing the relationship and building a sense of community, participation and affinity. The retention data strategy, as with prospecting, also must be built on determining which customers meet that ideal criteria. Even minimal improvements in retention rates can lead to big improvements in profitability and overall ROI. With this in mind, look for factors that will feed back into the acquisition cycle to trim marketing costs and/or increase success rates. Analyze the
Manage the Global Workforce with a True Cloud Strategy
Oracle VP of HCM Product Strategy Humair Ghauri details the importance of evaluating cloud vendors for security, integration, and extensibility.
the Global Workforce with a True Cloud Strategy
The Future of Supply Chain Strategy for Consumer Electronics
To leverage opportunities presented by the explosion in consumer demand, consumer electronics manufacturers must tighten their forecasting, sourcing
Future of Supply Chain Strategy for Consumer Electronics To leverage opportunities presented by the explosion in consumer demand, consumer electronics manufacturers must tighten their forecasting, sourcing, distribution, and inventory management strategies. They must also bring a more refined approach to supply chain management. Find out what capabilities they need to build in order to respond to consumer needs—while retaining flexibility in production, distribution, and logistics.
Portal Strategy: One Vendor's Story and What It Means to You
Epicor is working with Microsoft so that portal adopters can benefit from SharePoint's models and access to other enterprise data.
Strategy: One Vendor's Story and What It Means to You Market Impact Epicor 's announcement to provide rich portal content and create a standardized platform using Microsoft .NET, combined with its overall strategy to burgeoning portal applications, and the dwindling number of viable portal providers, indicates two things: portals are becoming indisputably important, but they are not a viable market on their own—at they will not be able to sustain a vast number of players. Part two of the Epicor to
10 Things to Consider in Your Mobile Workforce Management Strategy
There are a lot of things to think about when evaluating your mobile workforce management strategy. And because your strategy impacts so many areas, it can be
Things to Consider in Your Mobile Workforce Management Strategy There are a lot of things to think about when evaluating your mobile workforce management strategy. And because your strategy impacts so many areas, it can be hard to know where to begin. To get you started, here are 10 things to consider when evaluating your mobile workforce management strategy.
PeopleSoft Strategy a Good Deal for JD Edwards Customers
Putting PeopleSoft's strategy to work for the JD Edwards community. What can the JD Edwards install-base expect from the PeopleSoft merger?
Strategy a Good Deal for JD Edwards Customers Event Summary The executive team of the new PeopleSoft addressed a tough audience of financial and industry analysts this day. We got to ask them the tough questions on the JD Edwards/PeopleSoft merger. This merger is about product expansion, not consolidation is Craig Conway's (CEO of PeopleSoft) commitment and mantra to customers and investors. His analogy is the Jaguar, purchased by the Ford Motor Company. Ford did not eliminate the Jaguar—it
A 5-step Telecom Expense Management Strategy
Many businesses today rely on telecom expense management (TEM) for mission-critical functions ranging from sales to service to customer relationship management.
5-step Telecom Expense Management Strategy Many businesses today rely on telecom expense management (TEM) for mission-critical functions ranging from sales to service to customer relationship management. But despite its overall importance, nearly one-third of a telecom staff’s time is spent on processing orders and invoices. Maximizing the potential of a telecom system requires a data-driven approach. Find out how Map-To-Win is helping businesses do just that.
Audit Your Message Strategy by Answering Three Questions
Most companies create a new marketing plan every 12 months. At the same time, they should audit their message strategy to stay on top of competitors’ marketing
Your Message Strategy by Answering Three Questions Originally Published - January 4, 2008 Every couple of years, your company probably goes through a positioning process. You might think the process is complete once a message strategy has been developed that accurately and compellingly describes the company's unique ability to satisfy customers' problems and needs. Well, this is certainly a step in the right direction, but now what the company needs to do is add a yearly audit to this process. A
Six Key Trends Changing Supply Chain Management Today: Choosing the Optimal Strategy for Your Business
Technology and process upgrades at forward-thinking companies confirm supply chain excellence as a more widely accepted element of overall business strategy. To
Key Trends Changing Supply Chain Management Today: Choosing the Optimal Strategy for Your Business Technology and process upgrades at forward-thinking companies confirm supply chain excellence as a more widely accepted element of overall business strategy. To remain successful, companies need organization-wide buy-in to supply chain excellence, with key trends in mind: demand planning as an imperative; globalization; increased competition and price pressures; outsourcing; shortened and more complex
Is Cron Limiting Your Automation Strategy?
If you currently use cron to schedule jobs on your UNIX servers, you may have noticed that your job schedule requires a higher degree of flexibility than cron
enterprise job scheduling,job schedule software,enterprise scheduler,cross-system scheduling,advanced scheduling system,event-driven job scheduling,Skybot Scheduler,Skybot Software,Workload automation solution,workload automation system
Workforce Analytics: Key to Aligning People Business Strategy
This research brief examines the use of workforce analytics tools as well as the way best-in-class organizations align workforce strategies with business
Analytics: Key to Aligning People Business Strategy This research brief examines the use of workforce analytics tools as well as the way best-in-class organizations align workforce strategies with business objectives. It looks at existing technologies and makes recommendations to enable organizations to address workforce optimization, talent plans, and human resources (HR) service delivery. Read it and discover how your company can achieve best-in-class performance.
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