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The Loyalty Connection: Measure What Matters and Create Customer Advocates
Recent surveys have shown that 76 percent of respondents rated customer loyalty as extremely or very important to top management. Many companies feel they

loyalty  Loyalty Connection: Measure What Matters and Create Customer Advocates Recent surveys have shown that 76 percent of respondents rated customer loyalty as extremely or very important to top management. Many companies feel they exercise due diligence in this area, but as global competition increases and markets mature, they’ll have to go that extra mile. To better measure customer’s attitudes and behaviors, companies must make loyalty management an integral part of their business strategy. BEGINLYX.3 Read More
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The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » loyalty


Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and

loyalty  Marketers Drive Enhanced Customer Loyalty The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results. Read More
Defining the Value of Customer Loyalty
What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path@many successfully, and

loyalty  the Value of Customer Loyalty What does customer relationship management (CRM) mean to you? What is its value? Thousands of companies have ventured down the CRM path—many successfully, and others not. The reason may lie in the fact that CRM is sometimes viewed incorrectly, or may in fact be misunderstood. We provide some insights about the value of CRM in defining customers, increasing customer loyalty, and increasing your profits. Read More
Distribution: Costs Down, Customer Loyalty Up
Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to

loyalty  Costs Down, Customer Loyalty Up Do distributors always have to settle for a trade-off between cost management and customer service? Is it impossible to keep costs down, yet still respond to customer needs and provide high-value products? Cost control needn’t impinge on customer service, and in fact, efficient processes can result in happier customers. How to use an integrated business management system to promote efficiency isn’t a secret—learn more. Read More
Inortech Optimizes Customer Loyalty with Sage CRM


loyalty  Optimizes Customer Loyalty with Sage CRM Read More
Get Closer to Your Best Customers: A Shift in Customer Strategies in a Time of Crisis
An unsettled economy needs a different approach to managing revenues. Companies must identify their most profitable customers and the most effective marketing and sales vehicle for reaching them—with a shrinking budget. And shifts in customer spending demand a fresh look at the value proposition of your current products and services. Find out how you can stay close to your customers as their needs change.

loyalty  customer strategies,customer strategy reports,customer strategies customer satisfaction,approach to customer strategy,customer strategy growing,customer operations strategies,effective customer strategies Read More
Front-office Lean-Taking Lean Manufacturing Beyond the Shop Floor
Lean manufacturing practices are employed to some degree on almost every manufacturing floor, but many companies aren't realizing the real benefits of lean by bringing lean to their front-office operations. Here are a few tips on lean office operations.

loyalty  lean manufacturing,Six Sigma,process control,streamline operations,kaizen event,lean programs,front-office lean,engineer-to-order,ETO,make-to-order,MTO,make-to-stock,MTS,configure-to-order,CTO Read More
These are the Times of CRM Vindication and Validation - Part 2
<!--StartFragment-->Part 1 of this blog series analyzed two white papers entitled “Customer Relationship Management: The Winning Strategy in a Challenging Economy” and “Maximizing CRM Effectiveness During Lean Times,” authored by Microsoft Dynamics CRM and Oracle CRM, respectively. My post made the case for forward-looking enterprises to leverage customer relationship management (CRM) solutions to

loyalty   Read More
These Are the Times of CRM Vindication and Validation - Part 1
<!--StartFragment--> Some previous TEC blog posts have discussed the benefits (but also the inevitable caveats) of white papers, including the all-too-common vendors’ self-serving marketing fluff and buzzword verbiage, and about their (un)intended audiences. As part of my daily routine of doing research on vendors and their strategies and offerings, I’ve read a ton of white papers in the last

loyalty   Read More
Channels to the Hearts and Minds--On-line 2005
The physical, e and wireless world continues to grow! The e channel for shoppers continues to grow, with so many nay-sayers and doubters. You'd think this issue would die, with more and more shoppers buying from far flung vendors: Boston to the Nanga Tribes for buying original crafts; Dallas to Huangshan City, China, etc.

loyalty  build customer loyalty,building customer loyalty,business market research,consulting internet marketing services,consulting market research,consumer market research,customer experience,customer feedback,customer loyalty,customer loyalty cards,customer loyalty programs,customer loyalty research,customer market research,customer profile,customer research Read More
Usability
Poor usability leads to irritation and fatigue and it has an adverse impact on the usage experience. In an on-line shopping web site, it can lead to loss of revenues. Poor usability in business applications leads to increased help desk costs. On the other hand, better usability makes our usage experience more fun and can increase productivity. A highly usable on-line shopping web site tempts repeat visits, builds customer loyalty, and increases its revenue-earning potential.

loyalty  about ecommerce,asp.net ecommerce,b2b ecommerce software,b2c ecommerce,best ecommerce,best ecommerce software,best ecommerce solution,business ecommerce solution,business to business ecommerce,compare ecommerce,complete ecommerce,custom ecommerce,define ecommerce,easy ecommerce,ecommerce Read More

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